To whom it may concern,
in the case of Mr. [redacted] there was a problem with his Bed. His truck was a Dodge 3500 and in the case of this year and make it is a special order body that we were un aware of. We did sell him the wrong Bed and when he called back and advised of the problems we...
had contacted CM Truck the manufacturer of the Bed and they advised we needed a different size, which we did not have in stock and it was a custom order bed. We offered to give Mr. [redacted] his money back but he declined and wanted the new Bed. We issued CM a new PO and ordered the right bed for Mr. [redacted]. There was a problem with shipping the truck hauling the bed into our facility got stuck in snow storm in the Midwest delaying it for multiple days close to a week. We advised Mr. [redacted] with every update we received from CM, also the new bed was $350.00 higher than the original bed, which we did not charge Mr. [redacted]. There was $200.00 shipping to get the new bed here, which we did not charge Mr. [redacted]. We DID ALSO INSTALL THIS BED FOR FREE FOR MR. [redacted] AND WE DID NOT CHARGE FOR MATERIALS USED TO INSTALL THE BED WHIS IS AN ADDITIONAL $680.00 LABOR & MATERIALS. General Truck strives to have 100% customer satisfaction, I do not know what I could have done to do more other than give him the bed for free. Please feel free to contact Mr. [redacted] and he should tell you that his bed is now installed and there were no additional charges.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To whom it may concern,
in the case of Mr. [redacted] there was a problem with his Bed. His truck was a Dodge 3500 and in the case of this year and make it is a special order body that we were un aware of. We did sell him the wrong Bed and when he called back and advised of the problems we...
had contacted CM Truck the manufacturer of the Bed and they advised we needed a different size, which we did not have in stock and it was a custom order bed. We offered to give Mr. [redacted] his money back but he declined and wanted the new Bed. We issued CM a new PO and ordered the right bed for Mr. [redacted]. There was a problem with shipping the truck hauling the bed into our facility got stuck in snow storm in the Midwest delaying it for multiple days close to a week. We advised Mr. [redacted] with every update we received from CM, also the new bed was $350.00 higher than the original bed, which we did not charge Mr. [redacted]. There was $200.00 shipping to get the new bed here, which we did not charge Mr. [redacted]. We DID ALSO INSTALL THIS BED FOR FREE FOR MR. [redacted] AND WE DID NOT CHARGE FOR MATERIALS USED TO INSTALL THE BED WHIS IS AN ADDITIONAL $680.00 LABOR & MATERIALS. General Truck strives to have 100% customer satisfaction, I do not know what I could have done to do more other than give him the bed for free. Please feel free to contact Mr. [redacted] and he should tell you that his bed is now installed and there were no additional charges.
Thank You,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]