Hughes Riggs Century 21

[redacted] Response:By FHA requirement, the appraisal report becomes attached to the property with an assigned case number for a period of daysThe new Buyer was required and paid an assignment fee for the appraisal to their LenderThe Buyer’s home inspection was not relied on by the second BuyerAs required, it was given to the second Buyer for informational purposes onlyThe second Buyer paid for and relied on their own independent home inspection and Wood Destroying Insect reportsThe Contract of Sale between the Buyer and Seller did not provide that the first Buyer would be entitled to reimbursement for any out of pocket expenses in the event that they exercise their option to cancel the ContractThe Seller signed a Release for the return of the Buyer’s Good Faith Deposit of $2,on August 5, The first Buyer signed the Release on September 26, However, they made a change regarding Release of Liability, which has yet to be approved by the SellerUntil such time, the Deposit shall remain in escrow, pursuant to the terms of the ContractShould you have any questions or need further information, please do not hesitate to contact the Broker of Record, Dale Riggs, at [redacted]

Complaint: [redacted]
I am rejecting this response because:
Whether or not the buyer used the reports is irrelevant: the reports were not prepared for you nor were they your property to distribute at your leisure. I've consulted several other professionals in the field and the consensus is the same: it's poor business to distribute material that isn't yours to do so. I spoke with my inspector and he confirmed that he did not give you permission to redistribute his reports. But perhaps I'm wrong and these unethical practices are simply the way you do business. I still expect repayment for the reports that your agent incorrectly gave to the current buyer.And a follow-up question: did your agent correct the seller's disclosure for the current buyer and notify them of the burst pipe and flooded first floor? 
Regards,
[redacted]

[redacted]Response:By FHA requirement, the appraisal report becomes attached to the property with an assigned case number for a period of 120 days. The new Buyer was required and paid an assignment fee for the appraisal to their Lender. The Buyer’s home inspection was not relied on by the second...

Buyer. As required, it was given to the second Buyer for informational purposes only. The second Buyer paid for and relied on their own independent home inspection and Wood Destroying Insect reports. The Contract of Sale between the Buyer and Seller did not provide that the first Buyer would be entitled to reimbursement for any out of pocket expenses in the event that they exercise their option to cancel the Contract. The Seller signed a Release for the return of the Buyer’s Good Faith Deposit of $2,000.00 on August 5, 2015. The first Buyer signed the Release on September 26, 2015. However, they made a change regarding Release of Liability, which has yet to be approved by the Seller. Until such time, the Deposit shall remain in escrow, pursuant to the terms of the Contract. Should you have any questions or need further information, please do not hesitate to contact the Broker of Record, Dale Riggs, at [redacted]