I am responding to the complaint you receivedI would like to express my side of the storyI called the customer the day of the party at 4:p.mto confirm the number of guestsShe confirmed the amount of which is what I had down with her $depositI also had another party booked for people at 7:p.m which I had set next to her party of Both were set up in my dinner areaI am a very small establishment and need as much advance notice as possible to accommodate large parties of or morePrices on my dinner menu range between $12.95- $Non-alcoholic beverages $and the alcoholic drinks range $5-$Her party slowly arrives and ended up with a total of guest they were by p.malong with my other reservation whom no longer had a tableI quickly accommodated her guests as they were arriving at different time from the reservation time of 6:I had to give away my other reservations table to accommodate her partyMy other guests were also arrivingI was forced to inconvenience my reservation of because I was given the wrong number of guestPatrons daughter seemed upset so I expressed my concern at the end of the party with herI had already compensated her daughter and husband their meal because they were full from bread and saladThe next day she came in early pounding on the door, irate and complainingI offered her dinner on the house the following FridayThey arrived, what also came I the mail was your letterSo I decided not to buy them dinner since she failed to mention to me that she submitted a complaintI had already compensated her the night of the partyI feel that we as a business did the best we can do to accommodate her overbooked partyAll of our meals are portioned controlled and we have never had an issue before with the amount that has been on a plateI don't feel this should affect my Revdex.com Rating.OwnerDeborah Finley
I am rejecting this response because:I had reserved for 11-and showed up one extra ticket of family of three, The owner acted frausterated the whole time, getting my daughters Order wrong x then when she got the order it was thrown together and looked a mess on their plate , first one to order and last ones to get there order and eatWe payed for a flaymoun stk and loaded mash potatoes stk was very small and potatoes were good but it cost extra to put bacon bits onI plate and drinks cost us My opinion she needs to stay behind the small bar,and have 1-waitress on every night,She can't handle the tables she has in whole restaurant, She is up in age and can't handle itPlus she ave me the placemat menu to look atTime of reservingI will not eat or drink there again
I am responding to the complaint you received. I would like to express my side of the story. I called the customer the day of the party at 4:30 p.m. to confirm the number of guests. She confirmed the amount of 9 which is what I had down with her $25 deposit. I also had another party booked for 8...
people at 7:00 p.m which I had set next to her party of 9. Both were set up in my dinner area. I am a very small establishment and need as much advance notice as possible to accommodate large parties of 8 or more. Prices on my dinner menu range between $12.95- $29.95. Non-alcoholic beverages $3 and the alcoholic drinks range $5-$11. Her party slowly arrives and ended up with a total of 18 guest they were by 7 p.m. along with my other reservation whom no longer had a table. I quickly accommodated her guests as they were arriving at different time from the reservation time of 6:30. I had to give away my other reservations table to accommodate her party. My other guests were also arriving. I was forced to inconvenience my reservation of 8 because I was given the wrong number of guest. Patrons daughter seemed upset so I expressed my concern at the end of the party with her. I had already compensated her daughter and husband their meal because they were full from bread and salad. The next day she came in early pounding on the door, irate and complaining. I offered her dinner on the house the following Friday. They arrived, what also came I the mail was your letter. So I decided not to buy them dinner since she failed to mention to me that she submitted a complaint. I had already compensated her the night of the party. I feel that we as a business did the best we can do to accommodate her overbooked party. All of our meals are portioned controlled and we have never had an issue before with the amount that has been on a plate. I don't feel this should affect my Revdex.com Rating.OwnerDeborah Finley
I am responding to the complaint you receivedI would like to express my side of the storyI called the customer the day of the party at 4:p.mto confirm the number of guestsShe confirmed the amount of which is what I had down with her $depositI also had another party booked for people at 7:p.m which I had set next to her party of Both were set up in my dinner areaI am a very small establishment and need as much advance notice as possible to accommodate large parties of or morePrices on my dinner menu range between $12.95- $Non-alcoholic beverages $and the alcoholic drinks range $5-$Her party slowly arrives and ended up with a total of guest they were by p.malong with my other reservation whom no longer had a tableI quickly accommodated her guests as they were arriving at different time from the reservation time of 6:I had to give away my other reservations table to accommodate her partyMy other guests were also arrivingI was forced to inconvenience my reservation of because I was given the wrong number of guestPatrons daughter seemed upset so I expressed my concern at the end of the party with herI had already compensated her daughter and husband their meal because they were full from bread and saladThe next day she came in early pounding on the door, irate and complainingI offered her dinner on the house the following FridayThey arrived, what also came I the mail was your letterSo I decided not to buy them dinner since she failed to mention to me that she submitted a complaintI had already compensated her the night of the partyI feel that we as a business did the best we can do to accommodate her overbooked partyAll of our meals are portioned controlled and we have never had an issue before with the amount that has been on a plateI don't feel this should affect my Revdex.com Rating.OwnerDeborah Finley
I am rejecting this response because:I had reserved for 11-and showed up one extra ticket of family of three, The owner acted frausterated the whole time, getting my daughters Order wrong x then when she got the order it was thrown together and looked a mess on their plate , first one to order and last ones to get there order and eatWe payed for a flaymoun stk and loaded mash potatoes stk was very small and potatoes were good but it cost extra to put bacon bits onI plate and drinks cost us My opinion she needs to stay behind the small bar,and have 1-waitress on every night,She can't handle the tables she has in whole restaurant, She is up in age and can't handle itPlus she ave me the placemat menu to look atTime of reservingI will not eat or drink there again
I am responding to the complaint you received. I would like to express my side of the story. I called the customer the day of the party at 4:30 p.m. to confirm the number of guests. She confirmed the amount of 9 which is what I had down with her $25 deposit. I also had another party booked for 8...
people at 7:00 p.m which I had set next to her party of 9. Both were set up in my dinner area. I am a very small establishment and need as much advance notice as possible to accommodate large parties of 8 or more. Prices on my dinner menu range between $12.95- $29.95. Non-alcoholic beverages $3 and the alcoholic drinks range $5-$11. Her party slowly arrives and ended up with a total of 18 guest they were by 7 p.m. along with my other reservation whom no longer had a table. I quickly accommodated her guests as they were arriving at different time from the reservation time of 6:30. I had to give away my other reservations table to accommodate her party. My other guests were also arriving. I was forced to inconvenience my reservation of 8 because I was given the wrong number of guest. Patrons daughter seemed upset so I expressed my concern at the end of the party with her. I had already compensated her daughter and husband their meal because they were full from bread and salad. The next day she came in early pounding on the door, irate and complaining. I offered her dinner on the house the following Friday. They arrived, what also came I the mail was your letter. So I decided not to buy them dinner since she failed to mention to me that she submitted a complaint. I had already compensated her the night of the party. I feel that we as a business did the best we can do to accommodate her overbooked party. All of our meals are portioned controlled and we have never had an issue before with the amount that has been on a plate. I don't feel this should affect my Revdex.com Rating.OwnerDeborah Finley