Human Resource Certification Institute

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: It has been nearly a month since the vendor states "another" copy of the certificate was mailed to me and I have not received itThis implies that they mailed one between October and February that I did not receive eitherI am concerned they are perhaps mailing it with my previous last name which will result it in being returnedI receive all my other mail in my new last name just fineThis is why I had asked that they send me the certificate through a sender that offers trackingThe vendor has provided no proof that my certificate was processed and mailed at any time but I have proof they accepted my paymentI sincerely want to keep a good relationship with this organizationI simply want to receive what I paid for Regards, [redacted]

From: I***, Amine< [redacted] @hrci.org>Date: Mon, Feb 6, at 11:AMSubject: Revdex.com- [redacted] FOR [redacted] - [redacted] Exam Feedback ( [redacted] )To: I am responding to your correspondence regarding case #; [redacted] for [redacted] I must let you know that she also sent multiple e-mails and has called about the same topic/content to us Please see the items below as I have already responded to [redacted] [redacted] , as you know, we take all these matters seriouslyHRCI is astonished that an HR Professional misbehaved and neglected established protocol at the test center and then turns around and accuses us of FraudKind Regards, Amine Amine I***, Jr., MA, PHRSrDirector, Client Relations & Services HR Certification Institute ® [redacted] Alexandria, Virginia ***, USAUS Toll Free + [redacted] www.hrci.org HRCI: The HR Profession’s Only Accredited Certification Programs From: HRCI - Info Sent: Monday, February 06, 11:AMTo: ' [redacted] @***.com' < [redacted] @***.com>Subject: [redacted] - [redacted] Exam Feedback ( [redacted] ) Dear [redacted] , Thank you for your patience as we researched and reviewed your feedback and its content It seems that you also sent the same message to the Revdex.comGiven the message/content, we requested and received [redacted] Incident Report/documentation and the center’s view on what occurred HRCI is sad to hear about your experience and how you felt you were treated by the [redacted] professionals at the test center The procedures followed were clearly explained when you arrived at [redacted] HRCI also mentions such in our Handbook about the security and what to expect on the day of the exam I will address your feedback in the following bullets: · Here is the [redacted] test center process that is applied prior to checking in:For US Test Centers Only: Protecting Honest Test takers and Ensuring Fair Test Experiences [redacted] takes our role of providing a secure test environment seriously During the cheprocess, we inspect any and all eyeglasses, jewelry and other accessories to look for camera devices that could be used to capture exam contentYou will be required to remove your eyeglasses for close visual inspection These inspections will take a few seconds and will be done at cheand again upon return from breaks before you enter the testing room to ensure you do not violate any security protocolJewelry outside of wedding and engagement rings is prohibitedPlease do not wear other jewelry to the test centerHair accessories, ties and bowties are subject to inspection Please refrain from using ornate clips, combs, barrettes, headbands, tie clips, cuff links and other hair accessories as you may be prohibited from wearing them in to the testing room and asked to store them in your locker Violation of security protocol may result in the confiscation of prohibited devices and termination of your examhttps://www[redacted] · [redacted] also has all this info when you logged on to schedule this exam: Information on the website shows the above regulations and explains the security in details: https://www[redacted] [redacted] · [redacted] test Center Administrator’s written/recorded reports also indicated you argued/insisted that your outer coat was a” jacket” and refused to remove it as per security regulationsA manager was called, you still refused to follow the same instructions and demanded to speak directly to the manager on the phoneThat did not happenFinally, you complied and were allowed in to test after you · Your comments about HRCI and being unsuccessful in passing the exam: For over years, HRCI has been at the forefront of rigorous and accredited exams and products HRCI never has, and never will, be in the business of tricking candidates or having hidden rules As an HR professional, who is used to reading detailed information/regulations/laws and imparting such to other people, surely you can appreciate why they exist and are applied Those same requirements apply when an HR professional becomes a consumerAn exam candidate must read and follow the center’s instructionsNot doing so or claiming that HRCI is profiteering from a candidate because of a survey question is incorrect and unkind [redacted] , should there be anything else, or you decide to apply again, please contact us at: [email protected] Regards, Amine Amine I***, Jr., MA, PHRSrDirector, Client Relations & Services HR Certification Institute ® [redacted] Alexandria, Virginia ***, USAUS Toll Free + [redacted] www.hrci.org HRCI: The HR Profession’s Only Accredited Certification Programs -----Original Message-----From: [redacted] [mailto: [redacted] @***.com] Sent: Monday, January 09, 11:PMTo: HRCI - Info Subject: SPRH Certification Exam FRAUD I'm so disgusted! Today I was treated like a common criminal or at the very least a person who was visiting someone in prison! Once at the [redacted] testing site in Towson, MD, I was advised to take my coat off , take my hat off, empty my pockets, take my jacket off (which I begged to keep on because I knew I would be freezing and lose the ability to fully concentrate)I was threatened, " if you do not take your jacket off, you cannot take the test!" I was forced to remove my eyeglasses, they were checked, turn the pockets to my pants out, stick my hands in my back pockets, and my finger in my change pocket! I was told to remove my necklace ( [redacted] ***, my covering)I was forced to bend down and grab my ankles, and I was searched with a security metal wandThere was more "security" provisions than the [redacted] or any courthouse that I have ever been inI was completed humiliated and this was all before I was allowed entry into the testing areaI am frustrated and disgusted before the testing beganThe testing room was cold, uncomfortable, and very unforgiving! Something even more sinister happened! I put in between 130-hours of studying, starting the day I submitted my application for certificationI took over timed and untimed practice exams and scored well My confidence and level of preparedness was high There were very few questions that I was familiar with on the actual test! Everything seemed foreignI even questioned if I was administered the correct test! The HRCI Certification Preparation courses are hours a week for four monthsI refuse to believe that - hours of course preparation guaranteed a 90% pass rate and over hours of independent study resulted in failure Upon taking the test a question was asked about preparationThe question seemed odd? Why was that important? I now believe that the answer to that question dictates the level of intensity of the test! Candidates who did not spend over $on the HRCI preparation courses or purchase course materials from the HRCI website were given a harder test! A test that was impossible to passA test that would force you to believe that you NEEDED to enroll in the expensive HRCI courseSomething is wrong ! I would like a full investigation and an audit of the [redacted] test variationsI suspect that the answer to the "how did you prepare and is this your first time taking the test question" affects the pass rateSomething is wrong! A combination of the distress experienced prior to entry to the test, the cold temperatures in the testing room, and the test disparity have created an immediate need for an investigating into the validity and variation of the testI fully understand HRCI is a business and like any business, it wants to make money! I have a problem with someone causing me mental direst and physical stress just to make moneyA test with a percent pass rate is not an indication of lack of knowledge or preparedness, but possibly a ploy to defraud innocent professionals who opted not to take HRCI courses or purchase expensive study material from the HRCI websiteSomething is wrongIf I failed on my own merit so be it, but it was not because I was unprepared [redacted] [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:HRCI clearly did not read my message and is stating I am lying with their statements of "creating my narrative." I would gladly sent HRCI copies of all the emails I received regarding the exam and nowhere did it state I would not receive my money back for my examI also can send copies of correspondence with HRCI where they told me how to cance the exam and send in a refund request- also without stating that I would be forfeiting my feeI think it is great that only people had issues where they needed to cance but that has nothing to do with my claim
Regards,
*** ***

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because: The package I purchased included year of access to the study materials and was never informed or given option to delay window to take exam And, I have actually attempted to make contact directly with HRCI to explain the misunderstanding to no avail and thus reason for my contact to Revdex.com I don't understand how the bundle I purchased which included attieh materials, exam fees and even 2nd chance exam fee, can have conflicting timeframes associated with each
Regards,
*** ***

Dear ***, I am responding to your correspondence of December 2016, regarding *** *** ***. I have researched her claim, HRCI notes, e-mail, etc. *** *** created her narrative without regards to the attestations she made when she signed up for this aPHR “pilot
exam” As you might appreciate, a pilot is just that, a limited time offer for a new product, the aPHR HRCI went through a detailed campaign that was clearly marketed and positioned as a non-refundable pilot program. Each candidate received such message, attested to it when applying and it was on Social Media and www.hrci.org. This is only the second person--out of candidates--who signed up and when their personal matters intervened, started pointing out that that they did not “understand” what they signed up and paid for The pilot exam was offered at a huge discount for only $and the exam had to be taken during a week window in May 2016, no exceptions. ***, HRCI is not in the business of tricking candidates, having hidden rules, or simply taking money from candidates*** *** was a “no show” and thus forfeited her seat that we already reserved and paid forHRCI cannot be held responsible for her mode of transportation or for how she was getting to the test centerThat decision was solely hers to make. Please let me know if you have any further questions. Best Regards, Amine

From: I***, AmineDate: Fri, Mar 10, at 1:PMSubject: I am responding regarding case #: *** for *** ***. HRCI, in good faith, sent yet another paper certificate on February 2017, at no charge. Please also note that in
late 2016, HRCI publicly communicated the following: Effective January 2017, HRCI no longer issues paper certificates as proof of credentials but rather digital badgesCertificants have the option to buy a paper certificate but it is not required by accreditation regulations. Kind Regards, Amine

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Whether I used the product or not should not disqualify me as consumer from a refund for advertisingI would not know that anything was wrong with the practice exam had I never used itThe advertising of the practice exam is misleadingOn the page describing the practice exams the very first sentence is: Go into your HRCI certification exam prepared and confident!" Multiple other users of the practice exam have started or contributed to discussions (in the included discussion board) of how the practice test is misleading. Other users of the practice exam have felt the same way that they were underprepared after using the practice examThis same page describing the practice exams says, "HRCI practice exams are smart and stress-free ways for you to get comfortable with the pace and challenge of HRCI's exams." The practice questions do not represent the rigor of the actual exam that I have now takenI finished the question practice exam in about ten minutesThe actual question exam took me almost two hoursThe practice exam questions pull from some of the easiest, general questions availableThis is why the HR operations (general HR business function questions) proficiency is the most populatedI have completed the entire practice exam and each practice sectionHowever, in the populated proficiencies in the dashboard for the various topical foci of the test, most are incomplete and one even cannot be calculatedThe advertising for the practice exam states that: "HRCI Practice Exams allow you to learn about your HR strengths and areas of practice where you need further study and improvement." My scores on the practice sections do not match up with the proficiency scores in the dashboardThis shows that there are too few questions of certain categories in the practice exam to fulfill its advertised claimsI feel entitled to a refund as this resource provided by the authoring institution of the real certification exam is inadequate.source: https://***
Regards,
*** ***

*** *** ***
*** *** *** *** *** ** *** **
*** *** *
*** *** I am responding to case # 1*** *** *** *** ** *** ***
*** *** initially contacted HRCI in October 2016, applied for the SPHR and became eligible on
October 2016. At that time, HRCI had exam windows, meaning that this eligibility to take the exam would expire on January 2017. There were no further interactions from *** *** until now with this Revdex.com claimInactivity on his behalf by Janmeans that he forfeited his eligibility and all fees as he attested to when he applied and qualified in Oct2016. Here we are a total of months on, and *** *** is assigning responsibility of this forfeiture to HRCI. Regrettably, this is not in accordance with the exam rules he accepted and for unknown reasons did not follow. ***, as you know, we value our certificants and candidates and do everything that is within reason and accreditation rules to assistHRCI will not compromise its program accreditation and reputation as a well-renowned HR Professional certifying bodywith clearly delineated processes that address such situationsas no shows and forfeituresNotwithstanding, I would encourage *** *** to reach out to us at *** if he is interested to re-apply, and we will gladly offer him a limited time-only promotional exam application fee discountThis discount offer means he has to apply by October 2017 and use said promotion and then, schedule his actual exam within the eligibility timeframe from that point onward. Kind Regards, Amine Amine I*** ***, MA, PHRSrDirector, Client Relations & Services

Complaint: ***
I am rejecting this response because:HRCI refuses to work with me. I have provided solutions that would prevent the business from sustaining a monetary loss
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: It did not answer my complaintI did not request a change in the outcome of my examI requested a refund on the $that was accepted for reconsideration when none was givenI received that seems more to attempt to boast the reputation of HRCI, rather than answer my complaintThis response is exactly the reason I completed the complaint in the beginning; rather actually answering the complaint, I get a defensive responseI expected more resolution, rather than more circlesI never denied that I chose to pay the optional $for the reconsideration, but that I chose to pay for something that did not yield for what I paidI received no real answer to my resolution; only a response that my score could not be changed (same response to this complaint), when I first and foremost requested to receive consideration for a retestThis answer is even more frustrating because it mirrors my initial complaintI would like to know, in depth, what consideration was taken
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I did not receive my certificate for my PHR which I renewed in Feb 2016. I contact HRCI 11 times to ask for my certificate. They state that there was a known vendor problem in Feb and all certificates would be mailed again in April. I called when I never received my certificate and was told to wait. I called again and was told to go to my local post office and go through unclaimed mail. I called repeatedly to request my certificate which I gladly paid $150.00 to renew my HR Certification. I was told to write a letter, which I did on August 8, 2016. I have not received a reponse. I called today and was told that I could pay for a replacement certificate. When I explained that I never received the certification to begin with they said that their records show that it was mail. I simply never received my certificate and would like what is promised. This is a HR Certificate that is needed for my employer.I would like my PHR Certification to be deleivered as promised with any additional charge.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: It has been nearly a month since the vendor states "another" copy of the certificate was mailed to me and I have not received it. This implies that they mailed one between October 2016 and February 2017 that I did not receive either. I am concerned they are perhaps mailing it with my previous last name which will result it in being returned. I receive all my other mail in my new last name just fine. This is why I had asked that they send me the certificate through a sender that offers tracking. The vendor has provided no proof that my certificate was processed and mailed at any time but I have proof they accepted my payment. I sincerely want to keep a good relationship with this organization. I simply want to receive what I paid for.
Regards,
[redacted]

From: I[redacted], Amine<[redacted]@hrci.org>Date: Mon, Feb 6, 2017 at 11:43 AMSubject: Revdex.com- [redacted] FOR [redacted] - [redacted] Exam Feedback ([redacted])To: I am responding to your correspondence regarding case #; [redacted]  for  [redacted].  I must let you know that...

she also sent multiple e-mails and has called about the same topic/content to us.  Please see the items below as I have already responded to [redacted], as you know, we take all these matters seriously. HRCI is astonished that an HR Professional misbehaved and neglected established protocol at the test center and then turns around and accuses us of Fraud. Kind Regards, Amine Amine I[redacted], Jr., MA, PHRSr. Director, Client Relations & Services HR Certification Institute ®[redacted]Alexandria, Virginia [redacted],  USAUS Toll Free +[redacted]www.hrci.org   HRCI: The HR Profession’s Only Accredited Certification Programs  From: HRCI - Info Sent: Monday, February 06, 2017 11:36 AMTo: '[redacted].com' <[redacted].com>Subject: [redacted] - [redacted] Exam Feedback ([redacted]) Dear [redacted], Thank you for your patience as we researched and reviewed your feedback and its content.   It seems that you also sent the same message to the Revdex.com. Given the message/content, we requested  and received [redacted] Incident Report/documentation and the center’s view on what occurred.  HRCI is sad to hear about your experience and how you felt you were treated by the [redacted] professionals at the test center.  The  procedures followed were clearly explained when you arrived at [redacted]. HRCI also mentions such in our Handbook about the security and what to expect on the day of the exam.   I will address your feedback in the following bullets: ·         Here is the [redacted] test center process that is applied prior to checking in:For US Test Centers Only: Protecting Honest Test takers and Ensuring Fair Test Experiences[redacted] takes our role of providing a secure test environment seriously.  During the check-in process, we inspect any and all eyeglasses, jewelry and other accessories to look for camera devices that could be used to capture exam content. You will be required to remove your eyeglasses for close visual inspection.  These inspections will take a few seconds and will be done at check-in and again upon return from breaks before you enter the testing room to ensure you do not violate any security protocol. Jewelry outside of wedding and engagement rings is prohibited. Please do not wear other jewelry to the test center. Hair accessories, ties and bowties are subject to inspection.  Please refrain from using ornate clips, combs, barrettes, headbands, tie clips, cuff links and other hair accessories as you may be prohibited from wearing them in to the testing room and asked to store them in your locker.  Violation of security protocol may result in the confiscation of prohibited devices and termination of your exam. https://www.[redacted] ·         [redacted] also has all this info when you logged on to schedule this exam:  Information on the website  shows the above regulations and explains the security in details: https://www.[redacted].[redacted]
 ·         [redacted] test Center Administrator’s written/recorded reports also indicated you argued/insisted that your outer coat was a” jacket” and refused to remove it as per security regulations. A manager was called, you still refused to follow the same instructions and demanded to speak directly to the manager on the phone. That did not happen. Finally, you complied and were allowed in to test after you . ·         Your comments about HRCI and being unsuccessful in passing the exam:  For over 40 years, HRCI has been at the forefront of rigorous and accredited exams and products.  HRCI never has, and never will, be in the business of tricking candidates or having hidden rules.  As an HR professional, who is used to reading detailed information/regulations/laws and imparting such to other people, surely  you can appreciate why they exist and are applied.  Those same requirements apply when an HR professional becomes a consumer. An exam candidate must read and follow the center’s instructions. Not doing so or claiming that HRCI is profiteering from a candidate  because of a survey question is incorrect and unkind. [redacted], should there be anything else, or you decide to apply again, please contact us at: [email protected]. Kind Regards,    Amine Amine I[redacted], Jr., MA, PHRSr. Director, Client Relations & Services HR Certification Institute ®[redacted]Alexandria, Virginia [redacted],  USAUS Toll Free +[redacted]www.hrci.org  HRCI: The HR Profession’s Only Accredited Certification Programs  -----Original Message-----From: [redacted] [mailto:[redacted].com] Sent: Monday, January 09, 2017 11:36 PMTo: HRCI - Info <[email protected]>Subject: SPRH Certification Exam FRAUD I'm so disgusted! Today I was treated like a common criminal or at the very least a person who was visiting someone in prison! Once at the [redacted] testing site in Towson, MD,  I was advised to take my coat off , take my hat off, empty my pockets, take my jacket off (which I begged to keep on because I knew I would be freezing and lose the ability to fully concentrate). I was threatened, " if you do not take your jacket off, you cannot take the test!" I was forced to remove my eyeglasses, they were checked, turn the pockets to my pants out, stick my hands in my back pockets, and my finger in my change pocket! I was told to remove my necklace ( [redacted], my covering). I was forced to bend down and grab my ankles, and I was searched with a security metal wand. There was more "security" provisions than the [redacted] or any courthouse that I have ever been in. I was completed humiliated and this was all before I was allowed entry into the testing area. I am frustrated and disgusted before the testing began. The testing room was cold, uncomfortable, and very unforgiving! Something even more sinister happened! I put in between 130-150 hours of studying, starting the day I submitted my application for certification. I took over 40 timed and untimed practice exams and scored well.  My confidence and level of preparedness was high.  There were very few questions that I was familiar with on the actual test! Everything seemed foreign. I even questioned if I was administered the correct test!  The HRCI Certification Preparation courses are 2 hours a week for four months. I refuse to believe that 32 - 40 hours of course preparation guaranteed a 90% pass rate and over 150 hours of independent study resulted in failure . Upon taking the test a question was asked about preparation. The question seemed odd? Why was that important? I now believe that the answer to that question dictates the level of intensity of the test!  Candidates who did not spend over $1000 on the HRCI preparation courses or purchase course materials from the HRCI website were given a harder test! A test that was impossible to pass. A test that would force you to believe that you NEEDED to enroll in the expensive HRCI course. Something is wrong ! I would like a full investigation and an audit of the [redacted] test variations. I suspect that the answer to the "how did you prepare and is this your first time taking the test question" affects the pass rate. Something is wrong! A combination of the distress experienced prior to entry to the test, the cold temperatures in the testing room, and the test disparity have created an immediate need for an investigating into the validity and variation of the test. I fully understand HRCI is a business and like any business, it wants to make money!  I have a problem with someone causing me mental direst and physical stress just to make money. A test with a 50 percent pass rate is not an indication of lack of knowledge or preparedness, but possibly a ploy to defraud innocent professionals who opted not to take HRCI courses or purchase expensive study material from the HRCI website. Something is wrong. If I failed on my own merit so be it, but it was not because I was unprepared. [redacted]

From: I[redacted], Amine<[redacted]@hrci.org>Date: Wed, Jul 20, 2016 at 9:58 AMSubject: Dear [redacted], I am responding to the Revdex.com claim made by [redacted].  I have researched herclaim, notes, e-mail, and discussed the situation with my team and the interactions she had with...

HRCI. [redacted] was selective in what she chose to share. All our accredited programs are clearly marketed and positionedas a window-based program when she enrolled in 2015 and which have deadlines, all of which are clearly outlined in the website and 2015 Certification Handbook available to all. Here is a brief summary of what transpired with [redacted]: ·         Applied for the exam 30 March 2015. ·         Received a unique ID to contact the testing partner, Prometric.·         Had to schedule her SPHR exam between 1 May through 31 July 2015.This did not occur, so she was a no show and forfeited all her fees.·         Actually received a reminder that she was one-step closer to taking the exam but did not respond. The e-mail was a general reminder that is sent to everyone. It is upon the candidate to maintain and follow-up on any correspondence and /or purchase.·         Reached out to us almost a year later in April 2016 and in that exchange she clearly admitted that she could not take the exam in May 201 and that this was the first time she actively contacted us.·         She mentions “reading” the policies….it is odd that she missed the information as HRCI clearly addresses this matter in a section called: EXAM TEST CENTERS AND APPOINTMENT SCHEDULING: Schedule Early. We encourage you to schedule your exam appointment date as soon as you are deemed eligible. Scheduling early increases the chance you will receive your preferred testing date, time and location. Exam appointment dates at the end of each testing period may be difficult to obtain due to the increased volume of test takers during this time. HRCI will refund only 50 percent of your exam fee if you are unable to schedule an exam appointment because test sites are full. Refer to the “Exam Reschedules, Reschedule Fee, Cancellations and Refunds” section of this handbook for more information. Exam Scheduling Exam appointments may be scheduled online or by phone. Online scheduling is the preferred method, because it is faster and more efficient. [redacted]·         Again, she only contacted HRCI almost a year on, in April 2016, to add newer products that were not available at the time she originally applied. and was informed that she  was a no-show and thus gave-up her seat and exam. At that point she was  informed that  she had to re-apply and purchase an exam.·         The agent explained the forfeiture as being due to missing the 2015 window deadline but the client insisted on escalation.  The appeal was denied as  it was one-year later and specifically because the candidate did not act. She was a no-show  for an exam she purchased in 2015 to be taken in the Spring Window ( 1 May – 31 July 2015).  Besides, there are all the attestations that she made and agreed to at the point of making her SPHR purchase. [redacted], HRCI is not in the business of tricking candidates or having hidden rules.  [redacted] is an HR professional who is used to reading detailed  information and  imparting such to other people in her role. That same requirement comes along when becoming a consumer  and it is the candidate’s obligation to read and follow instructions. Not doing so or claiming that HRCI only sent one e-mail is no excuse for missing or not taking action to take an exam.It is regrettable that [redacted] assumed many things even though she agreed to all the rules upon making her selection in 2015 and then waited for an entire year to officially come back and check on her time-sensitive purchase. For all those reasons,  HRCI cannot re-imburse her for a purchase made over a year ago and then taking no-action. We would love for [redacted] to become certified with our accredited professional designation and the agent offered her that if she re-applies for the SPHR exam, we would then offer her an application fee discount.  Please let me know if you require any further information. Best Regards, Amine Amine I[redacted] MA, PHRDirector, Client Relations HRCI®/40Celebrating 40 years! HR Certification Institute ®1725 Duke StreetAlexandria, Virginia 22314,  USAWork ###-###-#### | US Toll Free ###-###-####www.hrci.org

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:HRCI noted in the response they sent me two copies (reprints), that was not communicated to me in any of the customer service exchanges via phone or e-mail.  HRCI noted to me that they had sent the certificate and to receive a reprint I would need to send $25.  It is not a reprint issues as I did not receive the original.  Also in the response they gave samples of responses and confirmations, but still will not send proof of shipment as requested several times for my situation.For all the the time and money they have been researching the issue could by now cost the $25 reprint fee.  This situation could very easily resolved and I'm not asking for any special treatment, just for HRCI to fulfill their obligation to what they commit when you re-certify.    Bottom line I've been a certified member for 15 years, never had any mailing issues, never requested a reprint and note the customer service and the reasons have not been acceptable.  Thank you.Regards,
[redacted]

a PHR terms and conditions were clearly stated and attested to by [redacted] regarding the program. At this point, it is unproductive to continue engage in further debates about this policy and all the back-and-forth that ensued.  Regards, Amine

From: I[redacted], Amine<[redacted]@hrci.org>Date: Tue, Aug 9, 2016 at 3:46 PMSubject: [redacted]-  I am responding to the Revdex.com claim made by [redacted].  I have researched hisclaim, notes, e-mail, and discussed the situation with my team and the interactions...

he had with HRCI. [redacted] made severalcontacts with HRCI. It is correct that when a person recertifies (every 3 years) and pays the recertification fee of $150, a staff member reviews each of the  60 CEUs pertaining to that credential as submitted by the certificant. So, the claim of a “purchase” is erroneous as it is a recertification application fee to review an d validated the submitted information. That is part of our accreditation requirements. In return HRCI offers a variety of means to show a certificate was earned/is valid: ·         A paper certificate via USPS first class mail to the address of record; ·         A credential-specific digital badge that is the most visible with all pertinent info (used on  social media, LinkedIn);·         A Boss’s letter if a certificant wants to send such to their employer;·         Directory of Certified HR Professionals, where, if a certificant did not opt out, the name and credential can be searched: https://recert.hrci.org/public/membersearch/certificants. The reason HRCI uses first class mail (rather than our non-profit indicia that costs us less) is so that anything undelivered will be returned to HRCI. That undelivered service and the first class postage are the “proof of mailing”. To date, nothing was returned that we sent to [redacted].  Please see the attached for some samples of returned mail for addresses in the US and Abroad.  Additionally, HRCI’s fulfillment partner runs all names/addresses through the NCOA list before creating the certificates. We do so to make sure that before the certificate is mailed, it is sent to the most valid/up-to-date address available.  This is done by HRCI at its own expense to avoid returned mail/dissatisfied customers. Notwithstanding, it is incumbent upon the certifcant to maintain proper indicative data in their HRCI Profile. If after all these extra steps, a certificate is returned, we note its return in the person’s record.  If the certificant calls about not receiving a certificate in the email--and we have received that returned packet from the USPS-- we ask the certificant to re-verify the address to make sure the second mailing is properly directed. We then recreate a second certificate, at no cost to the certificant, and our fulfillment partner mails it USPS, first class.   Unfortunately, we still cannot guarantee what happens to it once it is released to the USPS. In the case of [redacted], his address was not the issue. We do not know why neither of the 2 mailings were not delivered as he states nor do we have any returned pieces of mail from him. As you might know, what the USPS does with a mailed package is beyond a business’s control.  So, by the time a third reprint is requested, HRCI  asks that the candidate pay for it if the candidate still wants one.  It is an optional service, we do not make any money on this. We have had instances where a person’s address has never changed but yet neither the first nor the second mailing gets delivered.  Some certificants understand and decide to forego a paper certificate and adopt the electronic /digital badge. Others decide to pay for a reprint and also ask for it to be mailed to a different address. Additionally, some even provide an account ([redacted]) to track it. Again, we do not mandate any of this since we have already fulfilled our commitment by sending one/two certificates. [redacted], HRCI cannot treat [redacted] any different from others who do not get a piece of mail. We continue to be very diligent in our processing and that is why we also introduced the abovementioned alternatives over a year ago. Not everyone has adopted the use of technology/digital badges even though in this age of social media, the credential will have a more expansive reach and visibility (versus being  on a wall in an office). Just like any other business using the USPS, HRCI cannot resolve the delivery process when using USPS first class mail. If we were to increase prices and add tracking, that cost would have to be passed on to the certificants.  And, no one, including [redacted],  would not be amused. Please let me know if you require any further information. Best Regards, Amine Amine I[redacted], Jr., MA, PHRDirector, Client Relations