Humangear

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They were very prompt in responding and while the product is still not available, they provided me an update as well as an offer to refund my money As it is their product that I want to purchase, I elected to continue to wait for the product to become available Sincerely, [redacted]

In January 2017, I placed an order (#***) for two items (Casq HGO572-- oz / Blue / Gray Cap / Matte Black and Casq HG0552-- oz / Blue / Gray Cap / Matte Black)Shortly after placing the order, I received an acknowledgement email and a short time after that, I received an email letting me know that due to a recall, the deliver time for my products would be extendedThey offered me two options, I could cancel my order or they could / would double my orderI opted not to cancelIt's now been 6+ months and after repeated attempts to contact Humangear, they won't respond nor will they send my productsI'm not even wanting / caring about the double order offerI just would like my product

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They were very prompt in responding and while the product is still not available, they provided me an update as well as an offer to refund my money.  As it is their product that I want to purchase, I elected to continue to wait for the product to become available.  Sincerely, [redacted]

In January of 2017 Mr [redacted] placed a PREORDER for a product that we were anticipating to be released in the first quarter of the year. In February we became aware of an issue that would delay its production. We did not (nor do we currently) know that exact expected date of the product. I've...

attached a copy of the initial correspondence. We offered customer the opportunity for an immediate refund or for the their inconvenience they could opt to wait and receive two for the price of one. (I've attached our correspondence here). He chose to "Double Down". In May he understandably emailed inquiring about his water bottle. I promptlyresponded that we were trying to resolve the issue as quickly as possible but that I did not have an exact date at this time. I told him to contact me if he needed anything else. I received no reply until he emailed our admin email wondering where his product was. I emailed back apologizing again for the delay and explaining that the issue was more complicated than anticipated. I offered to refund his money and apologized for the inconvenience. I received no reply. He then emailed again and I forwarded my responses to our admin who forwarded them to Mr. [redacted]. He responded on August 17 that he appreciate the response and would continue to wait. 
 
We do not currently have this product in stock as it was a preorder. We have offered a refund and as of August 17 Mr. [redacted] has opted to continue to wait until the product is available. I am not sure why or how it may be that he never received any of the email responses we have sent to him. It seems strange that they would end up in a spam folder since he was the one who initiated the emails.
I've attached a file with a copy of our correspondence. I believe it is likely he filed this complain sometime between my response on August 8 (which he says he didn't receive) and the resolution on August 17. Please let me know if you need anything else.
 
[redacted] Kraft, head of customer service. 
 Tell us why here...