Huggins Honda

Complaint: [redacted]
I am rejecting this response because: The day I took the car within the warranty period of 3 years, service people told me that the battery is good and no need to replace. Next time I went on I agree there was no warranty. Pregions visit they certified it was good. They should what they said earlier.Also it took so long to get there response,and now you are giving me 6 days. Is this fair. Right now I am out of the country,from where I am responding to your e-mail.
Regards,
[redacted]

Mr.
[redacted]:
We
at Huggins Honda make every effort to communicate the condition of each vehicle
inquiry for purchase before the prospective owner takes delivery of the
vehicle. The customer was acutely aware of the AS-IS pre-sale condition of the prospective
vehicle based on the...

year, mileage and condition. During the sales process the customer
was presented a Used Car As-Is Disclaimer.  This document states that Huggins Honda
recommends that the prospective vehicle be inspected by a 3rd
party.  Furthermore, the document states
that there is no warranty either expressed or implied. The customer knowing
waived the 3rd party inspection option and willfully signed the
document on August 01, 2015.
We certainly understand the frustration with
any vehicle repair insomuch that our Used Vehicle Director met with Ms. [redacted]
on January 11, 2016 about the above stated vehicle.  We were willing to look at options of either
having the vehicle repair concerns addressed within our service center and/or
trading-in for another vehicle. It is our understanding that the customer refused
to have our service center address the repair concerns at a discounted rate and
preferred to have their trusted mechanic complete the repairs. Further
discussions occurred about trading the vehicle in for another and ample
consideration was made towards the valuation. 
The Used Vehicle Director and Managers were willing to assist in finding
another vehicle but the customer made it known that he was not interested in
driving a pre-owned Honda and preferred another high-end European brand.
Based
on the actions of the Used Vehicle Department and the service center; we
completed each item listed on the We-Owe, met with the customer, gave other
options for either repairing the vehicle at a discounted rate or trading it in,
- the disputed amount would  be the
customer’s responsibility.
Huggins
Honda works closely with each of our customers through the vehicle selection
process of their wants and/or needs.  We furthermore
make every effort to listen and offer viable solutions to the customer regarding
either purchasing or repairing their vehicle.
We
are always open to speak to the customer regarding trading-in the vehicle.

The above stated vehicle was brought to our service department on February 25, 2017 with approximately156,500 miles (Reference Huggins Honda Invoice [redacted]) and specified there was a fluid leak andwould like the vehicle diagnosed. Huggins Honda’s technician identified the leak coming from...

multiplelocations. The authorization was given to repair the above stated vehicle wherein the VTEC assembly, thedistributor sub- assembly and engine valve cover gasket were replaced.It was also noted that the vehicle’s engine had little or no oil showing on the dipstick and it was authorizedto complete an oil and oil filter service on the above noted invoice.The above stated vehicle was brought to our service department on March 13, 2017 with approximately156,550 miles (Reference Huggins Honda Invoice [redacted]) and stated that the vehicle was leakingoil. Huggins Honda’s diagnosed the leak coming from a coolant hose. The authorization was given torepair the above stated vehicle. During the repair time, alternant transportation was provided to thecustomer.The above stated vehicle was brought to our service department on April 28, 2017 with approximately157,000 miles (Reference Huggins Honda Invoice [redacted]) and requested that the timing belt andassociated parts were to be replaced. It was also requested that the state inspection, brake fluid service,power steering fluid service and the front engine mount replacement were to be completed.During the repairs, the Huggins Honda’s technician found the timing belt backing plate was leaking andrepaired at no further cost.It was recorded on the Revdex.com Customer’s Statement of the Problem “…today 05.02.2017I go out the vehicle and see a pool of oil coming from underneath it.”The above stated vehicle was brought to our service department by a tow service company on May 3,2017 with approximately 157,120 miles (Reference Huggins Honda Invoice [redacted]).Huggins Honda’s technician diagnosed the vehicle and it was found the balance shaft seal was leaking andreplaced. The above stated vehicle was test driven by the Service Drive Manager and brought back to theservice department for further diagnosis. The technician found the radiator leaking and wassubsequentlyreplaced.The above stated vehicle was test driven several times ensuring that indicated and/or discovered concernswere addressed. Each time the vehicle was test driven a Huggins Honda technician inspected the vehicleafterwards.We at Huggins Honda endeavor to properly inspect, diagnose and repair respective vehicles. With eachrepair we strive to inform the customer of the vehicle’s condition and repairs that may need to becompleted in the future.When the vehicle was brought to us on May 10th, we decided in the best interest of the customer that thetow service, repairs and alternate transportation would be provided at no cost, even though each of thecomponents were unrelated to any prior repairs.It is our hope throughout this process that Huggins Honda trained and skilled technicians will be able toprovide future service and maintenance needs to our customer. [redacted]Huggins Honda

We as Huggins Honda are grateful for your purchase of the 2016 CR-V from us.  We strive to ensure that your transportation wants and needs are fulfilled with each purchase.  We certainly appreciate that you communicated your stated concerns to American Honda Motor Company, Inc. It...

is our hope that the manufacturer will promptly respond to you as loyal customer.   Huggins Honda is here to talk care of your service and maintenance needs along with your wife’s Accord.       Sincerely,     [redacted] Huggins Honda

Customer refund expedited from accounting on the 19th of August.  Huggins Honda ck#[redacted]    [redacted]     [redacted]     AMOUNT OF REFUND $261.71

According to our records, the only times that the Mr. [redacted] vehicle has been in for service is as follows:   Date Mileage   Concern(s)  05.01.2017 22,759   Customer stated that it was necessary to jump start the vehicle.  Based on our test, the battery only had 9...

cold cranking amps, and recommended it to be replaced. The customer declined.  11.11.2016 19,370   The customer stated that the low pressure light was on.  We inspected the tires  and found them to be at 26 psi. We set them to the factory recommended pressure.  03.25.2016 15,593   The customer stated that the low pressure light was on.  We inspected the tires  and found no leaks and set them to the factory recommended pressure.   12.31.2015 14,328   Performed an oil and filter service.   04.20.2015 9,411 Performed an oil and filter service.   08.19.2014 3,131 Performed an oil and filter service.  Based on these records and the statement from the customer, there were no service visit on 03.19.14 which was also the day that the vehicle was purchased. Other than that latest visit, there was not mention of a battery failing.    American Honda’s Service Bulletin 88-023 page 16 paragraph 17 states: “2011 Model Year and Later Vehicles – Batteries in 2011 model year and later vehicles are covered in full for parts and labor under the terms of Honda New Vehicle Limited Warranty for 3 years or 36,000 miles, whichever comes first.”  Unfortunately when the battery test failed on 05.01.2017 it was out of the 3 year 36,000 mile warranty by 44 days and not covered by the American Honda New Vehicle Limited Warranty.   Regards,   [redacted] Huggins Honda Huggins Honda · [redacted] [redacted] · Main [redacted]

September 20, 2016     Revdex.com 1300 Summit Avenue Suite 700 Fort Worth, Texas 76102   Attn:        Mr. [redacted]                 Dispute Resolution, Arbitration   Re:          Mr. [redacted]. [redacted]                 2012 Honda Pilot                 Complaint ID: [redacted]   Referencing Huggins Honda Repair Order [redacted], dated 08.03.2016 in which the customer brought the vehicle in for an oil change, tires-rotate and balance as well as a multi-point check inspection the following was noted: The cabin air filter, the power steering fluid and engine air filter were in need of attention. The above stated vehicle brakes were also inspected and the front brake pads were found to be at 3mm to the indicators and the rear brake pads were at 2mm to the indicators.  At that time it was also recommended to resurface to brake rotor before installing new brake pads. We always strive to recommend services and/or repairs that need immediate attention and make the customer aware of any other pending services and/or repairs that may be needed in the future. We as a dealership view safety related items as important part of the multi-point check inspection and want to ensure that each customer is safe driving on today’s roads. Because of the customer stated concerns regarding the brake rotors, the remaining brake pad life and the current condition of the power steering fluid, we would like to invite the customer to the dealership to meet with our service management. During the proposed visit we would like to re-inspect the above stated vehicle for the indicated concerns and amicably resolve any pending issues.   Sincerely,   [redacted] Huggins Honda

Complaint: [redacted]
I am rejecting this response because:I am requesting a new vehicle because I have lost faith in this process for this particular car. Should Honda find the issue and fix it, I’m requesting a complimentary extended warranty warranty to insure I have no...

issues related to this come up when my factory warranty has expired. This past Tuesday has made 3 weeks since the Car has been in the shop. I was told that a Honda engineer would be looking at my car this week, but that has not happened. I keep getting promises, but those promises are not being kept. I’m thoroughly disgusted by the process as a customer of a brand new Honda. I do appreciate your cooperation during this process and what I’m requesting may be out of your control. As a veteran in a customer service oriented business [redacted], you all can do a lot better job at making this issue right. You all have done what you can, but to make sure a customer has an excellent experience, more can be done. It looks as though it will be a full month since having a car that I have to pay for even though it’s in the shop. I find this troubling for a new car. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This letter is in reference to the above stated Revdex.com Case and to address the alleged concerns from the above stated customer.The above stated customer came into our facility on June 10, 2015 with concerns that the steering was “stiff” when turning as well as the engine was...

difficult to start. The above stated owner also requested an oil change during this particular service visit.A Huggins Honda service technician diagnosed that the power steering pump was leaking and recommended replacing the pump. It was also diagnosed that the positive and negative battery cables were corroded and recommended to replace both of the affected cables. The above stated customer authorized the both repairs. The responsible Huggins Honda technician verified and tested both repaired areas of the vehicle before releasing the above stated owner’s vehicle back to her possession.After the customer’s post-repair concerns were brought to our attention the service management attempted to contact the above stated owner on two different occasions and the customer returned our call on Friday, June 27, 2015. It was agreed to have the above stated owner bring the noted vehicle to our dealership to particularly address what was stated on the Customer’s Statement of the Problems as: “…still having trouble with [the] power steering and sometimes the car will not start.”As agreed upon, the noted vehicle was brought in on June 27, 2015 and the service management test drove the noted vehicle with the above stated owner and it was stated that: “it works great when driving [steering], it only seems hard [steering] when I am at a stop.” After test driving the noted vehicle, the power steering components (power steering pump, rack and pinion, and associated hoses and lines) were inspected by a Master Certified Technician and found no residual or leaks. The only item that seemed out of place was an aftermarket power steering hose clamp installed by an independent shop after the said repairs were completed on June 10, 2015. The aftermarket hose clamp was replaced with a Honda OEM factory clamp. The above stated customer was present during the inspection and agreed with the service management that there were no leaks present on the power steering components and/or associated hoses and lines.The battery cables were also inspected and found all ends with no corrosion present, all cable ends tight and properly routed. Anti-corrosive prohibitor was applied to the battery terminals to further prevent future corrosive build-up. The noted vehicle’s battery was also tested and shown to be good condition.During the visit on June 27, 2015 the above stated customer mentioned that something was replaced at the independent shop and declined to disclose what was either replaced or serviced. It was offered to refund any charges that were incurred to above stated owner that where attributable to the above repairs on either the power steering pump and/or battery cables. The above stated owner declined the offer.The above stated owner indicated that she was satisfied with the explanations and attention to the stated concerns that took place on June 27, 2015 and no further actions were necessary.Sincerely,

Please see the attached file.

Ms. [redacted] is a valued customer and when visiting our service department she had a misunderstanding about the service contract coverage on her 2017 Honda Accord. We would invite a conversation about the visit as well as the communication she had with the service department which does not fully...

represent us.  In light of the situation we may be able to offer some assistance.   Regards,   [redacted]

I would like to accept the offer from the business to reimburse me for the money I paid the 2nd shop. I will either fax over or drop a copy of the receipt off at Huggins Honda as soon as possible.

September 6, 2016   Revdex.com Mr. S[redacted]     Re:         Mr. [redacted]               2012 Honda Pilot               Date of indicated visit – August 10,...

2016                Complaint ID # 11677267     In regards to the above listed customer we have searched our database for any records of a 2012 Honda Pilot under the last name [redacted] coming into the Huggins Honda service department from August 8- 12, 2016.   We have explored our systems to find any linking information between the above listed customer and a 2012 Pilot.  Unfortunately we have not been able to correlate enough information about the vehicle or the indicated visit.   At this time, we need either the full name that the visit was listed under and/or the complete VIN (Vehicle Identification Number) assisting us to confirm the visit and we will then do our due diligence on the indicated issues.   Sincerely,   [redacted] Huggins Honda

Complaint: [redacted]
I am rejecting this response because: I did not say NO ONE had worked on it but Huggins Honda.. I STATED that since July 30th 2016, NOBODY but Huggins had Serviced the vehicle. FACT. And I did not have any issues with the Check Engine Light BEFORE I came in. You did no service that would warrant the Check Engine Light to come on by itself. The Shop I took it too after it was damaged by your business, expressly showed me the issue and stated: Spark Plugs do not UNSCREW THEMSELVES. Not Possible. So YOUR Business was the last hands on it. YOU came out with the idea of Spark Plugs and the Check Engine Light. Within a Week from going to your shop, my check engine light came on again as I stated...I called to speak with someone was told Michael would call me back for more information. HE NEVER CALLED...Check engine light went off, then two weeks later came back on...then went off and came back on..car started running bad..I called again..NOBODY called me back...YOU ARE THE ONLY PEOPLE TO WORK ON IT SINCE July 30th...YOU were the last ones to work on it..YOU are responsible for this mess.
Regards,
[redacted]