Hughes Network Systems

September 28, 2016

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Mr. [redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest 10th Floor
Washington, DC 20005-3404
 
Re:       [redacted]
 
Complaint ID [redacted]
 
 
Dear Mr. [redacted]:
 
In response to your letter to the Executive Customer Support division of Hughes, It is our understanding that Ms. [redacted] has some concerns regarding her HughesNet service. 
 
Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that Ms. [redacted]’s service was activated on August 5, 2016.
 
At the time Ms. [redacted] ordered her service, she had to agree to the terms and conditions of our subscriber agreement to begin his service with Hughes. Hughes’ subscriber agreement contains specific language advising our customers that we do not guarantee minimum speeds.  “HNS EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED OR OPERATE AT ANY MINIMUM SPEEDS.” When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed. During peak hours, actual upload and download speed will likely be lower than speeds indicated.” You can use [redacted] with our Gen4 service, but be sure to continue to monitor your monthly Data Allowance. It’s important to remember that your home is approximately 22,000 miles away from the HughesNet satellite in space. In order to minimize the delay that comes from having data travel back and forth over such a vast distance, your modem uses advanced acceleration techniques. Hughes’ service is shared bandwidth with a Fair Access Policy. To ensure equal Internet access for all HughesNet subscribers, Hughes maintains a Fair Access Policy (FAP). This policy applies to all HughesNet service plans. Gen 4 customers have two buckets of fixed data allowance per month. One being anytime bytes and the other being bonus bytes which have a fixed amount of data consumption between 2am-8am their local time. Once the bonus bytes consumption has been exceeded, to resume normal browsing speeds it would be necessary to purchase tokens to be released from the Fair Access Policy. Depending on the service plan the fixed amount of data allowance for anytime bytes ranges from 5GB to 20GB per month. Hughes now has plans that include bonus bytes with up to 50GB. Please be advised that Ms. [redacted] currently doesn’t have a call scheduled from advanced tech support because the case was closed due to proper troubleshooting not taking place. Remote diagnostics haven’t identified any issues with the service. Ms. [redacted] is advised to go to our [redacted] site to conduct at least 5 different speed tests throughout the day and call technical support at ###-###-#### to troubleshoot the service and determine if the service is operating as it should. There should be at least 5 tests conducted at different times of the day to account for peak and non-peak times. Also, it is best to conduct the test with the system directly connected to the modem rather than with the use of a router. The two sites approved by Hughes is testmy.net and the performance tests available on [redacted]. If the speeds are lower than they should be we are happy to offer advanced support to troubleshoot the service.
 
 
 
We sincerely regret any inconvenience that Ms. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
Very truly yours,
 
Darron W[redacted]
Executive Customer Support
###-###-####
[redacted]

I was sold an Internet service through HughesNet that is a joke. I told them that my wife and I have a lot of grand kids and they watch movies and play games a lot. My wife and I use our internet for a occasional Netflix, ebooks, email and Internet. I've never dealt with a company that provides a certain amount of data each month and told them I had concerns. They offer data plans (which most people don't understand) that they swear are fast and would easily cover our needs. They have to know that these data plans could not possibly provide you coverage for more than 2 days out of the month and then u have nothing. I ask them several times if this system would handle our needs. They assured me that this would not be a problem with they're data plan. We have had it for 1 month. I had to purchased extra data just a couple of days into the billing cycle. I called today because I am out of data again and have 17 days left in this cycle, they gave me token data because it was literally evaporating on us when we weren't on any device in the house. Then they said someone might be tapping into our data through our computer. We continued to lose data rapidly, then they said it might be the router. I bought a new router still have the same problem. We can not watch Netflix stream movies are back up shows on Direct TV. I ask the represented if I could get a unlimited plan she replied no. I told her that this data would not last more then 2 are 3 days, what will I do then. She said it would not be a problem that I could just buy more data at that time. I was also told that if I would use and down load stuff between 2am - 8am that I would not use as much data. I don't want others to get sucked into this. I feel like the way they sell this is almost a scam.

My mother uses Hughes network. When I came to visit, I asked for her wi-fi password so I could use the internet. She didn't know the password and called Hughes Net, which in turn transferred her to their support branch, Home Tech Support. The customer service agent asked me to look under the router. In the process, I didn't realized the power cord unplugged partially. A few minutes later, I noticed my mom's computer was offline. When I plugged it in, it didn't work immediately. The customer service agent told me my mom would have to pay $99.99 in order to get the router working again. She said if the power is off for more than a few seconds, they needed to do a full reset which would cost the $99.99. I politely said I thought that was not the case, yet she persisted. My mother paid the fee. Before any services were rendered, I tried one more time to connect my mother's computer to the internet, and it worked perfectly. The customer service agent said the password was probably deleted and anyone would have access to her wi-fi. I tried to access the router on my own computer and it asked for a password, which according to the agent indicated that the router was still secure. I asked for a refund, because no services were rendered and I didn't want the password bad enough to have my mom pay the hundred bucks. They said they'd review the case and it would take up to 5 days before they would decided if they were going to refund the money. I spoke with the manager, told him the story and asked if I would get to have any dispute input and he said, "No".
I am not happy. They've ripped off my mom and we have no say in whether they are going to give her back the money.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
They sent out a technician to remove the equipment today.
They only scavaged the electronic parts off of the dish assembly but left the dish and all mounting brackets and frame on the roof.
They did send a box to return the equipment that was inside the house.
They can not leave the dish and all of the framework on the roof of my house.
As stated in my complaint, the dish was installed on my roof in the front of the house and that is not acceptable.
They need to send the technician back out to remove ALL of their equipment that they installed improperly.Regards,[redacted]

Horrible service! Hughes net blames the wireless router as the problem. I bought another as requested by tech staff. Still doesn't work well. Funny that I had Other ISP and not a problem. Will dump these people as soon as contract is over. FYI - there is a reason why the corporate headquarters is located in Monterrey Mexico! Do not use this service!

September 16, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re:       [redacted] Complaint ID...

[redacted]  Dear [redacted]: In response to your letter to the Executive Customer Support division of Hughes, we have contacted [redacted] to resolve the outstanding matter. It is our understanding that [redacted] has some concerns regarding her HughesNet service.   Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that [redacted]’s account was activated on April 26, 2011. While reviewing [redacted]’s account, our records show that [redacted] called and had concerns about why she was charged twice in the amount of $53.70 on August 1, 2014. At the time [redacted] made that initial payment her balance due was $107.40 and the system is designed to use the credit card information to charge the current amount due.   We have explained to [redacted] that dating back to September of 2013, her account has been one month past due and each time she makes a payment it leaves a balance from the prior month. As a courtesy we have credited the last balance of $48.70 leaving her with a $0.00 current balance. We have explained to [redacted] that she can expect to be billed for her September thru October invoice around the 26th of September and that going forward any amount on the current invoice not paid will create this confusion with the bill again. It was also explained to [redacted] that per Hughes’ terms and conditions of the subscriber agreement, Hughes isn’t responsible for overdraft fees from her financial institution. We informed [redacted] of our decision on September 16, 2014. We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration. Very truly yours, Darron *. W[redacted]Executive Customer Support###-###-####[email protected]

July 2, 2014

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[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re:       [redacted]
File # [redacted]
 
Dear [redacted]:
 
In response to your letter to the Executive Customer Care division of Hughes, it is our understanding that **. [redacted] has some concerns regarding his cancellation.
 
Our Executive Customer Care representative reviewed all pertinent database records. 
 
“Hughes maintains a special Fair Access Policy for these subscribers. This policy establishes an equitable balance in Internet access for all HughesNet subscribers. “Hughes assigns a Data Allowance to each service plan that limits the amount of data that may be downloaded or uploaded within a one-month period. Subscribers who exceed this limit will experience a temporary reduction of speed.” We are unable to revise the policy.”
 
Please be advised that when **. [redacted] subscribed to the HughesNet Service, he expressly agreed that he would be subject to an early termination charge in the event he cancelled the service prior to expiration of the service commitment period. Consequently, we believe that we have a contractual right to assess these fees. 
 
After further review, **. [redacted]’s account was cancelled on 06/02/2014 and an early termination fee of $302.69 produced to the account. Hughes created a complimentary dispatch to retrieve the equipment.
 
In light of the issues **. [redacted] experienced with our service; Hughes has waived half of the early termination fee; bringing the amount due to $150.00.    
 
**. [redacted] may contact me at the number below with any additional questions.
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
Very truly yours,
 
  [redacted] Executive Customer Support
[redacted]
executivecustomercare@hughes.

July 18, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re:       [redacted] Complaint ID [redacted] Dear [redacted]...

[redacted]: In response to your letter to the Executive Customer Support division of Hughes, we have contacted **. [redacted] to resolve the outstanding matter.  It is our understanding that **. [redacted] has some concerns regarding her HughesNet service.   Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that **. [redacted]’s account was activated on October 19, 2009.  Per **. [redacted]’s letter, she made a payment in April of $78.70 that wasn’t credited to her account. **. [redacted] has been attempting to send supporting documents in to confirm her missing payment. At this point, **. [redacted] has disputed the charge made to her card in the amount of $78.70 on June 27, 2014 with her financial institution and has been awarded that amount. It hasn’t been reflected on her Hughes’ account that the payment has been reversed but we anticipate a debit to the account once the reversal is received. We have informed **. [redacted] that we will credit the debit should it appear on the account. We informed **. [redacted] of our decision on July 18, 2014. We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration. Very truly yours, [redacted]Executive Customer Support###-###-####[email protected]

February 26, 2015 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re:       [redacted] Complaint ID [redacted] Dear [redacted]...

[redacted]: In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact [redacted] to resolve the outstanding matter.  It is our understanding that [redacted] has some concerns regarding her HughesNet service.   Our Executive Customer Support reviewed all pertinent database records prior to attempting contact with [redacted] and is unable to locate an account. Hughes is wholly committed to clarifying the nature of [redacted]’s concerns and expectations relative to her account. If [redacted] has an account number or phone number that can be used to access her account per her letter, we will be able to contact her and attempt to resolve her complaint.  We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration. Very truly yours, Darron *. W[redacted]Executive Customer Support[redacted][email protected]

[redacted]




Jul 25 (3 days ago)










tome




 Thanks [redacted]. 
They did move the modem and installed it to a more central location in the house. They did also credit my account for the installation. The connection is a little better, but still slow compared to the speed that I'm paying for, so I'll have to contact the technical department, per [redacted] so they can check as to why the speed is so slow.
Sent from my [redacted]

December 22, 2015
 
[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest 10th Floor
Washington, DC 20005-3404
 
Re:       [redacted]
 
Complaint ID [redacted]
 
 
Dear [redacted]:
 
In response to your second rebuttal letter to the Executive Customer Support division of Hughes, it is our understanding that [redacted] has some concerns regarding the HughesNet service installed on his property. 
 
Regarding [redacted]’s latest concern Hughes completely understands his situation but unfortunately doesn’t have the ability to change or modify the installation guidelines at this time. As we have previously stated [redacted]’ situation is a landlord/tenant affair and our current guidelines require tenants to inform our agents that permission is granted for the install if it a leased or rented property. If the tenant provides false or misleading information as it relates to the permission for the installation the landlord will need to pursue resolution with the tenant. This is the best response that we can give regarding [redacted]’ concerns and respectfully request that this complaint be closed. We apologize for any inconvenience.
 
Very truly yours,
 
 
Darron W[redacted]
Executive Customer Support
[redacted]
[email protected]

BE CAREFUL DEALING WITH THIS COMPANY! First of all, when you call to shop their plans, that call will be handled by a third-party vendor. In our case, this vendor lied to us and told us that we would get 60 gigs of data every month with NO CONDITIONS. So, we started a contract. When the service was installed, we quickly realized that they were only allowing us 10 Gigs a month, with 50 gigs to be used ONLY between 2 and 8 am. When we called to complain, we got some person in a far off land who did not care one whit about what we had been told. Further, just getting someone on the phone who can address your problem will be a nightmare - complaint calls have to be "escalated" and despite what you tell them about your availability, your call will be returned when you are not home. Then, if you don't return the call in a short amount of time, they cancel the access for that call and you have to start again! So, having no choice, we decided to bite the bullet and use the service. The next issue began when ALL of our data began disappearing in rapid fashion, sometimes within the first few days of the cycle! We were not streaming video - just Facebook and other textual sites. Calls to Hughes revealed a Byzantine bureaucracy that seemed designed to do nothing more than frustrate the complainant so much that they finally give up. Doggedly we pursued, and then tellingly - they started issuing us tokens for free. That then clued us in to what we believed was going on: Call to complain and they adjust your account, ignore it, and all of your data allotment just....disappears. We would call to complain about SLOW speeds, and it would be fixed...for a few days. The real telling event about what this company is all about came in November, 2015. We left our home for the better part of a week to go away, and we unplugged the modem from the wall. When we got back, we saw that, according to our data meter and according to HughesNet, that we had used about a third of our data in that time..EVEN THOUGH THERE WAS NO POWER TO THE MODEM! The rhetorical gymnastics the CSR engaged in for that phone-call was something to behold. We fed them rope, asked them to explain the usage....they started their song and dance....and then went mute and ended the call when we told them that the whole system was unplugged and offline during that time! Finally, a few weeks ago, fiber cable became available at our home and we got hooked up. Immediately, and joyfully, we called to FIRE HUGHESNET! Yet, that is not the end. Immediately they charged our credit card for the cancellation fee. No problem - it was a small price to pay to see the back of them. However, two weeks later, we got a bill in the mail for that amount! Of course, the bill had all sorts of threatening language attached to it, including threats about our credit rating if we did not pay. We called them, and confirmed that the bill HAD been paid the moment we cancelled. So, we asked them to send us a receipt, or something to show that we had indeed paid the bill in full. This, THEY REFUSED TO DO!! Imagine that: These shysters won't even send a receipt showing a satisfied account. If that does not display their corporate character, nothing will. Finally - if you are still considering these hacks, make note of this number: 1-877-329-1403 This number gets you directly to a human being and no holds. We realize that for some folks, satellite internet is a zero sum game - either that or nothing. However, having had both E[redacted] and HughesNet, I would say that they are just both HORRIBLE companies to deal with honestly. Caveat Emptor!

August 6, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re:       [redacted] Complaint ID 10140122  Dear...

[redacted]: In response to your letter to the Executive Customer Support division of Hughes, we have contacted [redacted] to resolve the outstanding matter. It is our understanding that [redacted] has some concerns regarding his HughesNet service.   Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that [redacted]’s service was activated on March 13, 2014. On July 14, 2014, [redacted]’s account was cancelled.  As a result of cancellation within his contractual agreement, [redacted]’s account was charged an early termination fee in the amount of $370.00.   Regarding [redacted]’s request to cancel without penalty, please be advised that when [redacted] subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled his service within his contractual agreement. Consequently, we believe that we have a contractual right to assess these fees. However, in recognition of [redacted]’s circumstances, Hughes agrees to make an exception regarding our cancelation policy.  In light of the difficulties [redacted] experienced with our service, we have issued a credit of $185.00 to his account representing half of the early termination fee and that amount has been refunded to the card on file. We informed [redacted] of our decision on August 6, 2014. We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.   Very truly yours,  Darron W[redacted]Executive Customer Support[redacted][email protected]

July 8, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re:       [redacted] Complaint ID [redacted]  Dear...

[redacted]: In response to your letter to the Executive Customer Support division of Hughes, we have contacted **. [redacted] to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns regarding his HughesNet service.   Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that **. [redacted]’s service was activated on February 13, 2014.  Regarding **. [redacted]’s request to receive information for the sales source so that he may dispute the charges on his account, we provided the name and number of the dealer however we don’t have the name of the sales agent he spoke to because it was a direct dealer.  In an effort to resolve **. [redacted]’s complaint we have offered a service discount in the amount of $20 off for six months. His current service plan is $59.99 plus a $9.99 modem lease fee. **. [redacted] will receive $20.00 off his bill for six months. At the end of the of the six month service discount, the regular rates will resume. We informed **. [redacted] of our decision on July 8, 2014. We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration. Very truly yours, [redacted]Executive Customer Support###-###-####[email protected]

...


March 17,
2014
[redacted]
Trade Practice Consultant
RevDex.com
1411 K Street Northwest, 10th Floor
Washington
DC 20005-3404
Re: [redacted] and [redacted]
File#
[redacted]
Dear **. [redacted]:
In response to your letter
to the executive customer support division of Hughes, It is our
understanding that the [redacted]’s have some concerns regarding
their HughesNet service.
Please be advised when the
[redacted]’s subscribed to the HughesNet Service, they expressly
agreed that they would be subject to an early termination fee in
the event they cancelled the service prior to expiration of the
service commitment period. Consequently, we believe that we have a
contractual right to assess these fees. However, in the interest
of an amicable resolution, Hughes agrees to make an exception
regarding our cancelation policy.
After further review,
there is a credit on the account for $366.56 which will offset the
early termination fee.
A box
will be shipped for the successful return of the equipment which
needs to be returned within 45 days of the cancellation date to
avoid being charged an unreturned equipment fee.
We
advised **. [redacted] of our decision on 3/17/2014.
We
sincerely regret any inconvenience that the [redacted]’s may have
experienced and are hopeful that our actions will serve as a
demonstration of our good faith. In the event you have any
additional questions or comments, do not hesitate to contact me.
Thank you very much for your consideration.
Very
truly yours,
[redacted]
Executive Customer
Support
###-###-####
[email protected]

July 27, 2014

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[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re: [redacted]
File# [redacted]
 
Dear [redacted]
In response to your letter to the executive customer support division of Hughes, it is our understanding that [redacted] has some concerns regarding her HughesNet service. Please be advised that when [redacted] subscribed to the HughesNet Service; she expressly agreed that she would be subject to an early termination fee in the event she cancelled the service, prior to expiration of the service commitment period. Consequently, we believe that we have a contractual right to assess these fees. However, in the interest of an amicable resolution, Hughes agrees to make an exception regarding our cancelation policy. After further review, there was a credit issued for the early termination fee on 09/27/2013; however the account remained active and future fees were withdrawn from the credit as result of the account still being active. Therefore there is a remaining balance is $344.78.
 
While the account went to our collections department, Hughes does not report information to any credit reporting bureau with respect to our customers’ accounts. 
 
[redacted] may contact me at the number below with any additional questions. We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Ecole F[redacted] Executive Customer Support ###-###-#### [email protected]

Their sales department is awful. They need to be retrained to know what they are talking about. I was not told that the satellite does NOT support online/real time gaming. I was told that I would NOT have to pay any money upfront and I got my first month free. They did NOT tell me they would charge my bank account 55.88 that day because I had to pay the 2nd month in advance. An installation appointment was set up. ThE day of installation I received a phone call 1 hour before the installation deadline ended to say they couldn't install the same day they received the new order. My order was made 3 days before so I had to wait an additional 3 days to get. Installed. The technician shows up and asks where was my router. He told me I had to have a router for that modem. I bought a router. Got installed yesterday 9/10/2016. Today I spent over 3 hours with various people to trouble shoot my connection. I finally talked to a guy that told me that satellite Internet DOES NOT support any online gaming. I also was told that I DID NOT need a router and it was optional because the modum is wireless. So upon talking to the account management dept to cancel the service and get refunded the money they wanted to refund my money 37 days later. I refused to wait that long and after being put on hold for 10 minutes they agreed to refund my money in 7 to 10 working days. Now I am stuck with a router I paid 43 dollars for and can't return . Hughes net lies and leaves out important information just to make a sale. I do not recommend doing business with them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
However, I would like to add that Hughes should make it clear in writing on their website of the slow data speeds that may be experienced after the monthly allowance is exceeded.
Regards,
[redacted]

March 18, 2014
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[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re:       [redacted]
 
File #    [redacted]
 
Dear [redacted]:
 
In response to your letter to the executive customer support division of Hughes, it is our understanding that **. [redacted] has some concerns regarding his HughesNet service and is seeking a refund to his account as a result of prior cancellation request.
 
After further review, **. [redacted]  has been issued a refund of  $68.43 to the credit card on file.
 
We spoke with **. [redacted] on 3/18/2014 and apologized for any issues towards his account.
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
 
Very truly yours,
 
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Hughes Net owes me $85.00 for the Months of Jan. Feb. and March 2014 that was taken from my account after is was closed in October of 2013.  I have attached copies of my bank statement to prove that the money was taken from my account on these three occasions, I had to cancel my account to get it stopped.  I only want what is owed to me and this matter can and will be resolved.
Regards,
[redacted]