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Hughes Management & Consulting

315 West University Drive, Arlington Hts, Illinois, United States, 60004

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Reviews Property Management, Real Estate, Association Management Hughes Management & Consulting

Hughes Management & Consulting Reviews (%countItem)

My name is Ursula ***, I own Unit *** at *** Geneva Dr. Palatine
Due to heavy rain and poor tuck-pointing on the exterior brick wall of my ac unit, my entire interior wall is damaged and filled with water. Mold shall start growing soon. Not only is the wall totally damaged and must be replaced, but our AC is no longer working, hence is got drenched in water, but also now my floor is buckling. I have emailed this company and no answer, I have called this company and Lynn literally cuts me off every-time I speak and hangs up the phone. Where is the professionalism? Why isn't this issues being resolved, hence it is not the homeowner's fault - my fault, the service tech came out once and tuck-pointed the exterior of the ac with the attempt to fix it - yet the mortar is chipping off. The drywall is all wet and and needs to be replaced, they promised to do this, yet when asked when, they hang up the phone and do not respond to multiple emails sent. We have an infant at home and are living in pure mayhem and this management company is simply non-responsive. These issues must be repaired by the association and the management company should be communicating with the board of directors and informing the homeowner of next step. This issue was submitted September 13th at 8 am and currently it is Tuesday 4pm and no word. If it rains, more water shall enter our home and more damage will occur.

Hughes Management & Consulting Response • Sep 25, 2019

Tell us why here...First, we believe that the basis for Ursula ***'s complaint is outside the purview of the Revdex.com (“Revdex.com”) and therefore her complaint should be immediately dismissed and removed from your records and Hughes’ Revdex.com rating. According to your website, the Revdex.com works to resolve consumer complaints regarding a business’ product or service or relating to marketplace transactions.

Further, you letter states that you want to help improve Hughes’ relationship with its customers.

However, Ursula ***’s complaint has nothing to do with any product or service by Hughes nor is she a customer of Hughes; she is a member of the Association which employs Hughes to manage the Association property.
Further, even if the Revdex.com were to find that the complaint is within its domain, Ursula ***’s complaint should not have been brought against Hughes. It should have been addressed to the Association rather than Hughes as the Association is responsible for the property in which the unit of Ursula ***’s.

The Association is the entity that administers the Association’s property and enforces the Association’s governing documents, including its rules and regulations. Only the Association has the capacity to give Ursula *** the resolution she is seeking. Therefore, the Association is the entity to which Ursula ***’s complaint should be addressed (although such a complaint would still be outside the purview.

Customer Response • Sep 26, 2019

Complaint: ***

I am rejecting this response because: As to the first response from Hughes', my complaint has every right and much ground to be heard by the Revdex.com and mediated by the bureau. My complaint is strictly in regards to the service provided by Hughes, the service being extremely inadequate and unprofessional. Therefore, the complaint should not only stick, but made aware to all other individuals as a warning sign, just like all the 52 negative reviews on google.com

I am a homeowner of a unit in the Windosr apartment building, therefore this makes me a member of the Association, and as a member of the association - as Hughes mentions in their response, we are to report any and all issues to the management company, that is hired by the association, whom I am a part of. Being a part of the association makes me a customer of Hughes, since they are managing our buildings, one of which is my unit in the building. I believe this makes me a customer. As to addressing my complaint to the association, yes indeed I agree I want to inform the board of this issue as well, that is why I emailed Hughes management 3-4 times requesting the names of the board of directors - this is yet to be provided to me. I have waited for almost two weeks now and still am not informed of the names and telephone numbers of the board members by Hughes Management Company - I believe this constitutes as another poor service provided by Hughes - actually a service that was not provided at all.

So what does Hughes Management do??? Not answer emails, not provide information that is legally mandatory of them to do, hang up phone calls, etc. Where is the customer service? Where is the professionalism? I am in awe as to how this "business" performs and treats their customers.

Our complaint is of great deal and is being directed to the right entity, Hughes Management Company is hired to direct/control and resolve all building issues for the Association of Windosr Apartment Building. They are hired to collect all monthly association dues, to make all necessary payments for the buildings, to hear out all issues/complaints, etc. by all homeowners and relate them to the board of directors and propose resolutions to any and all complaints. Hughes Management should be communicating with the board of directors on our behalf to resolve any and all issues - the homeowners may or may not have. If, they do not wish to perform the tasks they are hired for, they should inform each homeowner of the names and contact numbers of all board members, so we/I can communicate with them directly and then the board will relate the necessary information back to Hughes for any financial pay outs or reimbursements. This is the whole point of hiring a Management Co.

I have many emails showing my request for contact information for the boar of directors, I am yet to see an email response from the board.

Currently, I would like to drop the original complaint, hence we as homeowners decided to repair our own wall, but I would like this response to serve as my new complaint for the non-existing service provided by Hughes Management - as to NOT informing a member of the association of whom the board of directors are at the *** Apartment Complex. I am waiting to hear back as to whom is the President of the Association, the Treasurer, and the Secretary is. I would like to know their names and phone numbers, it is my legal right to know who is in charge of the building I live in. Please provide the requested information.

Thank you

Sincerely,

Urszula

Hughes Management & Consulting Response • Oct 04, 2019

On behalf of Hughes Management and Consulting(HMC), we would like to provide a response to the issues raised by who is a unit owner at the *** Court Condominium Association. HMC is the community administrative managing agent for this community and acts at the discretion of the Board of Directors. We greatly appreciate Ms. Ursula *** feedback and welcome constructive criticism to improve our service and the Board's practices at all times. However, Ms. Ursula ***'s complaints are not accurate, nor are they reflective of the extensive track record of excellent service that HMC has provided in her community. HMC has provided services for the *** Court Condominium Association since 2006, and we have always found the Board to be very responsive to unit owner issues.

My basement flooded on June 5, 2019. I had a plumbing company out to assess cause of damage and it was determined the drain tile was crushed in the backyard and not due to anything in my home. This should be covered by HMCC as part of my homeowner's coverage, as well as the cost of cleanup, repair and damage to personal property. Estimates were sent and they denied coverage stating it's my problem. I continue to have water and they said to send further info. On 8/5/19 the plumber and I contacted HMCC again stating it's now an emergency, the sewer has also been compromised and now sewage is coming into my home. I can not use water or plumbing. HMCC's response was to send the information and they will not state that repairs are going to be approved or reimbursed. I have $10,000.00 in personal property damaged due to water/sewage; $6000+ to have the yard dug up (which is common property) and over $2000+ in clean up costs and water/sewage continues to come into my home. The contact person is nice and friendly; but she has not been able to facilitate this moving forward with HMCC meeting their responsibilities as outlined in our association bylaws. They are responsible for repairs outside the home in common areas. This falls under their purview. We have respiratory allergies and I have had asthma/health problems since this incident that will continue until my home is clean and sewers/drains are functioning properly so there is no water in my home.

Hughes Management & Consulting Response • Aug 14, 2019

First, we believe that the basis for Risa *** complaint is outside the purview of the Revdex.com (“Revdex.com”) and therefore her complaint should be immediately dismissed and removed from your records and Hughes’ Revdex.com rating. According to your website, the Revdex.com works to resolve consumer complaints regarding a business’ product or service or relating to marketplace transactions.

Further, you letter states that you want to help improve Hughes’ relationship with its customers.

However, Risa *** complaint has nothing to do with any product or service by Hughes nor is she a customer of Hughes; she is a member of the Association which employs Hughes to manage the Association property.
Further, even if the Revdex.com were to find that the complaint is within its domain, Risa *** complaint should not have been brought against Hughes. It should have been addressed to the Association rather than Hughes as the Association is responsible for the property in which the unit of Risa ***.

The Association is the entity that administers the Association’s property and enforces the Association’s governing documents, including its rules and regulations. Only the Association has the capacity to give Risa Cohen the resolution she is seeking. Therefore, the Association is the entity to which Risa *** complaint should be addressed (although such a complaint would still be outside the purview.
Tell us why here...

HORRIBLE management company, I have been a homeowner in a property managed by this company for 15 years and the staff are rude, incompetent, unhelpful, and not knowledgeable. If I could give no stars I would.
There is not one person on this staff that can speak knowledgeable about unit issues, they have hung up the phone on me multiple times. When asked to speak to another source about the woman that answers the phone, she gets defensive.
I had a random car parked in my driveway for over 4 hours, my car was in the garage and I could not get out. Management company said that it was not their problem and I had to call the police. Called the police and they could not tow because there was no SIGNAGE in the development which meant it was private property. Called back again and management company said not their problem.
I needed to leave to go to a CHEMOTHERAPY appointment and had to ***. I then asked for reimbursement on my *** receipts and basically was told that I was SOL.
These people are criminals!

Hughes Management & Consulting Response • Aug 07, 2019

Sarah is a very difficult person and she has created many problems over the years. Last week her unit was leaking damaging the unit below her and she refused to allow access to locate the source of the leak. We cannot publish the horrible comments she has made to us and others. We stand by the actions taken.
The below was sent to Sarah and her attorney.
"Sarah,
The water leak is originating from your unit. Since you will not allow maintenance to cut drywall to access the leak area to pinpoint the leak was your decision. The association has the right to access your unit and remove drywall to locate the source of the leak. Since you have denied the association's right to locate the source and make repairs (based on the leak source). The leak is originating in your unit and you will need to have someone locate and correct the problem. The obligation to take immediate action to locate the source of the leak that is ongoing and ongoing property damages.
Govern you actions accordingly"

If I could give a rating of 0 I would. I have been trying to communicate with Hughes Management Company for over TWO MONTHS and haven't gotten anywhere.
Over two months ago I had a pipe burst in my basement and needed to file a claim with the association. I emailed them for several weeks and in each email I asked if there was any information they needed from me to move forward with the claim. I never got a response. I finally called and Rebecca told me they couldn't do anything with my claim because they were waiting on information from ME! When I expressed my surprise, Rebecca was curt and rude.
I sent the pictures of the damages of my basement. After some time I finally heard from the association's broker that they would not file a claim on my behalf. Strange, since an adjuster never actually came to my house to look at the damages. Plus, my insurance company requires a letter from the townhouse association's adjuster stating their position on the claim. I have been writing the association for weeks asking for this letter and not a single response. My insurance company has called Hughes Management as well as the restoration company who is ready to move forward and repair my basket and they haven't received any communication in return.
Yesterday I called and was told by Lynn (also curt and rude) that the best way to get what I needed was through email. I explained to her that I had been emailing and wasn't getting any responses so emailing wasn't the "best way." She said she wouldn't "rehash" my emails and she wouldn't tell me anything regarding my request for a letter from an adjuster. Every single question I asked was given the same response "I have no information for you."
I originally thought it was strange that they would take a position on a claim without ever sending anyone over to look at the damage in my basement. It's more than strange, it's downright shady.
My pipe broke February 1 and it's now April 12. My basement remains in complete upheaval and I am no where closer to resolving this than I was two months ago.

Hughes Management & Consulting Response • Apr 16, 2019

It is unfortunate that the damages to your personal property, betterments and improvements have not already been properly adjusted by USAA. USAA is your insurance provider and should have sent an adjuster. The Association has reviewed the same proposal you provided to USAA. The only items that might be covered under the Association policy is $612 of the $9000 loss to you personal property, betterments and improvements. The deductible is $5000. You are responsible for up to the deductible on the Association policy. This has been explained to you and to USAA. If USAA has not resolved the claim, please discuss the shadiness with USAA. USAA has not sent an adjuster to inspect your damages. The Association will forward your file to their attorney.

My wife and I own a property managed by this company. We are separated and she is trying to move into the unit we own and the management is refusing to let her in as she is not able to provide documentation she lived there last year...We are trying to reason with them she has changed her ID, car registration and utility bill NOW but they continue to request documents from last year which are irrelevant if she wants to move in back NOW into a unit we pay mortgage and assessment for and we own. They do not want to accept the deposit move in fee, she went to the office to give it to the receptionist who refused to take it and called the police to make my wife leave as she wanted to speak to the manager. Since then my wife had emailed Mr. three times asking what else does the management company need so she can move back in, she provided all the updated information and they are not responding. So she cannot move in as they are not accepting the deposit fee and will fine her without it later, plus they are not giving her a car sticker to be able to park her car overnight. The front desk people are impossible to work with. They hang up the phone every time we have a question and say " I cannot talk to you" as our account is red flagged or something. Lynn, Peggy, Rebecca, Cheryl all of them. The one that called the police the other day when my wife tried to hand her the deposit move in fee, almost slammed the window partition on her hand....Please check all the reviews on *** for this company, people are saying the same what I am writing about now for the past 2 years. *** were contacting some of those people to write a story I heard, and hopefully someone can look further into why they are doing what they are doing. The worst part is that we begged the staff to talk directly to Mr *** and they refuse, or he is telling them to say no...Point is we have never been able to directly talk to him as a manager of the company that is causing us this distress

Hughes Management & Consulting Response • Feb 04, 2019

Condominium Association requires 1 year owner occupancy prior to any request to rent the unit. Owners were asked to provide proof of residence. They failed to provide any bills or documentation of residency in the unit.

This issue is between the *** Condominium Association and Jason and *** and not management.Dear The Board of Directors,

When we purchased our condo on December 15, 2017, our understanding was that we would be able to rent the unit after one year (on or after Dec. 15, 2018). This was outlined in the Rules and Regulations of the Association.

Now that *** has changed management companies, the new company does not have any record of this. We are asking the *** Board to approve our request to rent *** Miller Ln, Unit 201.

Please respond to this email with your approval so that we can list our property and install a lock box so the unit can be shown to interested parties. Please let us know if you require any additional information.

Best regards,

Jason and

Customer Response • Feb 04, 2019

Complaint: ***

I am rejecting this response because:

Sincerely,

Jason ***

We understand we made a mistake by *** not changing her ID when she was living there. So when we decided not to pursue renting and *** to move back in - Hughes Management has been preventing her from doing so by refusing three times to accept her documents and calling the police when she tried to drop them off in person. They have been telling her attorney they will watch her “all the time” to make sure she lives there.. what kind of company is this? They still have not given her the parking sticker and she parks her car at her office. She is traumatized by the way they have treated her. What else do they need from her? She changed her ID and car registration and gave them their deposit fee but still they are preventing her from moving in as they are not giving her the car stickers!!!! There are 41 people on *** complaining of being treated the same and trying to start Class A law suit. I don’t want any of this. I just want them to stop harassing *** and give her the stickers so she can live in her own unit she pays assement and mortgage on...Also I asked the office to provide me with the minutes of the Board meetings for last year and the lady on the phone just laughed that “this is not going to happen” and hang up the phone!

Hughes Management & Consulting Response • Feb 11, 2019

First, we believe that the basis for Mr. complaint is outside the purview of the Revdex.com (“Revdex.com”) and therefore her complaint should be immediately dismissed and removed from your records and Hughes’ Revdex.com rating. According to your website, the Revdex.com works to resolve consumer complaints regarding a business’ product or service or relating to marketplace transactions.

However, Mr. complaint has nothing to do with any product or service by Hughes nor is he a customer of Hughes; he is a member of the Association which employs Hughes to manage the Association property.
Further, even if the Revdex.com were to find that the complaint is within its domain, Mr. complaint should not have been brought against Hughes. It should have been addressed to the Association rather than Hughes as the Association is responsible for the property in which the units of Mr..

The Association is the entity that administers the Association’s property and enforces the Association’s governing documents, including its rules and regulations. Only the Association has the capacity to give Mr. the resolution he is seeking. Therefore, the Association is the entity to which Mr. complaint should be addressed (although such a complaint would still be outside the purview of the Revdex.com).
Tell us why here...

My experience has been right on target *** and *** Who defames their own customers? Evidently Hughes Management Company. The response is entertaining at best but not professional and that’s what you get with this company.

Our condo needs to find another management office. They do nothing in a timely manner other than increasing our HOA’s every year. Their staff as no knowledge of what is going on. We are condo homeowners but they make us feel like renters with all rules and regulations that are ridiculous. For example: no doormats, no playing or congregating on grassy areas, no pets of any kind. Also, when something needs repairing, it takes 3 weeks or longer. During meetings, they are rude and obscure about what we have questions about.

Hughes Management & Consulting Response • Mar 09, 2018

The rules and regulations and their membership is with Frenchmen's Cove Condominium Building A. We are sorry that fire codes do not allow for the storage of shoes and floor mats in the hallways of the building. We have made every effort to explain this to the resident who becomes belligerent an irate. The Condominium Rules and Regulations are published and readily available to all unit owners. The Rules are approved and adopted by the Condominium BOD with prior notices to all residents. The current rules have been substantially in place for 25+years.
We have pictures and several very disturbing emails from this resident.

Customer Response • Mar 13, 2018

I complied with the removal of my doormat even though I did not agree because “doormat” was not specifically implied. I don’t appreciate them making false statements that I am belligerent and irate and that my emails are disturbing. This is a personal dafamation of my character that I will not tolerate.

By far the worst management company ever. Horrible customer experience over the phone. This company will find any excuse to fine you. Very rude staff would not listen to you, if you have a complaint they will ask to write a letter to the board of residence or whatever. Wrote couple of letters nothing ever happens and they had the nerve to tell me there were no records of my letters. These people working at this company are not there to provide service, they are there to make residents miserable and collect their monthly dues. It looks like the company needs to review their priorities and pay attention to the residents that they are serving. Look at their Google Reviews not a single positive comment.

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Address: 315 West University Drive, Arlington Hts, Illinois, United States, 60004

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