Hugh White Honda

HiI have no record of [redacted] ever applying for a loan.  His wife [redacted] [redacted] did fill out a credit application, and sign it on 3/7/16.  i am not scanning and including it due to privacy reasons.  She presented a letter from [redacted] credit union saying she was approved.  We have...

a dealer agreement with [redacted], so we would normally send in the applicant info to [redacted], and print out the loan documents at the dealership.  [redacted] turned them down due to Bankruptcy,..... which was odd since she had a letter.  We sent this customer to two additional places, which also turned them down for the same reasons.We decided to send this customer in direct, and they were able to get a loan.  [redacted] talks about "other Dealerships" seeing credit inquiries?  Not sure if they pulled an inquiry after we did.Attached find an informational letter from Experian Credit  Bureau.  It explains that multiple credit inquiries due to one Auto Loan transaction over a 14 day period does not impact your credit score.

Its simply not true. I contacted the salesman and dealership immediately the very next morning. It’s a fact that Mr. M[redacted] is a childhood friend of my son”s and that’s the only reason I visited that particular dealership. I was told my Mr M[redacted] and the sales manager that I could exchange the vehicle but had to wait for the dealership’s clerk office to open to retrieve my financial packet. During the wait I was told to bring my Toyota truck to get a visual and estimate with payoff information. The sales manager said all they had to do was do the contract over. I was sent home expecting a call on Saturday. Once again I never received a call so I returned to the dealership the following day on Sunday. Now I’m told by the sales manager it’s the holiday weekend and now I must come back on Yuesday. I felt I was given the run around and I requested that they take the vehicle back. The sales manger said well “ you can try to sell it to a third party. I said why should I do that it only have 20 miles on the vehicle. I Kidd mentioned I know y’all can take this vehicle back because I know people whom have second thoughts and returned a vehicle. They asked me when and where, I said Toyota dealership. But that really doesn’t matter in this case. I was told the General Manager is the only person who can approve a return. I spoke to the very rude General Manager. He quickly said he doesn’t do returns and that the law was on his side. I tried to explain it wasn’t the vehicle I requested l. Yes it has Apple play but that’s not what I asked for. I contacted the bank regarding this vehicle, they suggested the dealership should have done the right thing and took it back. They was shocked and sadden by this transaction. I did travel to Carmax, they offered to buy it but I will still need to pay almost 10k out of pocket. It only had 80 miles at that point. They too asked why didn’t the dealership take the vehicle back. They too was shocked and saddened that I was treated this way. I understand that Mr S[redacted] is in charge and he refused to give me the person name who owns te business. Mr S[redacted] doesn’t always practice honest business practice. I know this for a fact. I need to know my next step so this will never happen to another customer. I will try to upload text messages between me and the salesman regarding how many days I tried with this vehicle. The reason why it’s February and I’m still discussing this is because I felled I’ll. If he thought I would have financial problems, why wouldn’t he do the right thing and help. I was simply mislead from the first day and my journey started the very next morning because I didn’t want to sit and wait on a phone call.

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Early last week, My Used car Manager told this customer to go to [redacted] Ford and see [redacted] to let their tech look at the AC.

2003 Honda Accord  VIN
# [redacted] with 156,140 miles.This vehicle was towed into Hugh White Honda not running
with a complaint the vehicle will not start, and steering wheel keeps locking.Our technician went out into the parking lot and verified
that the car will not start.  He...

found
that the key would not turn in the ignition switch.   Instead of pushing the vehicle inside, our
technician decided it would be easier to work on the car where it was
parked.  He diagnosed that it needed an ignition
switch, got approval, and replaced it.  With
the new switch, this car started immediately. 
He then verified that the old switch was truly bad by trying to turn the
key while outside of the car.  It would
not turn, and was definitely the right diagnosis needed for this car to
start.  Our technician then found that the shifter was very stiff,
and was hard to get the car from park to drive and reverse.  This shifter cable is common with older
Hondas, but was not found immediately, because the car was not drivable, and
the customer did not include this existing problem in the original complaint.  Hugh White’s service advisor called this
customer to explain it needed more work…which was declined.  Most likely it needs a shifter cable, but the
customer declined for us to try to diagnose. 
We would normally charge for a check out and credit that to the bill if
work is authorized.  I would be glad to have [redacted] come back in, and we will
check out for free, if it is a shifter cable, I will offer a 20% discount on
parts and labor.Best Regards

Hi
On my
reply of October 28 2015 , we stated that this vehicle was towed in.  The
first thing we found not allowing the car to start was a bad Ignition
switch.  We repaired this, and found a second problem which [redacted] declined
work.  This problem appeared to be a bad shifter cable. which would
need confirming.  A shifter cable is $95 plus labor of $510. for a total
of $610.  if it was a Shifter base unit, it would be about $10 less ($85
for the part)  I offered 20% off of this work in my October 28th reply,
for a cost of $484 plus tax.  Since [redacted] said she has paid $1154 to
fix this...I have agreed to refund the requested 20% of what [redacted] paid us for
the Ignition switch replacement.
I have
signed a check today for $127.53, and it will be mailed Thursday 11/19/15
Attached
is the October 28 letter sent to the Revdex.com which they said they accepted and
closed.  I have now updated their file also.Best regards,

[redacted] Hello Revdex.com of Central Ohio Inc, Correction to rejecting response reply back. It should say 2007 Honda Odyssey EXL, auto correct corrected it to 2017. We tried to correct it, but your website would not allow us to. Attached is the rejected response letter with other information added with it as well.Thank you,[redacted] [redacted]--------------------------------------------

see attachment

This complaint has been resolved.  See below[redacted] Sent: Thursday, November 30, 2017 4:25 PM To: Chris S[redacted] Subject: Re: Hugh White Honda - E-Store Order INVOICE Hi Chris, Thanks you for explaining the situation to me. I was not...

aware of the delivery attempt or the fact that I was never charged for shipping, even though the website total still showed as if I did. If you would be willing to make one more delivery attempt, it would be greatly appreciated. Leaving it outside the front door would be enough. My wife won't be home until late this evening so if you would be willing to have someone drop it off tomorrow, that would ensure that she is present and able to receive it instead of having to leaving it outside. Leaving it outside the door is fine as well. I know the mailbox situation gets a little confusing. If someone does come to drop it off, my apartment is all the way down and to the left. It's should be one of the last three entryways before you start getting turned around. Thanks you for getting back so quickly Chris. I had no idea why this situation happened in the first place, but now it's all starting to fall into place. Sincerely, [redacted] On Nov 30, 2017, at 22:07, Chris S[redacted] <[email protected]> wrote:I apologize [redacted] my email attachment did not come thru first email.  Here is your invoice copy. Thank you, Chris S[redacted]Parts ManagerHugh White Honda[redacted]
[redacted] OH [redacted]PH: ###-###-####FX: ###-###-####EMAIL:[redacted] From: Chris S[redacted] Sent: Thursday, November 30, 2017 12:06 PM To: [redacted] Subject: Hugh White Honda - E-Store Order Hi Mr. [redacted], I hope this email finds you well.  I am the parts manager with Hugh White Honda and have been made aware of a miscommunication error on some accessories you had ordered thru our Honda E-store in October.  The order you had placed you had marked for having us ship the items to your [redacted], OH address.  When we received your order, we processed an invoice for the parts only including tax, for a total of $252.52.  I have attached a copy of the invoice to this email with credit card slip from 10/3/17.    At that time you had not been charged any shipping.  Our E-store is a Honda program that Honda processes orders for customers and forwards customer and part info to us here at the dealership.  When you called in to check about your order we realized the delivery issue and made you aware we would be shipping it out ASAP.  Our counterperson then logged into our E-store to find your credit card information to charge the remaining shipping balance.  Unfortunately after 4 business days the credit card info is erased by American Honda for customer safety and we were unable to process the credit card.  We did attempt calling you several times with the phone number listed on the E-store but the phone number stated you weren’t available and voicemail had not been setup.  I regret that we didn’t email as an alternate line of communication and I’m not making an excuse on my behalf.   I will bring to light that we did attempt to go the extra mile, our counterperson attempted an in person delivery to the ship-to address on the E-store in [redacted].  When he arrived the type of mail boxes at your residence were cluster type mailboxes unable to accept a package of this size.  He returned back to our dealership with your parts because we were unable to deliver that day safely.  I currently still have the accessories here saved under your name.  May we make another attempt to deliver them to you FREE of charge?  Is there an alternate location we may leave the package?    Thank you for taking the time to reach out to us, and I apologize for your frustration with the communication.  Please confirm with what you would like us to do for you sir my direct line for my office is ###-###-####  Chris S[redacted].  Thank you, Chris S[redacted]Parts Manager

The car has been repaired and returned to customer at no charge.

The dealership was made aware immediately of the mistakes. I called and sat in the office multiple times waiting on a reasonable resolution. I only spoke to the General once and I emailed him because the sales rep advised me to and provided me with the proper email address. The General Manager never responded to the email. Also my son and daughter is a witness. My daughter drove the Toyota to the dealership as requested to submit for trade in. My son also communicated with sales rep via phone, he said everything was out of his hands and it was up to the General Manager. i will try to copy and paste messages between me and sales rep. Also I will get phone records of him many times I called the dealership. Also I went to KeyBank because it was financed thru them...spoke to Branch Manager they were shocked that they wouldn’t take the vehicle back because certainly it has been done before. So what’s so different about me2. I went to Carmax because the dealership recommended that I go there to try to sell the brand new vehicle to them. I would have taken a loss of 7kplus on a brand new vehicle. I worked with [redacted]. He thought it was unfair and unethical that I was being singled out and treated this way. The finance office there advised me to call Better Business, Attorney General or the local news channel. 3. The dealership gave me several excuses. The sales manager advised the salesman to go find the vehicle I desired.  ...They changed their minds after they spoke to the General. I was advised everything had to be approved by General Manager.

Dear Sirs, Mr. [redacted] did want to buy a 2011 Odyssey back last December.  We did not have Mr. [redacted] sign a Buyers Order, and no manager signed off on holding this unit. I will note that if we would have signed a Buyers Order …. We would have also asked for a deposit to hold this unit.  We...

did not. I did tell Mr. [redacted] that I would help him on the price of another unit, if he wants to look on our web site. He is a good customer, and I have authorized my service advisors to help him including discounting his service bills, and some goodwill work,  which has added up on his 2007 Odyssey Van over the years. I have a 2012 Odyssey Touring (stock#[redacted]) that I we can sell for $17,160 plus tax.  The 2011 Odyssey Mr. [redacted] wan[redacted], was priced at $19,500 plus tax.   This is a new trade in unit, and a good deal. I can also offer a 2014 Odyssey EXL for $17,991 plus tax (Stock # [redacted]).  Both of these vans will be serviced this week and should be ready for sale sometime later next week. I may note…. that I am the Dealer Manager of Hugh White Honda for the past 29 years.  I am the Dealer Manager of record for American Honda Motor Co., and the Revdex.com for 29 years.   Best Regards Don S[redacted] General Manager Hugh White Honda