text1;"> [redacted] was moved by United Van Lines Although we are Agents for [redacted] ***, it is [redacted] responsibility to resolve cargo damage claims under the terms and conditions of their bill of lading As Agents, we have do not control the manner in which they handle these matters We have inquired on the history with the adjuster and was provided with the following information: [redacted] filed a claim for the referenced chair in the amount of $as the replacement costThe inspector verified the cost of the chair with the manufacturer to be $and an additional $for the shipping and tax The total amount offered to her was $for the replacement, tax and confirmed shipping cost of the item Generally, shipping is not inclusive in claim settlements for replacement items until the customer actually orders the replacement item and provides proof of purchase with the shipping costFrom time to time, exceptions are madeIn this case an exception was made as a good customer relations gesture for the confirmed tax and shipping cost provided by the inspection company [redacted] disputed the original settlement offer of $for this itemThe adjuster has offered to work with the customer to resolve her issue The customer was asked to provide a written estimate for the amount she is now claiming for the shipping cost since the requested amount exceeds what the inspection company was able to verify with the chair’s manufacturerThe customer did not provided the written estimate for that cost as requestedShe was offered a second option, to order her replacement and submit a copy of the invoice with the shipping cost included To date, neither an estimate nor a purchase invoice has been provided to substantiate the additional amount the customer has requested [redacted] will need to work directly with the adjuster at [redacted] to settle her claim dispute as Hughes Relocation is not involved in this claim settlement
Good morning! Please find the requested documents attached regarding [redacted] [redacted] contracted his move with [redacted] since the was an interstate relocationAll further matters should be addressed with [redacted] directly [redacted] 's claim matters are being addressed by [redacted] Claims Department and they will handle the claim through resolutionThe point of contact is [redacted] Her email address is [redacted] @ [redacted] .com She can be reached at ###-###-####Thank you
I highly recommend Hughes Relocation Service - from Brian Hughes who came to my house to discuss moving/pricing, to Joy Tovas who held my hand from beginning to end, to Denise C [redacted] who made sure my anxiety and stress didn't get too bad to the movers - we had three guys Friday-Mike, Trey and Kevin (almost positive on names) and Saturday we had Mike, Mike's brother and Veronica These guys were amazing - not one item damaged, wrapped everything, really nice guys - talkative and engagingand wow did they hustle - definitely a great experience!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have attached an email that shows the shipping cost from the chair company and then it also shows that I forwarded the email to [redacted] So it is not true that I didn't provide an estimateIt is attached Regards, [redacted]
Worst moving company ever!!! Many boxes of mine were lost! Can you imagine? I clearly marked every box and tub! I even had an end table missing!!! How can that happen?!
The workers who loaded and unloaded were very nice - BUT what good does that do?
It's been months already - and they found Nothing!
Communication with the company and claims service is terrible!!
Horrible, careless service!!!
And I paid the extra money for full insurance!!!!!
Good morning!
Please find the requested documents attached regarding [redacted] contracted his move with [redacted] since the was an interstate relocation. All further matters should be addressed with [redacted] directly.
[redacted]'s claim matters are being addressed by [redacted] Claims Department and they will handle the claim through resolution. The point of contact is [redacted]. Her email address is [redacted]@[redacted].com . She can be reached at ###-###-####.
Thank you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I have attached an email that shows the shipping cost from the chair company and then it also shows that I forwarded the email to [redacted]. So it is not true that I didn't provide an estimate. It is attached.
Regards,
[redacted]
I highly recommend Hughes Relocation Service - from Brian Hughes who came to my house to discuss moving/pricing, to Joy Tovas who held my hand from beginning to end, to Denise C[redacted] who made sure my anxiety and stress didn't get too bad to the movers - we had three guys Friday-Mike, Trey and Kevin (almost positive on names) and Saturday we had Mike, Mike's brother and Veronica. These guys were amazing - not one item damaged, wrapped everything, really nice guys - talkative and engaging. and wow did they hustle - definitely a great experience!
text1;">[redacted] was moved by United Van
Lines. Although we are Agents for [redacted], it is [redacted] responsibility to resolve cargo damage claims under the terms and
conditions of their bill of lading. As Agents, we have do not control the
manner in which they handle these matters. We have inquired on the
history with the adjuster and was provided with the following information:
[redacted] filed a
claim for the referenced chair in the amount of $120 as
the replacement cost. The inspector verified the cost of the chair with the manufacturer to
be $120 and an additional $60 for the shipping and tax. The total amount offered to her was $180 for the
replacement, tax and confirmed shipping cost of the item.
Generally, shipping is not
inclusive in claim settlements for replacement items until the customer
actually orders the replacement item and provides proof of purchase with the
shipping cost. From time to time, exceptions are made. In this case an
exception was made as a good customer relations gesture for the confirmed tax
and shipping cost provided by the inspection company.
[redacted] disputed the
original settlement offer of $180 for this item. The adjuster has offered to
work with the customer to resolve her issue. The customer was asked to provide
a written estimate for the amount she is now claiming for the shipping cost
since the requested amount exceeds what the inspection company was able to
verify with
the chair’s manufacturer. The customer did not provided the written estimate
for that cost as requested. She was offered a second option, to order her
replacement and submit a copy of the invoice with the shipping cost included.
To date, neither an estimate nor a purchase invoice has been provided to
substantiate the additional amount the customer has requested.
[redacted] will need to work
directly with the adjuster at [redacted] to settle her claim dispute as
Hughes Relocation is not involved in this claim settlement.
text1;"> [redacted] was moved by United Van Lines Although we are Agents for [redacted] ***, it is [redacted] responsibility to resolve cargo damage claims under the terms and conditions of their bill of lading As Agents, we have do not control the manner in which they handle these matters We have inquired on the history with the adjuster and was provided with the following information: [redacted] filed a claim for the referenced chair in the amount of $as the replacement costThe inspector verified the cost of the chair with the manufacturer to be $and an additional $for the shipping and tax The total amount offered to her was $for the replacement, tax and confirmed shipping cost of the item Generally, shipping is not inclusive in claim settlements for replacement items until the customer actually orders the replacement item and provides proof of purchase with the shipping costFrom time to time, exceptions are madeIn this case an exception was made as a good customer relations gesture for the confirmed tax and shipping cost provided by the inspection company [redacted] disputed the original settlement offer of $for this itemThe adjuster has offered to work with the customer to resolve her issue The customer was asked to provide a written estimate for the amount she is now claiming for the shipping cost since the requested amount exceeds what the inspection company was able to verify with the chair’s manufacturerThe customer did not provided the written estimate for that cost as requestedShe was offered a second option, to order her replacement and submit a copy of the invoice with the shipping cost included To date, neither an estimate nor a purchase invoice has been provided to substantiate the additional amount the customer has requested [redacted] will need to work directly with the adjuster at [redacted] to settle her claim dispute as Hughes Relocation is not involved in this claim settlement
Good morning! Please find the requested documents attached regarding [redacted] [redacted] contracted his move with [redacted] since the was an interstate relocationAll further matters should be addressed with [redacted] directly [redacted] 's claim matters are being addressed by [redacted] Claims Department and they will handle the claim through resolutionThe point of contact is [redacted] Her email address is [redacted] @ [redacted] .com She can be reached at ###-###-####Thank you
I highly recommend Hughes Relocation Service - from Brian Hughes who came to my house to discuss moving/pricing, to Joy Tovas who held my hand from beginning to end, to Denise C [redacted] who made sure my anxiety and stress didn't get too bad to the movers - we had three guys Friday-Mike, Trey and Kevin (almost positive on names) and Saturday we had Mike, Mike's brother and Veronica These guys were amazing - not one item damaged, wrapped everything, really nice guys - talkative and engagingand wow did they hustle - definitely a great experience!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have attached an email that shows the shipping cost from the chair company and then it also shows that I forwarded the email to [redacted] So it is not true that I didn't provide an estimateIt is attached Regards, [redacted]
Worst moving company ever!!! Many boxes of mine were lost! Can you imagine? I clearly marked every box and tub! I even had an end table missing!!! How can that happen?!
The workers who loaded and unloaded were very nice - BUT what good does that do?
It's been months already - and they found Nothing!
Communication with the company and claims service is terrible!!
Horrible, careless service!!!
And I paid the extra money for full insurance!!!!!
Good morning!
Please find the requested documents attached regarding [redacted] contracted his move with [redacted] since the was an interstate relocation. All further matters should be addressed with [redacted] directly.
[redacted]'s claim matters are being addressed by [redacted] Claims Department and they will handle the claim through resolution. The point of contact is [redacted]. Her email address is [redacted]@[redacted].com . She can be reached at ###-###-####.
Thank you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I have attached an email that shows the shipping cost from the chair company and then it also shows that I forwarded the email to [redacted]. So it is not true that I didn't provide an estimate. It is attached.
Regards,
[redacted]
I highly recommend Hughes Relocation Service - from Brian Hughes who came to my house to discuss moving/pricing, to Joy Tovas who held my hand from beginning to end, to Denise C[redacted] who made sure my anxiety and stress didn't get too bad to the movers - we had three guys Friday-Mike, Trey and Kevin (almost positive on names) and Saturday we had Mike, Mike's brother and Veronica. These guys were amazing - not one item damaged, wrapped everything, really nice guys - talkative and engaging. and wow did they hustle - definitely a great experience!
text1;">[redacted] was moved by United Van
Lines. Although we are Agents for [redacted], it is [redacted] responsibility to resolve cargo damage claims under the terms and
conditions of their bill of lading. As Agents, we have do not control the
manner in which they handle these matters. We have inquired on the
history with the adjuster and was provided with the following information:
[redacted] filed a
claim for the referenced chair in the amount of $120 as
the replacement cost. The inspector verified the cost of the chair with the manufacturer to
be $120 and an additional $60 for the shipping and tax. The total amount offered to her was $180 for the
replacement, tax and confirmed shipping cost of the item.
Generally, shipping is not
inclusive in claim settlements for replacement items until the customer
actually orders the replacement item and provides proof of purchase with the
shipping cost. From time to time, exceptions are made. In this case an
exception was made as a good customer relations gesture for the confirmed tax
and shipping cost provided by the inspection company.
[redacted] disputed the
original settlement offer of $180 for this item. The adjuster has offered to
work with the customer to resolve her issue. The customer was asked to provide
a written estimate for the amount she is now claiming for the shipping cost
since the requested amount exceeds what the inspection company was able to
verify with
the chair’s manufacturer. The customer did not provided the written estimate
for that cost as requested. She was offered a second option, to order her
replacement and submit a copy of the invoice with the shipping cost included.
To date, neither an estimate nor a purchase invoice has been provided to
substantiate the additional amount the customer has requested.
[redacted] will need to work
directly with the adjuster at [redacted] to settle her claim dispute as
Hughes Relocation is not involved in this claim settlement.