Huitron Auto Body Shop

We are in receipt of your complaint notifications and appreciate the opportunity to address this issueBefore responding to this specific complaint, we feel it is important to recognize for over years [redacted] ’s Auto Body & Paint has been in business and has always considered our customers our most valued assetAs they pertain to the [redacted] complaint please consider the following salient points: Ms [redacted] , came to [redacted] ’s leveraging an existing business relationship through a related family member at LM Auto SalesA long established customer of oursThe Job started as a paint job and quickly started to creep into more and more unrelated workWork being done as part of an accident settlement she received- We offered her an exceptional value and performed the initial paint and body work and substantial additional work (including windshield repair and other parts) for her at little to no additional chargePlease see the attached invoice (which she refuses to come and pick up) - She claims her gas was low, implying we drove her truck, her battery was dead, and her alignment was offHer truck was moved and driven as needed to get it to all of the car detailing provider who worked on it at his shop, very near our ownAs for her battery and alignment issues, [redacted] ’s cannot speak to them as we handled the body and paint issues only, and see no validity to these claims- When she returned with her truck demanding additional work as well as compensation for, gas battery and alignment [redacted] ’s offered to address the visible deep body scratches, which she immediately tried to turn into more workShe and her boyfriend/husband began to threaten public complaintsShe was asked to sign the receipt as an agreement that this would complete our businessShe refused and said she would sue [redacted] sI explained that I would not complete the work without that signature, and acknowledgment, but did not encourage a complaint or lawsuitThings continued to escalate and I in fact did asked them to leave- Understanding that our customer was dissatisfied, we responded to her email through Facebook, offering to work this through her dispute using a third party mediation serviceWe received no response just continued threats and complaints [redacted] ’s continues to value our customers and will stands by our offer to touch up the deep body scratches on door and back left truck bed panel, where substantially old bondo has cracked and reaffix headliner issue, for Ms [redacted] She continues to try to damage our company (as her compensation, or exacting a pound of flesh) rather than take us up on our offer to remedy her issuesAttached you will find photos and additional information related to this matterPlease feel free to contact us at service@ [redacted] sautobody.com [redacted]

Complaint: I am rejecting this response because: 09/16/getting [redacted] ready for a make over Accident on 02/12/five (5) pictures Truck in the shop still Sent letter to Mr [redacted] on April 06, [redacted] or myself had not able to confirm a date to take the truck back, so on the April 13, [redacted] went by to talk with Mr [redacted] wanted a signed statement that stated no guarantee on this work perform and done dealI refused to sign because I wouldn't know the outcome of the work would look likeAs of today I have no received these receipts that he claims that he hasIt has taken Mr [redacted] three (3) months to generate receipts and this point they can fabricated receipts for all I knowI also have invoice from Meinke Car Care when I just had major work done and receipt to the batteryI was going ready to make her shine againFinally some of many pictures that I have and if you need more please advise me, Mr [redacted] had no intentions to repair his workMr [redacted] actions have come forward because of my complaints to your agency and BARApparently I learned that if you paid cash, or give invoice there is no way to trace right or am I wrong? As we spoke this morning, I have been advise my the representative that I am not to repair vehicle until he comes to Santa Maria to verify my issues Regards, [redacted]

Ms*** / Hernandez we continue to acknowledge that you are dissatisfied with your experienceWhile a majority of your complaint is unrelated to ***s and our service, we are interested in those that are.
As such we are willing to have you:
Bring your vehicle back and we will try to work out those deep scratches and bondo cracks in your back quarter panel.
We will fix your headliner As for the other demands / comments:
- All parts were ordered at your direction as "aftermarket" parts - Our email indicated using a third party mediation service to facilitate conversations to resolve this issue - Additionally, our wiliness to work with you is contrary to a "give a st" or "sue me" attitude Which we do not have.
The other issues are not ours and will not participate in their remedyIf you would like your receipt of work you can stop by and pick it upAlthough it was included in our response to this complaint as well as your BAR complaint

Ms*** / Hernandez we continue to acknowledge that you are dissatisfied with your experienceWhile a majority of your complaint is unrelated to ***s and our service, we are interested in those that are. As such we are willing to have you: Bring your vehicle back and we will try to work out those deep scratches and bondo cracks in your back quarter panel. We will fix your headlinerAs for the other demands / comments: - All parts were ordered at your direction as "aftermarket" parts- Our email indicated using a third party mediation service to facilitate conversations to resolve this issue- Additionally, our wiliness to work with you is contrary to a "give a st" or "sue me" attitude Which we do not have. The other issues are not ours and will not participate in their remedyIf you would like your receipt of work you can stop by and pick it upAlthough it was included in our response to this complaint as well as your BAR complaint

We are in receipt of your complaint notifications and appreciate the opportunity to address this issueBefore responding to this specific complaint, we feel it is important to recognize for over years ***’s Auto Body & Paint has been in business and has always considered our customers
our most valued assetAs they pertain to the *** *** complaint please consider the following salient points:Ms***, came to ***’s leveraging an existing business relationship through a related family member at LM Auto SalesA long established customer of oursThe Job started as a paint job and quickly started to creep into more and more unrelated workWork being done as part of an accident settlement she received- We offered her an exceptional value and performed the initial paint and body work and substantialadditional work (including windshield repair and other parts) for her at little to no additional chargePlease see the attached invoice (which she refuses to come and pick up) - She claims her gas was low, implying we drove her truck, her battery was dead, and her alignment was offHer truck was moved and driven as needed to get it to all of the car detailing provider who worked on it at his shop, very near our ownAs for her battery and alignment issues, ***’s cannot speak to them as we handled the body and paint issues only, and see no validity to these claims- When she returned with her truck demanding additional work as well as compensation for, gas battery and alignment***’s offered to address the visible deep body scratches, which she immediately tried to turn into more workShe and her boyfriend/husband began to threaten public complaintsShe was asked to sign the receipt as an agreement that this would complete our businessShe refused and said she would sue ***sI explained that I would not complete the work without that signature, and acknowledgment, but did not encourage a complaint or lawsuitThings continued to escalate and I in fact did asked them to leave- Understanding that our customer was dissatisfied, we responded to her email through Facebook, offering to work this through her dispute using a third party mediation serviceWe received no response just continued threats and complaints.***’s continues to value our customers and will stands by our offer to touch up the deep body scratches on door and back left truck bed panel, where substantially old bondo has cracked and reaffix headliner issue, for Ms ***She continues to try to damage our company (as her compensation, or exacting a pound of flesh) rather than take us up on our offer to remedy her issuesAttached you will find photos and additional information related to this matterPlease feel free to contact us at service@***sautobody.com*** ***

Complaint: 10578587
I am rejecting this response because: 1.  09/16/2014 getting [redacted] ready for a make over2. Accident on 02/12/15 five (5) pictures3. Truck in the shop still4. Sent letter  to Mr. [redacted] on April 06, 2015. [redacted] or myself had not able to confirm a date to take the truck back, so on the April 13, 2015 [redacted] went by to talk with Mr. [redacted] wanted a signed statement that stated no guarantee on this work perform and done deal. I refused to sign because I wouldn't know the outcome of the work would look like. As of today I have no received these receipts that he claims that he has. It has taken Mr. [redacted] three (3) months to generate receipts and this point they can fabricated receipts for all I know.I also have invoice from Meinke Car Care when I just had major work done and receipt to the battery. I was going ready to make her shine again.Finally some of many pictures that I have and if you need more please advise me, Mr. [redacted] had no intentions to repair his work. Mr. [redacted] actions have come forward because of my complaints to your agency and BAR.Apparently I learned that if you paid cash, or give invoice there is no way to trace 3600.00 right or am I wrong?As we spoke this morning, I have been advise my the representative that I am not to repair vehicle until he comes to Santa Maria to verify my issues.
Regards,
[redacted]

We are in receipt of your complaint notifications and appreciate the opportunity to...

address this issue. Before responding to this specific complaint, we feel it is important to recognize for over 20 years [redacted]’s Auto Body & Paint has been in business and has always considered our customers our most valued asset. As they pertain to the [redacted] complaint please consider the following salient points:
Ms. [redacted], came to [redacted]’s leveraging an existing business relationship through a related family member at LM Auto Sales. A long established customer of ours. The Job started as a paint job and quickly started to creep into more and more unrelated work. Work being done as part of an accident settlement she received. - We offered her an exceptional value and performed the initial paint and body work and substantial
additional work (including windshield repair and other parts) for her at little to no additional charge. Please see the attached invoice (which she refuses to come and pick up) - She claims her gas was low, implying we drove her truck, her battery was dead, and her alignment was off. Her truck was moved and driven as needed to get it to all of the car detailing provider who worked on it at his shop, very near our own. As for her battery and alignment issues, [redacted]’s cannot speak to them as we handled the body and paint issues only, and see no validity to these claims. - When she returned with her truck demanding additional work as well as compensation for, gas battery and alignment. [redacted]’s offered to address the visible deep body scratches, which she immediately tried to turn into more work. She and her boyfriend/husband began to threaten public complaints. She was asked to sign the receipt as an agreement that this would complete our business. She refused and said she would sue [redacted]s. I explained that I would not complete the work without that signature, and acknowledgment, but did not encourage a complaint or lawsuit. Things continued to escalate and I in fact did asked them to leave. - Understanding that our customer was dissatisfied, we responded to her email through Facebook, offering to work this through her dispute using a third party mediation service. We received no response just continued threats and complaints.
[redacted]’s continues to value our customers and will stands by our offer to touch up the deep body scratches on door and back left truck bed panel, where substantially old bondo has cracked and reaffix headliner issue, for Ms [redacted]. She continues to try to damage our company (as her compensation, or exacting a pound of flesh) rather than take us up on our offer to remedy her issues. Attached you will find photos and additional information related to this matter. Please feel free to contact us at service@[redacted]sautobody.com
[redacted]

Complaint: 10578587
I am rejecting this response because:
 
1.  09/16/2014 getting [redacted] ready for a make over
2. Accident on 02/12/15 five (5) pictures
3. Truck in the shop still
4. Sent letter  to Mr. [redacted] on April 06, 2015. [redacted] or myself had not able to confirm a date to take the truck back, so on the April 13, 2015 [redacted] went by to talk with Mr. [redacted] wanted a signed statement that stated no guarantee on this work perform and done deal. I refused to sign because I wouldn't know the outcome of the work would look like. As of today I have no received these receipts that he claims that he has. It has taken Mr. [redacted] three (3) months to generate receipts and this point they can fabricated receipts for all I know.
I also have invoice from Meinke Car Care when I just had major work done and receipt to the battery. I was going ready to make her shine again.
Finally some of many pictures that I have and if you need more please advise me, Mr. [redacted] had no intentions to repair his work. Mr. [redacted] actions have come forward because of my complaints to your agency and BAR.
Apparently I learned that if you paid cash, or give invoice there is no way to trace 3600.00 right or am I wrong?
As we spoke this morning, I have been advise my the representative that I am not to repair vehicle until he comes to Santa Maria to verify my issues.
Regards,
[redacted]

Review: On or about March 11,2015 I seek out services to have my truck painted and we discussed price and other labor that needed to be done. Of course when it came to my windshield issued he called we agreed and at that point I thought everything was ready to go. On March 21 not 20th I went to the shop to balance my balance and looked at my truck inside the shop. We talked a little more and I stated that I had not received my receipts for parts and labor and his words to me where "let me get the together and then I will call you". Well my truck kinda didn't want to start but it kicked over and I notice my gas was on empty when I know there was a half of tank so we waived and on my way to put gas and that's when I noticed that my bed of the truck hadn't been painted my skuff marks were still visible, the liner inside my truck not be re installed and torn, my battery had to be replaced, my front license plate was missing and I called him immediately and of course it went straight to voice mail. Calls went to voice mail for 10 days plus. I typed and mail him a letter indicating the problems and receipts issues and he stated bring by the shop around the 13th of April. As of April 13, 2015 according to Mr. [redacted] "he doesn't give a st sue me you don't have receipts" I left crying and I had by [redacted] go back to help me out and he put me on speaker and requested that if he didn't get off his property he would call the police. Our agreement was that he was going to give me a 5000.00 job for 2600.00 and that I would have to purchase the parts and that I would get them at his price since my vehicle had minor dents.Desired Settlement: As of today Mr. [redacted] has stated sue him "he does care and wished me good luck" I have already found where he has purchased my parts and waiting for them in the mail, he stated Specialty Glass replace my windshield and they stated they dont that kind of work, so know I will need to research that information and Mr. [redacted] stated to [redacted] he doesn't have to fix it only if he signs agrrement that he does the rework but with no agreement the outcome. I want my money back.

Business

Response:

We are in receipt of your complaint notifications and appreciate the opportunity to address this issue. Before responding to this specific complaint, we feel it is important to recognize for over 20 years [redacted]’s Auto Body & Paint has been in business and has always considered our customers our most valued asset. As they pertain to the [redacted] complaint please consider the following salient points:Ms. [redacted], came to [redacted]’s leveraging an existing business relationship through a related family member at LM Auto Sales. A long established customer of ours. The Job started as a paint job and quickly started to creep into more and more unrelated work. Work being done as part of an accident settlement she received. - We offered her an exceptional value and performed the initial paint and body work and substantialadditional work (including windshield repair and other parts) for her at little to no additional charge. Please see the attached invoice (which she refuses to come and pick up) - She claims her gas was low, implying we drove her truck, her battery was dead, and her alignment was off. Her truck was moved and driven as needed to get it to all of the car detailing provider who worked on it at his shop, very near our own. As for her battery and alignment issues, [redacted]’s cannot speak to them as we handled the body and paint issues only, and see no validity to these claims. - When she returned with her truck demanding additional work as well as compensation for, gas battery and alignment. [redacted]’s offered to address the visible deep body scratches, which she immediately tried to turn into more work. She and her boyfriend/husband began to threaten public complaints. She was asked to sign the receipt as an agreement that this would complete our business. She refused and said she would sue [redacted]s. I explained that I would not complete the work without that signature, and acknowledgment, but did not encourage a complaint or lawsuit. Things continued to escalate and I in fact did asked them to leave. - Understanding that our customer was dissatisfied, we responded to her email through Facebook, offering to work this through her dispute using a third party mediation service. We received no response just continued threats and complaints.[redacted]’s continues to value our customers and will stands by our offer to touch up the deep body scratches on door and back left truck bed panel, where substantially old bondo has cracked and reaffix headliner issue, for Ms [redacted]. She continues to try to damage our company (as her compensation, or exacting a pound of flesh) rather than take us up on our offer to remedy her issues. Attached you will find photos and additional information related to this matter. Please feel free to contact us at service@[redacted]sautobody.com[redacted]