Hughes Network Systems

Review: This is the worst internet company that I have dealt with. I was constantly on the phone with them. Service was deplorable. We let them know that we were very dissatisfied and they extended our trail days. They extended 30 more days. We canceled before the time was up. To our shock they took $411 out of our account for early withdrawal fee. I called and they blamed the other department for the mistake. They put the money back into our account the very night. When I canceled I asked them three times if the modem was the only thing to send back. I asked about the dish. They told me the modem was the only thing to send back. The instruction that came with the return box came with only packing modem instructions. Now they have done it to us again. They are taking out $211 for the transmitter on the dish that they did not mention. We never want to do business with them ever.Desired Settlement: We want them to destroy our banking account information. We want in writing that we have met our obligations and we have returned everything and they will not trouble us anymore.

Business

Response:

April 25, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest, 10th FloorWashington DC 20005-3404 Re: [redacted] Complaint ID [redacted] Dear [redacted]: In response to your letter to the Executive Customer Support division of Hughes, we have not contacted **. [redacted] per request to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns regarding his HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that **. [redacted]’s account was activated on December 5, 2013 and initially requested to cancel his service on December 28, 2013. A 30 day trial period extension was granted and the last day to cancel without penalty would’ve been February 4, 2014. **. [redacted] called to cancel his service on January 8, 2014 and the system charged an early termination fee in the amount of $400.00. Due to the account being cancelled within the trial period, there was no contractual agreement and the early termination fee of $400 shouldn’t have applied. **. [redacted]’s account has be credited the disputed amount of $400.00 for the early termination fee. In addition, **. [redacted]’s account was credited for the unreturned equipment fee $214.00. At this point the account is canceled and we have received all leased equipment. **. [redacted] card that was on file has been refunded in the amount of $614.00. We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, [redacted]Executive Customer Support###-###-####[email protected]

Review: I had my internet deactivated from Nov until April 10,2014. My monthly charge runs from the 13th of each month of $59.99. They billed my credit card

for $100.14 on the 13th of this month. I feel this is not a charge I should pay for...It should be $59.99. I am a senior citizen living on $995.00 a month and do not have the finances to pay for things that I should not be paying..

Thankyou Kindly [redacted]Desired Settlement: I would like to be credited for $40.15.

Business

Response:

April 25, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest, 10th FloorWashington DC 20005-3404 Re: [redacted] Complaint ID [redacted] Dear [redacted]: In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact **. [redacted] to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns regarding his HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that **. [redacted]’s account was activated on December 13, 2010. On October 13, 2013 **. [redacted] called to request a suspension of service thru March 15, 2014. On February 25, 2014 **. [redacted] requested to extend the suspension until April 5, 2014. The system automatically reactivated the service as of March 15, 2014 creating the prorated charges which **. [redacted] disputes. Due to the circumstances involving **. [redacted]’s suspension request we have credited the account in the amount of $40.15 as a courtesy. A message was left with our decision on **. [redacted]’s voicemail with our decision. We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, [redacted]Executive Customer Support###-###-####[email protected]

Review: Hughes network sent an incompetent installer to my home to install a wireless internet. The installer did a lousy job, did not have the internet working when he left. That same day my husband and myself called Hughes several times, letting them know it was not working. Finally after hours on the phone with them we told them to pick up their equipment we did not wasn't their services. We were told they would send someone out. No one has been here. Now they expect me to climb the roof remove the equipment and return it, or pay $200.00 to have someone to remove the equipment. I feel we do not owe them a cent, they owe us for the damage they did to our house.Desired Settlement: DesiredSettlementID: No settlement requested - for

For them to pick up their equipment and repair the damage to my home and to stop bothering me.

Business

Response:

April 25, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re: [redacted] Complaint ID [redacted] Dear [redacted]: In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact **. [redacted] to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns regarding her HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that **. [redacted]’s account was activated on December 29, 2013 and requested to cancel her service on January 2, 2014. Due to the account being cancelled within 30 days, there is no contractual agreement and the early termination fee of $400 does not apply. Hughes’ subscriber agreement contains specific language that states customers must return their equipment. “If you cancel within 30 days of activation:No Service Termination Fees will be charged. You must return your HughesNet modem, radio, and power supply within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter).”At this point we have created a complimentary dispatch to deinstall the radio from the dish so that her equipment can be returned. Our records indicate that an order has been created to have a box and prepaid label sent to her. Once **. [redacted] sends her equipment back we will refund the unreturned equipment fee. We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, [redacted]Executive Customer Support###-###-####[email protected]

Consumer

Response:

[To assold, us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no recanceled es received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

[redacted] stated in his response, that someone has been dispatched to remove the radio from my roof, as s a courtesy to me. That is not true. I have requested several times that a responsible service person be sent to my home to remove the radio, as I will not climb up on the roof to remove it. At 62 yrs old, I don't need broken bones from a fall. From the beginning I have received very lousy service, that is why I canceled the service so soon. The customer service reps have no clue. To resolve this all I ask is someone take all of their equipment back without additional charges to me.

Review: We have had problems with Hughes Net since our service started two and a half years ago. It's extremely difficult to get in touch with customer service. Once we get in touch with them they do not seem to understand the problem nor do they solve it. At one point we were told that our service wasn't working due to weather (weather was sunny and clear); so the man then said it could be a mosquito on the satellite dish. Now we are being told there is a limited amount of data allowed on our internet usage. This makes no sense to us, it's not cellular service it's Internet. It's only June 14th and they have cut our internet. We've paid the bill on time so we asked what happened to our internet. We were told we're downloading music and pictures, which we haven't done. But if we had, why would our rate of service change? We aren't using the internee any more than we normally have in the past. But Hughes Net has slowed our signal so now we are being charged by our cellular service exorbitant fees because we don't have access to our own wifi. After being told by Hughes Net roaming fees apply, again, making no sense as we are in our home, with the satellite dish attached to our roof, and they are not a cellular company. The customer service agent provided tokens??? And upgraded our plan for three months without additional fees. Here is our problem: what happened to our service in the first place? Why are they slowing us down when our usage hasn't changed? All we have wanted was to get out of our contract an cancel service, but we can't due to the cancellation fee. Our service contract ends in November, but we are so tired of being scammed we just want our service cancelled.Desired Settlement: We want to cancel our service without any early termination fees and to be able to send them back their equipment without any fees. I don't want my bank to e charged any further by Hughes Net. I just want out of their contract and to cancel service once and for all; no fees or strings attached.

Business

Response:

July 2, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re: [redacted] Complaint ID [redacted] Dear [redacted]: In response to your letter to the Executive Customer Support division of Hughes, It is our understanding that **. [redacted] has some concerns regarding her HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that **. [redacted]’s service was activated on November 21, 2012. On June 16, 2014, **. [redacted]’s account was cancelled. As a result of cancellation within her contractual agreement, **. [redacted]’s account was charged an early termination fee in the amount of $145.00. Regarding **. [redacted]’s request to cancel without penalty, please be advised that when **. [redacted] subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreement. Consequently, we believe that we have a contractual right to assess these fees. However, in recognition of **. [redacted]’s circumstances, Hughes agrees to make an exception regarding our cancelation policy. In light of the difficulties **. [redacted] experienced with our service, we have issued a credit of $145.00 to her account representing the early termination fee. Our records indicate, that the account is canceled, we have received the leased equipment successfully and a refund of $122.49 has been issued to the card on file. We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, [redacted]Executive Customer Support###-###-####[email protected]

Review: I am paying for 10 mbps service and have yet to receive that speed.

On 07/09/14 I called Hughesnet technical support to complain about my internet speed. While on the phone they convinced me to upgrade my service to 10 mbps speed. I made the upgrade and expected the speed to increase. After about an hour my speed went from around 100-400 kbps to 4000-5000 kbps. After about 10 days my speed went from 4000-5000 kbps back to 900-3000 kbps. I called customer support again and they had me do some things on my computer and it went back up to around 4000 kbps. After getting off the phone the speed went back down to 900-1500 kbps. I have yet to receive 10000 kbps that I agreed to and accepted to pay for.Desired Settlement: I would like to have my speed increased to what I am paying for. I do not have other options for internet service where I live.

Business

Response:

August 08, 2014 [redacted] Trade Practice Consultant Revdex.com 1411 K Street Northwest, 10th Floor Washington DC 20005-3404 Re: [redacted] File# [redacted] Dear [redacted] In response to your letter to the Executive Customer Care division of Hughes, it is our understanding that [redacted] has some concerns regarding his HughesNet service. Our Executive Customer Care representative reviewed all pertinent database records. Relative to [redacted]’s concern, at the time [redacted] ordered the service, he had to agree to the terms and conditions of our subscriber agreement to begin his service with Hughes. “Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computer. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours.” After further review, we have created a complimentary dispatch for a technician to arrive on site and check [redacted]’s system components to uncover any underlying issues with his service. A technician will contact [redacted] directly with a convenient time to come to his site. [redacted] needs to take adequate speed test in the morning, afternoon and evening to fully evaluate the parameters at which his service is operating at http://customercare.myhughesnet.com. [redacted] would need to contact me with any additional questions at the number below. [redacted] would need to contact me at the number below to bring closure to his concerns. We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Ecole F[redacted] Executive Customer Support ###-###-#### [email protected]

Review: I ordered [redacted] around July 19, 2014. The very next day I called them to cancel because I realized I would not be able to afford it. No had come out yet to set or install anything up yet. They told me I had to pay for the cancellation. I am disputing this as I cancelled the very next day (within three days). I told them do not deduct any money from my account and they did anyway.Desired Settlement: Refund amount debited from my debit card.

Business

Response:

August 14, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re: [redacted] Complaint ID [redacted] Dear [redacted]: In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact [redacted] to resolve the outstanding matter. It is our understanding that [redacted] has some concerns regarding his canceled Hughes order. Our Executive Customer Support reviewed all pertinent database records prior to attempting contact with [redacted] and is unable to locate an account. Hughes is wholly committed to clarifying the nature of [redacted]’s concerns and expectations relative to his account. If [redacted] has an account number or phone number that can be used to access his canceled order per his letter, we will be able to contact him and attempt to resolve his complaint. We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, Darron *. W[redacted]Executive Customer Support###-###-####[email protected]

Awful company. Awful services. Awful tech support.
I have been a HughesNet Gen4 customer for over two years due to HughesNet being the only possible internet option in my remote area. Connection is terrible more often than not. Customer service -- when you can understand them -- always insinuate that the problem must be me and not their wonderful company. Many wasted calls to try to resolve slow speeds, zero resolutions. I have multiple speedtest.net results that show Hughes to be rated F- for speed, but when I call Hughes support and use their "special" troubleshooting tools, everything checks out just peachy. Very convenient way to tell the customer it's their fault and to take zero responsibility for the terrible service.
HughesNet also uses an archaic 24-hr data cap model that penalizes your connection speed if you overrun, but of course you can always pay more to get the cap lifted. Occasionally, you might get to stream a youtube video at the lowest resolution, but it will probably be choppy. HughesNet also charges a premium rate -- currently over $60/month. I would drop these guys immediately if I could, but I need internet for work and have had to suffer terrible service and terrible support for over two years now. As much as I hate moving, I am looking forward to it just so I can dump this awful company.
Without a doubt, HughesNet is the worst company I have ever dealt with. If A** dial-up was still available, I think it would be more advanced and more pleasurable to use than Hughes. Avoid HughesNet at all costs -- because they cost a premium price, their service levels suck and they will treat you like garbage as soon as you sign your two-year minimum contract.

This is the worst Internet service I have ever had. Nothing but issues since I signed up. Service doesn't work half the time. I've spent countless hours on the phone with this company troubleshooting their system. I was promised that my bill would be $60 per month only to find out that it's actually $90. The only reason I'm still a customer is because I have no other options in my area. I was told today by a customer service supervisor that he would gladly transfer my call to close my account. He'd rather lose my business than apply a $30 credit to my account.

We recently moved into a rural area where there were only two Internet providers. We chose to go with Hughesnet, because they guaranteed us the better service. As the man said on the phone "have you seen our commercials, we offer service just about anywhere!" After deciding to do a 2 year contract with them because they were the best option, after only a few days of having them our Internet wouldn't work. I called and they assured me it would be fine. We couldn't play movies, browse on our phones or watch On Demand with our Direct TV services we also pay for. After what I thought was the end to our Internet problems, it continued! I called them again and the lady was very rude! She never offered trouble shooting over the phone nor did she offer for someone to come look. I threatened to turn our services off and go with someone else. When we initially talked to the sales associate over the phone to get services the man guaranteed me that we wouldn't be stuck with a service that wouldn't work in our area. After a week or two it started acting up again! I called to complain and he informs me that we pay around $74 dollars a month for only 10 gb of fast internet, that they never told me during the first call when we decided to get services from them! After the 10 gb is used up (which goes super fast, after only watching a handful of shows) the Internet turns into a slower Internet which allows us to basically not be able to do anything with our Internet that we pay, what I think is an extreme amount for JUST INTERNET! I've read tons of reviews about Hughesnet after having these problems! Seems like we are not the only ones they lied to about guaranteeing fast and reliable services. Even before we exceed our 10gbs our service is so slow! I don't pay over $70 a month to have a service that we cannot use. I am in the Military and work full time and my wife works. We need our Internet for everyday things for work and we can't rely on Hughesnet for none of that! I would like something done about this! Not only because we are upset that we so much for something that doesn't work but because they lied to us about the service.

HughesNet is the worst experience I've ever had with a company. Their prices are bad. Their customer service is rude. They have limited data on their internet and they have zero explanation for usage, you just have to take their word for it.
When there is still data available, it's slow and skips. In addition to these issues they do not have any technicians. If you need service they send someone to your home, but could not tell you how much the service will cost. You can't get a quote on price until they are at your house already.
I would never recommend this service to anyone I knew.

Hughes net is the worst internet option out there. Their service is capped to only allow you to download 10 g a month?! Who in this day and age only uses that? It then raises your monthly bill, slows your internet speed to 1kb a minute or less, and becomes unusable. All of which they failed to explain to my untethered savvy 70 yr old father. So they locked him into a two yr contract at 39 bucks a month yet charged him $64 every month. When I called after the long wait of two yrs and having checking email take literally 4 to 5 hrs, they refused to do it more than two weeks in advance and transferred me to 3 different agents who tried to get me to keep the service, regardless of me stating repeatedly, "there is NOTHING you can do or say up to and including giving us free service that would make me keep this horrid service!" So once I finally got it through to them that we were disconnecting, they continued to bill us for two more months on auto bill on the credit card even though that had strict instruction that they no longer had permission to bill the credit card and to send a paper bill. They finally refunded the payment, however, the balance it left on my usual no balance credit card accrued interest which is just unexceptable. Then to add insult to the situation they send a box for their equipment. Which would be fine except they expect a 70 yr old man who uses a walker to walk to get up on the roof to get their radio thingamajig off the satellite they installed and put giant holes in our yr old new roof?!? They included a note that it's dangerous and we should pay someone o come do it????!!! This company is a joke! Their customer service is TERRIBLE, outsourced to india, unhelpful, and pointless to call. I called multiple times to complain to no result. The only reason we ended up with the service is because directv recommended them because out area doesn't receive att. There is no way anyone could use that service in conjunction with directv on demand or watch directv on you tablets or phone because it never loads and if it does days later it stalls, skips, or buffers the whole time. Directv should be ashamed of themselves for even supporting such a company which IS an umbrella company of theirs. I'm disgusted with both companies. I highly suggest anyone thinking of switching to either service DONT DO IT! You will regret it the whole two years. Honestly, I'm thinking of taking them to court because the service they provided was unusable! Sad. It takes a lot for me to write w review and here e are so that alone speaks volumes. On to my review of directv!

I live in a rural area with little choice for internet. I was referred to Hughes Net by my neighbor, who said the service wasn't the greatest but we, at that time, had no choice. I've been a customer of theirs since Dec. of 2014. I'm paying $109.87/month for the absolute WORST crappy wifi ever!!! Their customer service is no better. Their answer every time I call or chat with them is that we're using our allotted Gb and we're running out of data after the first few days of the month. I find it ironic that's happening considering for a week there was no one at my house and yet we still ran out of data!!! They refuse to do anything to help out, except give you additional tokens, whatever that means. They have told me that at this point, I will have to pay $245 to cancel my service with them because I have a verbal contract with them. This company charges exorbitant amounts of money and provides a crappy service at best. Stay away from them!!!!!

Review: When contacting the sales rep about hughesnet, I was told that I would have a six month contract, which, in fact never existed in the first place, and I was never told that there would be a daily data allowance on for my plan. they then told me how fast there internet is compared to others, which was also a lie. they also signed me up for automatic payments from my credit card, which I never gave permission to. every time I have contacted them, the representative on the other line has been rude and very unhelpful, they just keep transferring me from one person to the next, often getting cut off.Desired Settlement: all I want is to cancel my contract with them without having to pay the rediculous fee of 400 dollars, I am willing to settle for something a little more reasonable. and I would like them to stop charging my account without my permission

Business

Response:

March 18, 2013

Review: I started with Hughes net about 1 year ago. They presented high speed internet and I was going to use this for school and to watch home work videos as well as netflix. The satellite was installed inches a way from my wood stove pipe and the holes to screw down the satellite have caused damage to my ceiling. Drywall is coming down off my ceiling. The satellite is coal black from smoke from my stove pipe. The damage to my house is not the only concern I have. The other concern is that the internet is very very slow. I cannot use this product for what I intended. I cannot watch video presentations or set-up netflix. Along with the extremely slow, almost malfunctioning internet, the internet has caused my Macbook pro to act as if it has a bug. It is making my mac run slow and to get into my online class, I must delete all cookies prior to it allowing me to sign on. This is not my computer as it does not make me do this at WIFI spots. This company is selling me a product that does not work. After numerous calls to the company, actually being put on hold for 45 minutes after asking to talk to a manager, I contacted Revdex.com about 6 months ago. A few days after doing this a Hughes net representative had contacted me and asked me about my ceiling. I told her that my ceiling was caving in. She responded that she would have a representative come take pictures of the roof, move the satellite, and that she would contact me back with arrangements. Arrangements were never made and the next day, while I was at work, a hughes net representative came over unannounced and only took pictures. I never heard from her again. It is really difficult to call the company as I am very busy and it takes a minimum of 1 hour of being transfered here and there until finally you hang up unassisted.

When I bought hughes net, they sold me a wireless router and modem. The modem is from a different company as the router. About 3 months ago my WIFI no longer worked. I called Hughes net and they told me that the modem was not their product and to call that company. They said they were unable to help me. I then proceeded to call the other company and after about an hour it still was not working. I no longer use this modem and router that I bought about a year ago from Hughes net because it does not work. I have to connect my computer t cables.Desired Settlement: I wish to break the contract without the early out fee. The product does not work as they advertise and I have been disputing with them ever since I have had the product. I just want out. I do not want their service anymore.

Business

Response:

April 18, 2013

Review: I spoke to a sales person approximately March 11, 2013 to get information on satellite internet service. I fully disclosed to him that I work from home and that my system has Cisco/VPN. He said that I may have system slow down issues because of this but I could try the system to see if it would work. It ended up being horribly slow. Within the first 30 days I called and upgraded to the Power Max to try and get more speed as I really did not want to cancel. This was now a cost of $99 per month. The Power Max was just as slow as the prior package. I essentially stopped using the service and used my air card on my computer which was faster. I called Hughes Net with hopes I could cancel and was told I would have to pay $400+ to cancel due to a contract. I feel that the sales person completely mis represented the sale. I don't believe he informed me that if I cancelled I would have to pay a large fee. He led me to believe that if it did not work to my satisfaction I could cancel. I attempted to try to stay with Hughes Net, I even upgraded the package but it still did not work. I was under the impression that I had another 30 days from when upgraded to he Power Max package but was told I only had 30 days period. I feel this is unfair as I tried to make it work. I have not even had the service 60 days.Desired Settlement: I would like this service cancelled with no early termination fee.

Business

Response:

May 10, 2013

Review: For the last 3 months I can no get online after rebooting the system and they wanted to tell me it was my computer, then my rotor, after bring my new computer in for repair being charged 89.00 and finding out there was nothing wrong. I am plugged right into there motum and still can`t conecct. This week they finally sent repair first box was used didn`t work, day 2 box 2 would not download from there site service was here 2 hours calling them and they kept telling him wasn`t on the end. Day 3 box number 3 he got to work wasn`t on last night after there service was here tonight I am home go online and can`t connect call them to open new service record they won`t do it tell them same problem as the last 3 months they still tell me no so I call service tec that was at my house at his home he runs test tells me when he left here yesterday I had 173 which would connect with no problem now tonight its 141 after he ran the test from his home an tells me to call them back to open another service order so I do an now there telling me I have to pay to have there service tec come out for the 4th. time because they can`t get it fixed it is not my fault that I can`t use my internet that I pay monthly insurance on in case there is a problem an don`t feel after 3 months of dealing with this I should have to pay to have this fixed

Business

Response:

May 16, 2013

Review: We contracted with Hughesnet for services in July, 2013. We had service problems almost immediately and cancelled the service in August, 2013. The management agreed to cancel the contract and refund to our credit card. When they didn't do so, we filed a dispute with the credit card company. They finally refunded the money in Sept, 2013. Now in Oct, 2013 they have again billed our credit card for services. We no longer have an account with Hughesnet and do not authorize them to charge our credit card. We will contact the credit card company again but want these fraudulent charges to stop.Desired Settlement: Stop fraudulent charges to my credit card.

Business

Response:

December 2, 2013

Dear **. [redacted]:

In response to your letter to the Executive Customer Support division of Hughes, we have contacted **. [redacted] to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns about his account and seeking a refund for equipment charges.

Our Executive Customer Support reviewed all pertinent database records prior to establishing contact with **. [redacted]. After further review, **. [redacted] has returned his equipment; therefore, we have issued a refund of $105.60 and $316.80 to the credit card on file; bringing the total refund to $422.40.

We encourage **. [redacted] to drop the dispute with his financial institution.

We notified **. [redacted] of our decision on 12/02/2013.

We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration.

Very truly yours,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Since this complaint was made they continued taking money from my account. When they received this complaint, they immediately called me and credited the money back. I credit the Revdex.com for making this possible, thank you. As long as they do not attempt to take more money next month, I consider this matter resolved.

Regards,

Review: On November 12, 2013 Hughes Net debited $221 from my checking account unauthorized for a radio transmitter. The radio transmitter has since been returned to Hughes Net but the unauthorized debit from my checking account caused my account to go into the negative causing my bank to charge me an overdraft fee of $72. I was told the $72 fee would be refunded to me when I faxed Hughesnet a copy of my bank statement proving the $72 overdraft fee. I have faxed Hughesnet a copy of my bank statement three times with a verification report verifying that the bank statement was received. I have contacted Hughes Net numerous times concerning this refund and each time they refuse. I have spoken with [redacted] in the Billing Department on November 25, 2013. He can be reached at ###-###-####. My account number with Hughes Net is [redacted].Desired Settlement: Refund the $72 fee to my checking account that I was told would be refunded when Hughes Net received a copy of bank statement verifying the fee taken out of my checking account.

Business

Response:

December 5, 2013

**. [redacted]

Trade Practice Consultant

Revdex.com

1411 K Street Northwest 10th Floor

Washington, DC 20005-3404

Re: [redacted]

Complaint ID [redacted]

Dear **. [redacted]:

In response to your letter to the Executive Customer Support division of Hughes, we have contacted **. [redacted] to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns regarding his HughesNet service.

Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that **. [redacted]’s account was activated on August 8, 2013 and requested to cancel his service on August 9, 2013.

Due to the account being cancelled within 30 days, there is no contractual agreement and the early termination fee of $400 does not apply. Regarding **. [redacted]’s request to be reimbursed for overdraft fees, please be advised that Hughes’

subscriber contains specific language that states Hughes is not responsible for overdraft fees. “You agree that all charges are considered valid unless disputed in writing within fifteen (15) days after the date you receive your credit or charge card bill. You agree that Hughes will not be responsible for any expenses that you may incur resulting from overdrawing your bank account or exceeding your credit limit as a result of an automatic charge made under this Agreement.” Hughes

agrees to make a one-time exception to our policy concerning not reimbursing overdraft fees. We have issued a credit in the amount of $36.00 to his account for one overdraft fee and we have refunded that amount to the card on file.

We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration.

Very truly yours,

Executive Customer Support

###-###-####

[email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: From day one of installation we had no good internet poor connection or no connection we have called numerous times and your technical support seems to have slim to none knowledge of how to fix the issue they have even charged us $59.99 for service fee to fix the issue and we were told that we would get refunded if if didn't work and it still didn't fix the issue or got a refund.we were also under the impression that there was no service charge for the first month. Your tech support always tried to convince us that the issue was due to maintenance of the system but this was every night! They finally blamed it on the fact that we use all of our data but I just can't figure how if we nearly had any service.this is ridiculous your service is despicable any should I stay and pay for a service that I am not even being provided with.I.am very displeased with it all I wish to close this account not at my expense since the issue is with your customer service and your intent service.And I promise them over the phone for one year contract, but their customer service saying promise for 2 years, and the call was recorded when I promise for one year, and as we agreed I will have internet fast it's a headache.I please you to help us out. Thank you[redacted]

Product_Or_Service: satellite internet service

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Just to cancel the contract and the service without fees.

Business

Response:

May 7, 2014 **. [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest, 10th FloorWashington DC 20005-3404 Re: [redacted] Complaint ID [redacted] Dear **. [redacted]: In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact **. [redacted] to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns regarding his HughesNet service. Our Executive Customer Support representative reviewed all pertinent database records. Our records indicate that **. [redacted]’s account was activated on April 6, 2014 and requested to cancel his service on April 24, 2014. Due to the account being cancelled within 30 days, there is no contractual agreement and the early termination fee of $400 does not apply. **. [redacted]’s account has be credited the disputed amount of $50.89 and that amount has been refunded to the card on file. A message was left with our decision on May 7, 2014. We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. At this point, we would respectfully request that our response to this complaint be accepted as closure to the case. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, [redacted]Executive Customer Support###-###-####[email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] Thanks To Revdex.com, you done well

Review: see Attached document

[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

see Attached document

Business

Response:

March 6, 2013