Mrs [redacted] special ordered a [redacted] Refrig [redacted] on 10/10/paid [redacted] 10/10/Hugo's delivered the Refrig on Tuesday 10/13/Hugo's driver said the unit wouldn't fit due to doorways and 2nd floor deliveryThey brought the unit back to the storeMrs [redacted] came into the store Tuesday 10/13/to check sizes, compare and insisted on the refundHugo's credited her [redacted] 10/13/16:10:EDT credit [redacted] DoneHugo's sent man out to measure Mrs***'s stairway to see what would fit because it is a very tight doorway and stairwayOn Wednesday 10/14/Mrs [redacted] agreed to order [redacted] for on Thursday 10/15/Hugo's delivered [redacted] to the 2nd floor [redacted] On 10/17/Ms [redacted] asked for a price adjustment on [redacted] Hugo's credited her as a compromiseWe feel this is is a just and reasonable compensation for both partiestrips to her house refrig , one trip to measure and two credits
The 1st Hugo’s heard about this problem was 5/30/at about 5:pmWe were just walking out the door and [redacted] came in [redacted] in Wakefield was servicing the referI was told [redacted] had no refrigerationwe gave [redacted] a refrigerator to use until problem could be resolvedHugo’s called [redacted] at [redacted] to find out what was going on [redacted] has set up file # [redacted] says the refer can be fixedSince then [redacted] gave call to [redacted] Refre has been repairedHugo’s is waiting to hear back from [redacted] but from what we understand refer is workingWe will call [redacted] to confirm and see what’s going on [redacted] called on Monday refer seems to be working okShe still has not returned loaner
Mrs [redacted] special ordered a [redacted] Refrig [redacted] on 10/10/paid [redacted] 10/10/Hugo's delivered the Refrig on Tuesday 10/13/Hugo's driver said the unit wouldn't fit due to doorways and 2nd floor deliveryThey brought the unit back to the storeMrs [redacted] came into the store Tuesday 10/13/to check sizes, compare and insisted on the refundHugo's credited her [redacted] 10/13/16:10:EDT credit [redacted] DoneHugo's sent man out to measure Mrs***'s stairway to see what would fit because it is a very tight doorway and stairwayOn Wednesday 10/14/Mrs [redacted] agreed to order [redacted] for on Thursday 10/15/Hugo's delivered [redacted] to the 2nd floor [redacted] On 10/17/Ms [redacted] asked for a price adjustment on [redacted] Hugo's credited her as a compromiseWe feel this is is a just and reasonable compensation for both partiestrips to her house refrig , one trip to measure and two credits
The 1st Hugo’s heard about this problem was 5/30/at about 5:pmWe were just walking out the door and [redacted] came in [redacted] in Wakefield was servicing the referI was told [redacted] had no refrigerationwe gave [redacted] a refrigerator to use until problem could be resolvedHugo’s called [redacted] at [redacted] to find out what was going on [redacted] has set up file # [redacted] says the refer can be fixedSince then [redacted] gave call to [redacted] Refre has been repairedHugo’s is waiting to hear back from [redacted] but from what we understand refer is workingWe will call [redacted] to confirm and see what’s going on [redacted] called on Monday refer seems to be working okShe still has not returned loaner