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Humberto's Roofing

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Reviews Humberto's Roofing

Humberto's Roofing Reviews (3)

Initial Business Response /* (1000, 5, 2015/09/11) */
This lady is crazy. She said do the work then called back and said she was out of town and couldn't arrange payment so to wait. I told her the work was already done. The work had been previosly authorized by her and by her tenant. It is not...

worth fighting over. I emailed her and told her to disregard the bill that the repair was on the house.

Initial Business Response /* (1000, 8, 2015/03/13) */
We, [redacted]'s Roofing, have assessed this complaint with the complaining party; and have repaired all damages and inspected the quality of work performed against the desired quality of work the home owner and tenants requested. We have...

come to a conclusion that there was a misunderstanding due to lack of communication, which we hereby apologized for any inconvenience this may have caused the owner or his tenants. With this action taken, the owner has asked us to perform more work for him, which we will proudly do in a timely fashion and to all expectations requested by the home owner. We look forward to keeping this customer as a client, and will be, day by day, working to provide excellent customer service to each and every one of our clients/potential clients. Thank you very much for your business and all your support!
Initial Consumer Rebuttal /* (2000, 10, 2015/03/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would hereby like to express my gratitude to [redacted]'s Roofing for finally handling it's responsibilities and taking care of the initial issue. [redacted]'s Roofing does very high quality work when they commit to a job, and I am pleased to have them as General Contractors for many of my home improvement needs. Thank You.

Initial Business Response /* (1000, 8, 2015/02/03) */
We have agreed to replace her roof free of charge or pay to have another roofer replace the roof. Waiting for a response from her.
Initial Consumer Rebuttal /* (3000, 11, 2015/02/11) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
On February 9, 2015, I received a letter from the bond holder stating [redacted]'s Roofing would either repair the roof themselves, or pay for another roofer to do it (at their expense). The latter was a new offer and I will contact [redacted]'s today to see about specifics to that offer. Evidently, he didn't want his bond with that company touched.
I will contact the Revdex.com, bond holder and CSLB with updates.
Final Business Response /* (4000, 39, 2015/05/07) */
This complaint has been settled by our bond company. We are very sorry for the problems client has suffered. Unfortunately, they were not all caused by our company, but we are taking all the blame. No problem. Hope we can all move on from this experience.
Final Consumer Response /* (4200, 46, 2015/05/20) */
I just received an e-mail from the bond company in this case, they have awarded me the full amount for a new roof replacement ($11,050). I am still awaiting a settlement from the insurance company for the interior work ($1,500+).
With this settlement, [redacted]'s Roofing now will lose their license with the CSLB, have to pay back the bond company and faces a long road ahead to install roofs again.
I'd like for the Revdex.com to make a note of this on the site and now take action to decrease the rating for this roofer.

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Address: Lower Lake, California, United States, 95457-9708

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