Hughes Family Chiropractic

I received this complaint today and am responding in writing to say that this complaint is greatly exaggeratedAs [redacted] stated in her complaint, she did not like the way that I interact with my patients, the word she used was "rude"I have an open floor plan and patients are seen in the open, and my dialogue with patients is light hearted and friendly banterBut as she stated in her complaint, that is why she stopped coming to the officeThis, however, does not excuse that services were rendered and one is responsible financially to fulfill the signed agreement that gives us permission to bill insurance on the patients' behalf and to collect fees that are not covered by insurance or deductibles that have not been met for that calendar year[redacted] forgot to mention that from April until September monthly statements were mailed to her which she chose to ignoreAfter days of ignored billing statements, it is the office policy to send these few patients to collections or small claims court depending on the amount of the billI personally know the lady who referred [redacted] to our office, and having knowledge that she was in the process of adopting two children, I felt the last thing that family needed was a blemish on their credit, and I would reach out to her and see if there was a reason or circumstance that would deter her from paying her bill and could we make an arrangement to help her.I called in September and she said that she stated that she didn't feel like her insurance was billed correctly and that she was sure her deductible was metI told her we had called the insurance more than once to confirm the status of her deductible and she told me that her husband would call me on that Friday because he was offFriday came and went that week and no phone callSo after another week or so went by, I thought I would call him directly as his cell number was on her chart.I left a message explaining that the insurance information had been verified multiple times and they owed a bill of $ due to deductible not being metI also explained my usual procedure for delinquent accounts, was to send to collections or to small claims court which does add more to the bill for court cost, but I was trying to work with them if he would call me personallyThe phone call was not returned.A month later, I made a final attempt to speak with [redacted] yShe told me she couldn't deal with this now; they had a death in the familyThe complaint she made said an immediate family member, but I found out that this was not trueIt was a cousinNone the less,I did not tell her I did not careI simply told her that all I needed to know was she going to pay the bill or notShe hung up on meBeing in business for years, I have heard every excuse under the sun and I have a pretty good b [redacted] meterI called b [redacted] on her.Her account has been handed over to collections.We have been in business for over years, are respected in the community for our outstanding service and dedication to working with all people, regardless of condition or financial ability to payWe just ask for honest forth right effort to attempt to pay the bill or make arrangements with our business manager or me personallyI do not apologize for attempting to resolve or collect on an account from anyone who purposefully dodges and ignores our efforts to work with them

I received this complaint today and am responding in writing to say that this complaint is greatly exaggerated. As [redacted] stated in her complaint, she did not like the way that I interact with my patients, the word she used was "rude". I have an open floor plan and patients are seen in...

the open, and my dialogue with patients is light hearted and friendly banter. But as she stated in her complaint, that is why she stopped coming to the office. This, however, does not excuse that services were rendered and one is responsible financially to fulfill the signed agreement that gives us permission to bill insurance on the patients' behalf and to collect fees that are not covered by insurance or deductibles that have not been met for that calendar year.[redacted] forgot to mention that from April until September monthly statements were mailed to her which she chose to ignore. After 90 days of ignored billing statements, it is the office policy to send these few patients to collections or small claims court depending on the amount of the bill. I personally know the lady who referred [redacted] to our office, and having knowledge that she was in the process of adopting two children, I felt the last thing that family needed was a blemish on their credit, and I would reach out to her and see if there was a reason or circumstance that would deter her from paying her bill and could we make an arrangement to help her.I called in September and she said that she stated that she didn't feel like her insurance was billed correctly and that she was sure her deductible was met. I told her we had called the insurance more than once to confirm the status of her deductible and she told me that her husband would call me on that Friday because he was off. Friday came and went that week and no phone call. So after another week or so went by, I thought I would call him directly as his cell number was on her chart.I left a message explaining that the insurance information had been verified multiple times and they owed a bill of $ 120.00 due to deductible not being met. I also explained my usual procedure for delinquent accounts, was to send to collections or to small claims court which does add more to the bill for court cost, but I was trying to work with them if he would call me personally. The phone call was not returned.A month later, I made a final attempt to speak with [redacted]y. She told me she couldn't deal with this now; they had a death in the family. The complaint she made said an immediate family member, but I found out that this was not true. It was a cousin. None the less,I did not tell her I did not care. I simply told her that all I needed to know was she going to pay the bill or not. She hung up on me. Being in business for 17 years, I have heard every excuse under the sun and I have a pretty good b[redacted] meter. I called b[redacted] on her.Her account has been handed over to collections.We have been in business for over 17 years, are respected in the community for our outstanding service and dedication to working with all people, regardless of condition or financial ability to pay. We just ask for honest forth right effort to attempt to pay the bill or make arrangements with our business manager or me personally. I do not apologize for attempting to resolve or collect on an account from anyone who purposefully dodges and ignores our efforts to work with them.