Hulen James J Dr Optmtrst

Initial Business Response /* (1000, 5, 2015/08/12) */
After the circuit board was replaced and the return trip was made in the spring of the technician did confirmed that he in fact tested the system for proper operation as well as the connectivity on the circuit board itselfHe cycled the
system on and off several times and double checked that the wiring to the new circuit board was correctIf the technician had left any wires dangling or barely touching the air conditioner would have experienced some kind of malfunction sooner than months laterHe is correct; a wire doesn't just "jump off"Someone or something had to happen to the wiring within those months for the system to start experiencing an issue after that long of a period of timeThe first and only time we received knowledge that there was another situation was months after our initial repair and only after the homeowner self diagnosed and fixed the problemWe feel there was no wrong doing or negligence on our part but as a good faith gesture we would like to offer a compensation to cover his cost of the contactor
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Countryside Heating & Cooling in so many words is calling me a liarI never touched the circuit board or for that matter even opened the furnace access panel until the new contactor failed within one week of my replacing itThe other thing that annoys me is the arrogance of the owner to suggest I should not save money and self diagnose my problem and fix it when I'm qualified to do soThat's like saying he should never fix a toilet or do any carpentry on his own house, unbelievable!
Since he is so adamant about his theory that I damaged my own circuit board connection, here's another theory of mineThe wire that was touching the circuit board but not screwed on, resulted in my air conditioner working for many months before the volt wire arced so many times that it finally failed to connect
Any wire either low voltage or high voltage will pass electricity by a simple contactWe all learned that in science class in 8th gradeBut in his mind that's not plausible
I now suspect that Countryside Heating & Cooling does this on purpose to get businessWhy would he scold me for working on my own system or call me a liar? It's because they wanted the call back to do more service workMaybe even to try and sell me a new air conditionerIt is suspicious that they had to come back a second time after getting my furnace circuit board replacedThe first service call was for my furnace and the second time was to get my air conditioner working in the springTwice the tech had worked on the circuit board connections yet he left a broken wire touching the screwMaybe the first time the wire wasn't touching enough to start up the air conditionerThey couldn't try to sell me a new air conditioner then but if they rigged the wire so it failed later, that would bring in more business
Like I said, I'm open minded enough to say this could have happened on purpose or it was just a simple mistake on their partBut Countryside Heating & Cooling has no open mind about this issue and continues to imply I caused the problemI'm telling you, I didn't touch the circuit board or go near it since their tech did the workAnd YES (owner) wires don't just jump off of a screw connection! Your guy left it that way!
When I first contacted Countryside Heating & Cooling I would have settled for a number of reasonable solutions, even a credit for future workNow, after being called a liar, I want my money back in full! This is now about my right to stand up for the truthI don't like being called a liar by a company I paid good money to do work on my homeIf the owner of Countryside Heating & Cooling would like letters of reference from attorneys, bankers, other professionals and or business owners that have know me for decades to vouch for my integrity, he should askI would be glad to provide that information to the Revdex.comIf after that, he still continues to call me a liar, then there is nothing more I can doIf that's the case, Countryside Heating & Cooling is the company lacking integrity, period!
Final Business Response /* (4000, 9, 2015/08/24) */
I personally verified with the technician that did the work, and he specifically recalls double checking the wiring to the circuit board and it had good connectivity and was in fact installed properlyBeyond that point, after months of use anything could have happened to the wireThe wire itself could have been frail or brittle due its age (years old) combined with the vibration of the furnace itself running could have been a contributing factorI am not saying the homeowner maliciously sabotaged his own furnace I was simply stating the furnace is older therefore anything could have happened to the wire in monthsThere are just too many contributing factors and different scenarios that could have taken placeThe only facts we have to go by is the NATE certified technician verified the circuit board was wired correctly and the system was operating properly in the Spring of and the system ran fine for months with no issuesI will not be refunding any funds as I do not agree with the accusations and I trust the word of my senior technician