Hugel J.r. Electrical Contracting

First American Title Insurance Company prides itself in providing excellent customer service and appreciates the comments provided by [redacted] Ms [redacted] 's complaint pertains to fees that were charged in connection with wire transfer fees In regards to this particular transaction, it is my understanding that Ms [redacted] was associated or is the lender that was being paid off in connection with the purchase and sale of a condo unit It is also important to note that First American Title Insurance Company did not charge the wire transfer fees of which Ms [redacted] complains It is my understanding that these fees were charged by Ms [redacted] 's bank that received the wire transfer A wire transfer is the preferred method of making a payoff for a secured loan First American regrets that Ms [redacted] was not satisfied with how the transaction was handled Although Ms [redacted] was not the buyer or seller in the transaction and even thought First American did not charge the wire transfer fee, in order to resolve the issue, First American is refunding Ms [redacted] the $she was charged by her bank

I have received and reviewed the inquiry regarding the escrow closing for property located in Glendale, Arizona which is the subject of the inquiry to the Revdex.com. I have reviewed the file and have also discussed this matter with the escrow officer who handled the escrow closing. We became
aware of a concern regarding disbursements to the insurance company and home warranty company in December and attempted to make sure that payments were sent to both the insurance company and the home warranty. We have confirmed that the insurance company and the home warranty company have been paid and have also verified that the checks sent to both the homeowner’s insurance company and home warranty cleared our escrow account. We have also looked at the file to make sure that all disbursements have been made and according to our records, all disbursements from the escrow file have been made. We regret that the real estate agent is concerned with the delay in payment being sent and received by the homeowner’s insurance company and home warranty company. We have previously followed up the homeowner about this matter prior to the real estate agent making a complaint to the Revdex.com. We believe that the concerns raised have been properly addressed as all disbursements have been received, the insurance has been paid and the home warranty has also been paid. It is our understanding that we have already resolved this matter with the homeowner prior to the real estate agent filing a complaint with the Revdex.com. As such, First American is not in the position to nor does it agree with the desired settlement being offered by the real estate agent. SincerelyFelecia B***Direct Operations- Arizona State Manager

First American Title Insurance Company prides itself in providing excellent customer service and appreciates the comments provided by [redacted].  Ms. [redacted]'s complaint pertains to fees that were charged in connection with wire transfer fees.  In regards to this particular transaction,...

it is my understanding that Ms. [redacted] was associated or is the lender that was being paid off in connection with the purchase and sale of a condo unit.  It is also important to note that First American Title Insurance Company did not charge the wire transfer fees of which Ms. [redacted] complains.  It is my understanding that these fees were charged by Ms. [redacted]'s bank that received the wire transfer.  A wire transfer is the preferred method of making a payoff for a secured loan.  First American regrets that Ms. [redacted] was not satisfied with how the transaction was handled.  Although Ms. [redacted] was not the buyer or seller in the transaction and even thought First American did not charge the wire transfer fee, in order to resolve the issue, First American is refunding Ms. [redacted] the $30 she was charged by her bank.