Hughes Network Systems

This company tells you that your internet service is unlimited just to get the sale. When I call back to tell them their internet isn't working like it was they then tell me that I have a certain amount of internet usage and then it slows down to a crawl of basically not working. When I inform him that I was not informed of the "amount of internet usage" and that it is made out to be something its not and it is a lie. The representative then told me "it still technically is unlimited because the internet still works." So, technically, yes - this internet is "unlimited" but, it is not worth it because after using it, it slows to a crawl! Pointless to buy and your locked in for two years no matter what!

This was the worst experience for internet service I have ever had. When I called to inquire I told the salesperson I work from home and that reliability and speed was a major issue for me. He assured me that their equipment was state of the art and that, even though it was satellite, weather should not be an issue as their equipment was now able to work through most storms. Well, as soon as it started raining down it would go; and it didn't have to be a hard rain either. I was also told that 15 Mbps would be sufficient for the programs I used for business; guess what, it wasn't. It was slow as dial-up most times and we would run through our data usage before our month was up. When we signed up they came and installed it for free; but now that we want to cancel they tell me we have to go on the roof and retrieve the transponder from the dish ourselves or pay $100 service fee for them to send someone out to retrieve it. I'm not climbing a roof and my husband has a crushed left foot and they want us to climb up there and get it. I think not. THIS COMPANY FALSELY PROMISED SERVICE THAT TURNED OUT TO BE INADEQUATE AT BEST. Their sales team will tell you anything to get you to sign up and that commercial is a bunch of bull.

This company has a very negative attitude towards their customers.
They treat you like you are stupid they do not respect your orders or wishes regarding services or closing the account.
They try to scam you by charging you surprise service fees for things that you were told you were not required to return.
They harass and humiliate their customers.
I will never ever use this Internet service again.

Attention potential customers- if this can save anyone from the headacheS I've endured from his company it's worth it. Hughes Net has suckered us into their terrible service & instead of offering to make it right, they pretty much tell you your screwed until you pay off a contract I never remember signing. They actually just informed me we NEVER signed a contract- although we signed a "signing up" agreement that was good for the first month. Other than that they say we made a verbal agreement- of which we don't recall and they won't let us out of. First off- in the first month they give you great service. 3 of us streamed Netflix everyday for the first 30 days. Then once the second month hits & the service can barely get through a 30 second video- they tell you it's because it's a satellite service. Well how does that make any since if it worked just fine the first month? I'm a 22 year old woman & get treated like I don't know what I'm talking about, I've spent more time on the phone with Hughes Net customer service than on their internet service. My brother was the primary user on our account, but after moving out, he spent hours on the phone with them to make me the primary account holder- but they refuse to let me cancel without my brother calling them- which he is unable to do. This is a company with almost 1000+ complaints on the Revdex.com. I live in a town of about 3000, many of which only have the option of Hughes Net, but I am adamant "do not use it this service is a scam just wait for charter to reach us". They may have trapped me, but don't let them do it to you!

Review: Called on 5-25-2013 to cancel service after a month of nothing but problems since it was installed on 4/25/13, called back on the 31st of May spoke with a manager [redacted] informed me they would send me a box to return my equipment called back 5 different times to check where box was, was told each time that I should be getting any day called again on 6-17-2013 was informed no such box would be sent that everyone I spoke to was wrong that I had to ship back and they would refund my shipping cost, shipped on 6/17/2013. called back on 6/20/2013 spoke with [redacted] he stated that I would receive a refund of 228.29 in 1 to 7 business days called back on 6/28/13 to find out why I haven't received my refund, was told that the person I spoke to only made sure to credit the account with them that she had spoken to advanced billing and that they had expedited the refund & would get in 1 business day. Still no refund called again on 7/2/2013 spoke with someone who told me that there had been an error & would have to wait another 1 to 7 business days, but she had it expedited too...so it should not take that long . I asked to speak with someone from advanced billing and was informed I could not (which is wrong because I have before that is where [redacted] was from) Asked to speak with a supervisor was told the same thing was informed by her that I was lucky that most people have to wait 30 to 45 days, that there was nothing else to be done. Asked to talk with her boss " Why would you want to talk to my boss there is nothing he will do and is just a waste of time" when I kept insisting she finally she would have him call me back....still waiting no refund yetDesired Settlement: since this nightmare began on 4/25/2013 everytime I have called I am assigned a case number for that call & problem, I have over 40 case numbers that I have to keep track of so that when I call back I can give them the correct case number so they can look up what is happening, been lied to, been belittled, spoken to rudely, nothing in the way of helping with problems.

I want someone to check their business practice because they do not care about their customers and I want to help other people not to have to go through what I have..

Business

Response:

July 15, 2013

Review: I had service with Hughes Net for 2 days and cancelled. They were to send me a box to return equipment. I never received a box. Recently, a charge of $213.00 was taken out of my account. When I questioned the company, I was told to send equipment back. I did so, out of my own pocket. Have made numerous calls to company about the amount to be put back in my account. I have verification of shipping.Desired Settlement: I would like the refund now. They have been giving me the run around for a week.

Business

Response:

December 4, 2013

**. [redacted]

Trade Practice Consultant

Revdex.com

1411 K Street Northwest 10th Floor

Washington, DC 20005-3404

Re: [redacted]

Complaint ID [redacted]

Dear **. [redacted]:

In response to your letter to the Executive Customer Support division of Hughes, we have contacted **. [redacted] to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns regarding her HughesNet service.

Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that the account is registered to [redacted] and was activated on August 12, 2013 and requested to cancel her service on August 14, 2013.

Due to the account being cancelled within 30 days, there is no contractual agreement and the early termination fee of $400 does not apply. **. [redacted]’s account has be credited the disputed amount of $213.00 and that amount has been refunded to the card on file. **. [redacted] was informed of our decision on December 4, 2013.

We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration.

Very truly yours,

Executive Customer Support

###-###-####

[email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In July of 2013, we were moving and needed to disconnect our services. We called and asked what we needed to return. We were only told to return a modem. When we asked if the "dish" needed to be returned, we were told it didn't. We were never informed of any "early termination fees" before installation, nor after disconnecting. We never signed ANY papers ever. When we received our final invoice, it stated we were being charged for a "radio" which wasn't returned. When we called about the "radio," we were told it was on the dish. This was the first time we were informed about anything like this. Since we were no longer living at our previous address, and were not informed about the "radio," we were told our account would be credited back for the amount charged. We were sent a "Final Bill," in August which was paid at the beginning of September. On 12-9-2013, we received a bill for $217.20. When we called to inquire what this was for, we were told it was for the missing "radio." When I tried to explain about the previous conversations, the customer service rep said she understood and then said it was an "early termination fee." This was the first we heard of any fee. Hughes Net now refuses to reverse this fee. They are threatening to send our account to collections. It is very frustrating to have paid a final bill and then three months later have a company come up with something more to try and get money from a former customer. It is also very frustrating because most of their customer service it out-sourced to other countries and the language barrier only adds to the frustration of trying to get things taken care of. We would have no problem paying this charge if we had been aware of it prior, but to have not mention of something like this and then to come back three months later requesting this money after we have been sent a final bill doesn't sound right. We have read many complaints demonstrating much of the same proble** I have mentioned as well as others. In our opinion, Hughes Net is NOT practicing an honest company. We hope by filing this complaint this issue will be resolved.Desired Settlement: We firmly feel this charge should be reversed and our previous balance of $0.00, restored.

Business

Response:

December 12, 2013

Trade Practice Consultant

Revdex.com

1411 K Street Northwest, 10th Floor

Washington DC 20005-3404

Re: [redacted]

File# [redacted]

Dear [redacted]:

In response to your letter, to the Executive Customer Support division of Hughes, it is our understanding that **. [redacted] has some concerns regarding balance on her account.

After further review, Hughes has issued a credit to **. [redacted]’s account representing the unreturned radio fee of $217.00; bringing the amount due to $0.00.

We sincerely regret any inconvenience that **. [redacted] may have experienced when attempting to order our service. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration.

Very truly yours,

Executive Customer Support

###-###-####

[email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I had service with this company(which was the worst)and was set-up on auto-pay. I ended my contract with them early and knew of the termination fees and the last months bill I owed. My complaint is the company took the entire amount $384.23 out of my account without my permission. I don't feel this situation was an auto-pay situation. I know my bank has not allowed them to take this amount out of my account at least twice in the past few days. But now it has been. Please help.Desired Settlement: I want them to return the money to my account and I will send the payment to them when I can. Thank you!

Business

Response:

August 28, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re: [redacted] Complaint ID [redacted] Dear [redacted]: In response to your letter, to the executive customer support division of Hughes, it is our understanding that [redacted] has some concerns regarding his service. At the time [redacted] ordered his service, he had to agree to the terms and conditions of our subscriber agreement to begin his service with Hughes. Hughes’ subscriber agreement contains specific language advising our customers on our billing policies. “You must provide current, complete, and accurate information for your billing account. You must promptly update all information in order to keep your account current, complete and accurate (such as a change in billing address, credit card number or credit card expiration date). Changes to such information can be made at www.myHughesNet.com. If you fail to provide us with any of the foregoing information, you agree that Hughes may continue charging you for any service provided under your account, and that you will be responsible for any late fees associated with Hughes’ inability to obtain payment based on billing information you have provided. You agree that all charges are considered valid unless disputed in writing within fifteen (15) days after the date you receive your credit or charge card bill. You agree that Hughes will not be responsible for any expenses that you may incur resulting from overdrawing your bank account or exceeding your credit limit as a result of an automatic charge made under this Agreement” Regarding [redacted]’s request to be refunded for the early termination fee, Hughes’ subscriber states that such charges will be billed to the payment method set up on the account. “In the event that you used a debit card to activate your subscription, you authorize Hughes to initiate debit entries to your checking or savings account, as the case may be, for payment of the monthly charge for the Service. Hughes, pursuant to this authorization, will debit the monthly service charge for the Service from your account each month. In addition, Hughes will deduct from your account any and all early termination charges arising from termination of your Service prior to its required minimum term. Hughes will not be responsible for any overdraft or other third-party fees or penalties resulting from Hughes debiting from your account any amount authorized by this Agreement or any other agreement between you and Hughes. Hughes will charge a return fee for each debit that is declined by your bank. The return fee will vary from state to state and will be the maximum amount allowed in each state.” We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron *. W[redacted]Executive Customer Support###-###-####[email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: After three years of unreliable service and numerous unresolved complaints, I have requested to terminate my service.

I have emailed the company twice and requested to have my service terminated. I received an email response both times stating that I would have to call and have this done. I have called several times, been put on hold for 20 to 30 minutes, and then cut off. I have not been able to reach anyone to help me. I want my service terminated immediately. I have another service and cannot afford to pay for both.Desired Settlement: Immediate termination of service.

Business

Response:

March 11, 2013

Review: We have been hung up on several times by this companys customer techinal support. After several times of calling them they have finally cut off our service but still want us to pay over 100 dollars. We were told when we called to have it hooked up that they would not come out to hook it up until the amout was paid. we had the money in the account at the time. they came out to hook up our internet and now say we have not paid the amount. we have had the service for 2 weeks and have not been able to use the service because when we try to call about get it fixed we get hung up on when they cant fix it over the phone. I asked to talk to a manager and they have refused to transfer me to one. we just cannot get any help from this company and dont want to pay for something we could not use and they wont fix. by this point we are really frustrated and just want it done with.

Product_Or_Service: hughes net

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

we just dont want to pay over 100 dollars when we couldnt use it and when it wasnt our fault.

Business

Response:

March 21, 2013

Review: We have been provided advertising promises to provide satellite internet service at the highest level of speed and capacity. In the past month, I have been gone much of the month out of town, and when I am in town am only at the location of satellite internet service a few hours per day. In the past week, I have used the internet very little. In the last month I have not streamed any videos. Much of the time I do use internet service is after midnight, which is not to be considered in terms of the internet usage. Often, the service doesn't work after midnight, when the company instructs people to do downloads for the specific reason that it won't be considered in terms of total usage.

I work over 100 hours per week, and have had zero nights free for several months. I took a night off to watch a movie with my girlfriend. So, I was surprised tonight to find that when I tried to stream a video for the first time this month, the video only went for 15 minutes then froze. I looked at my internet usage and found that Hughesnet said I was already over my monthly capacity. That is not possible, as the internet service has only been used for sending and receiving e-mail or viewing web sites. I have used it probably 12 hours per week at most for that purpose, again much of which is after midnight.

So, we just spent two hours from 10 pm to 12:19am with a person in [redacted] who could not provide a proper explanation for why Hughesnet wasn't accurately reflecting my internet usage. Then, none of the Hughesnet web sites worked in terms of any solution they attempted to make happen. The company is a joke and shouldn't be allowed to do business. (I should note that I have no problem with [redacted] people working on behalf of US companies, but the service tech clearly didn't have any reasonable support from the company, and their systems do not operate correctly.) Anyway, the point is that the internet site doesn't work, the systems do not accurately reflect internet usage, and the service doesn't work.

In addition, I made it clear when signing up that I was a Mac user. The company failed to tell me, when upgrading my service to the highest level possible Gen4 that is supposed to provide 15Mb/sec upload speed, and agreeing to pay over $100/month for satellite internet service only, that it wouldn't provide that speed for Mac users. But, once I raised the issue that the speed was not as promised 2.9Mb/sec, I was told that I had to enter into a side agreement and pay additional money to have a Mac specialist consult with me to get the service working correctly.Desired Settlement: I want service as fast as promised, and in an unlimited amount, with a web site that is functional so that when there is a problem I can resolve it immediately, not after wasting two rare hours on something that resulted in no viable resolution to the service problem.

Business

Response:

March 22, 2013

Review: I upgraded my internet service with HughesNet to HughesNet Gen 4 on January 5th 2013. I had to agree to a 2 year service agreement whereas a penalty would be levied if I terminated my service early. There was a thirty day trial period for me to use the service and decide if the service was a fit for my internet needs. The service was to provide a 10MPS download speed and a 2MPS upload speed until your 30 day allotment of 15GB of "anytime downloads" were used. Then the download and upload speed would significantly decrease to an unspecified speed.

During the first 30 days, my 30 day allotment of anytime downloads was reset every other day, for the first 15 days. And then reset once again on Febuary 5th. So I didn't use my monthly allotment of faster internet speed (anytimme downloads) until the last day or two of the 30 day trial period. However the next month I quickly ran out of "anytime downloads" and had extremely slow internet speeds. My husbands office is closing and he will be working from home. The internet service offered by HughesNet is insufficient for him to do so. We were unable to determine this during the 30 day trial period because HughesNet intentionally misled me and misrepresented their service during the trial period. Hughes Net wants $380.00 to opt out of the contract at this point. However, nowhere in the agreement was it stated that HughesNet would reset the monthly allotment during the 30 day trial period. Therefore this agreement is null and void due to the intentional deception/misrepresentation of their service

Furthermore, Hughes Net told me verbally that they intentionally reset the monthly allotment every 30 days during the first 15 days.Desired Settlement: I should be able to immediately opt out of the agreement with no penalty levied upon me due to the intentional misrepresentation and blatant deception on the part of HughesNet.

Business

Response:

March 18, 2013

Review: My bill exceeded what I was told it would be.

On February 2nd, 2013 I called and ordered the $39.99 plan with HughesNet. After less than 2 weeks I called to cancel the service because it was not at all what they advertise it to be. Very, very slow. The reference number for that call is #[redacted]. The rep told me that she would upgrade the service so it would be faster. It was not. I called AT&T and ordered Internet service. I called to cancel Hughes Net service on March 2nd, 2013. The reference number for that call is #[redacted]. I was told that once they received the equipment I sent back to them, I would be refunded. The final call was to ask about my refund and the status of the equipment return. The reference number is #[redacted]. I was on the phone with them for over an hour and a half waiting for someone to tell me why I will not receive my money back. I was switched from department to department.Desired Settlement: I want all of the $100.34 I was billed because the service was misrepresented completely. The monthly charge was more than I was told it would be, the service was practically non-existent, and customer service plays people so they feel hopeless and give up. Hughes Net has grossly misrepresented itself and many, many people have already been scammed by them. Please stop them.

Business

Response:

March 28, 2013

Review: When I got Hughesnet I was told that they had to have my DEBIT card on file to be able to set up the account but it would not be charged. For 3 months now they have been charging my acct on the 12th of every month and I still have not recieved a bill. I have called many times to have this changed since I never authorized to have my bank acct automatcally deducted. When speaking with 2 different customer service reps from [redacted] who refused to give me there ID numbers just their names [redacted] and [redacted] that I have to pay to recieve my bill sent to me and that I also have to pay to be able to pay my own bill. The only way they will not charge me to pay my own bill is to allow them to deduct from my acct otherwise I have to pay them extra to pay my own bill. Also I requested to have my last few months of bills physically sent to my mailing address and I was told that they would not/ could not send me my bills. The interent service has been extremly spotty and does not work half of the time and it has been hard to get a customer service represenive on the phone or to even get them to be able to answer any questions.Desired Settlement: I want to be able to recieve and pay my bill and not be charged extra to do so. It will also be nice that when you try to get a hold of customer service that you can actually speak to someone and be able to understand them with out having to repeat yourself 5 times.

Business

Response:

April 29, 2013

Review: In December 2012, we upgraded our internet service with HughesNet to the Gen4 they were promoting for faster, better internet. The subcontractor that came to our home to upgrade, lied to us and we were charged $130, through which I feel was a scam. After we were charged not only the $130 we were also charged an upgrade fee with HughesNet on our next bill. I called and complained with HughesNet, they attempted to make this issue fair to us with providing $10 discount for 6 months and a $50 mail in rebate form for upgrading (which was the promotion at the time). We agreed upon the $10 discount for the 6 months and sent in the mail in rebate after waiting 2 billing cycles, which was what we had to do for promo guidelines. We received the $50 mail in rebate check after a couple of weeks and deposited into our account around a month later. By our surprise the check was not only returned (bounced) but we were charged an extra fee from our bank. This was totally unacceptable. I have never in my life had a check returned from a business. HughesNet then sent out an e-mail to us and I am assuming other customers, that a mistake had been made on the check and the check would be unable to be cashed, because of this. They gave 3 options, first being a credit to our account for a month, second a prepaid [redacted] card within 6-7 business days or thirdly a new check in 3-4 weeks. They also stated they would add $35 to the $50 rebate because of any charges the bank may have penalized us for the returned check. My wife and I talked this over, being very upset over the matter , we decided the safest bet would be the pre-paid [redacted] with the $35 extra. On top of all the this the HughesNet service has been extremely poor, especially since we upgraded to the Gen4. Our internet is slow, worse then before and very "spotty" in the sense that sometimes we do not even have internet, we actually had no internet at all yesterday May 29th. I called HughesNet to voice my displeasure and to tell them to cancel my service and they said we were locked into a binding contract for 2 years from December 2012, and if we cancelled we would be charged $340. I was fuming, this is ridiculous, poor service for $78.00+ a month, I sometimes pay for a service that doesn't even work or exist and for the majority of the time is not fast. I am very, very displeased with HughesNet and there service, as well as there customer service. The returned check was just an absolute surprise in the fact that a business bounced a check. I am appalled. The line of events stated above are the reason I believe HughesNet deserved to be reported to the Revdex.com. I do not think the quality of service they provide is worth the money or the frustration we have experienced with them and there service, as well as there scamming subcontractors.Desired Settlement: My desired outcome would be to CANCEL there services and not be charged the $340 fee (ie the "contract" to be voided). We are not pleased at all with there service, no matter how we have looked at it. I also feel we have been above understanding to all of there mistakes. I will never recommend there service to anyone.

Business

Response:

June 10, 2013

Review: I hired HughesNet to install satellite internet service in my brand new home. The installer came out and drilled holes in the side of my home and put up a HUGE satellite dish. When he came inside to test it, the internet service never worked properly on any of my computers, one of which was newly purchased in 3/2013. Despite this, the installer told me he had to go and left knowing the service did not work. I called HughesNet customer service and was transferred to "home help assistance" which turned out to be a third party service that told me I had a "redirect virus" and that I needed to pay them $99 to clean it off. I immediately hung up, called HughesNet back and worked with Technical Support for about 45 minutes performing various tests and the internet service still did not work. I finally spoke to [redacted], who we went back and forth and we ended the call with the understanding that an installer would be dispatched who would remove the dish and fix the holes in my house AT NO COST TO ME (case#[redacted]). I received a call today to schedule the installer for Monday, but the installer called this evening and asked if he could come today and I agreed. He removed the radio transmitter and told me he was not removing anything else unless I paid for the service. I called HughesNet customer service and spoke to [redacted]. She put me on hold repeatedly just like [redacted] did last night and finally transferred me to [redacted], an alleged supervisor who wanted me to pay for the dish removal and repair to my home out of pocket and allow them to reimburse me by crediting my credit card. This is absolutely unacceptable, as this company has not done anything it said it would do. Then he transferred me to [redacted], who he said was his supervisor.Desired Settlement: I want HughesNet to have the dish they installed professionally removed and to have a professional contractor patch the holes that were made in my new house at NO COST TO ME. I want them to take responsibility for this repair to ensure my home is properly repaired. I also want the $40 hold that was placed on my [redacted] debit card to be removed.

Business

Response:

June 20, 2013

Review: Hughes Network Systems installed my equipment March,2, 2013. I was told that this service was very fast, " pages will load in a blink of an eye" .I was told the price would be $39.99 a month. I never saw $39.99 a month. I had speed issues and in fact Hughes Net was slower than [redacted] DSL that I had for over ten years .Before the end of March I called their customer service to complain about the speed and lack of bandwidth. I was told the plan I was on had slower download speed and less bandwidth and was not as fast as a higher priced plan which the service rep said he would upgrade me and give me a $20 credit a month. That never happened. I was enrolled in " auto- pay" without my knowledge or consent. I never could get my email setup and finally gave up. When I called to cancel this service I was told there is a $385 charge but since I had all this trouble I was only charged $285. The Hughes Net staff seem to have minimal knowledge of their service and equipment. One of their customer service representatives left a voice message on my answering machine that was extremely hard to understand. The call back number took me 3 tries to decipher.Desired Settlement: I do not think Hughes Net should get another $285 for substandard service. I am willing to pay for my last month of service and of course I will send their equipment back.

Business

Response:

June 27, 2013

Review: This company has been a nightmare from day 1. Because of outright lies by their salespeople, I switched from residentail service to business service because I was promised a feature I needed (port forwarding) that wasn't available in the residential service. As soon as I paid to have it switched over I discovered the functionality didn't exist. After numerous (nearly a dozen) calls they finally acknowledge that the salesperson had given me "inaccurate" information and that the early termination fees for switching from residential to business would be reversed. However, when I got my June invoice I was billed for the early termination fees. When I called the company they said they would only reverse the fees after I switched back to residential service. This is not what I was told - one of many lies.Desired Settlement: I want the $463.05 removed from my bill. I want a zero balance, which is exactly what I owe. I will NOT switch back to residential until I have an invoice with a zero balance. Otherwise, this is will never get fixed. They don't keep their word, they will tell you anything and then claim they never said it. They can't be trusted.

Business

Response:

July 08, 2013

Review: I have been with this company for almost a year now. Hughes Net guarantees high speed broadband internet. However, everyday I have to reset my modem because I either lose service, or the speed is so slow. I have had dial-up service that was faster than this. Also it is very difficult to get through to customer service. They also state that you can check the speed of your internet, but when I go to run the site they recommend does not work.Desired Settlement: I would like to receive an apology from the company, and at least some credits towards my account. The price I pay is not worth the service and I am stuck in a contract.

Business

Response:

July 17, 2013

Review: When I signed up I was told that my agreement could be terminated if I moved to an area where service was unavailable. Now the stories changed.

I began service with Huges net in November of 2012, and was told by the sals rep that I was entering into a 2 year contract that could only be terminated without paying an early termination fee if I moved out of their service area. I recently informed customer service that we were likely moving out of the country and was told that I would have to pay an early termination fee.

We recently moved within the service area, and I requested to have my service transferred and was told they would transfer it free of charge and have yet to hear from a technician although it has been 2 weeks.

I have called customer service several times and each time my call is dropped or cut off. I have wasted so much time online.Desired Settlement: I would like to cancell my service and return the unit without having to pay the early termination fee as promised. We will be moving out of the country in the next few months.

Business

Response:

July 30, 2013