Humble Abode, Inc.

This customer ordered custom made items to be specially madePer the terms and conditions agreed to at the time of placing the order, orders for custom made items cannot be canceled after hours so the manufacturer can begin production, which is typical of any furniture retailerThe customer
requested to cancel well after hoursAlthough the customer insists she canceled before hours, all email, phone calls and orders are time stamped, proving the customers claimsWe now have no payment from the customer and will handle it offlineRegardless, these seem to be the only type of people that use this agency

For resolution, I am working directly with the manufacturer.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Thank you for finally at long last sending the replacements for the damaged Nightstand glide mechanism that I first requested in November of
After replacing the glides, I saw that the housing tracks were too far apart for the drawer tracks to properly engage, and then saw that this was due to
a separation in the woodwork, and also noted that the top was separated from the wood below on that corner
So I glued and pulled everything together with come-along strapsAnd added some furniture screws for good measure
The final result
allowed the drawer glides to interface properly
*** ***

Initial Business Response /* (1000, 6, 2015/12/29) */
We are confident this complaint was filed with the wrong business. We are Humble Abode, Inc., a retailer in the business of selling furniture.
1. The complaint is about a time-share agreement. Humble Abode, Inc. has never been in the...

time-share business.
2. Humble Abode, Inc. has no record of ever doing business with a customer by the name of [redacted].
Please provide written confirmation that this complaint has been removed from our record and will in not way affect our Revdex.com profile or rating.
Thank you!

False complaints like this are the reason the Revdex.com has so little credibility anymore. Very few Revdex.com complaints are even reviewed by humans at Revdex.com so anyone can write anything and Revdex.com posts it blindly. This customer placed an order for several thousand dollars and then did not answer phone or reply to...

email or voicemail for weeks, so we refunded the customer in full and canceled the order thinking it was fraud. No retailer will ship large orders to customers if they do not answer their phone or respond to email or voicemail messages after requesting a call back. Finally, after weeks the customer called us back and we informed the customer that everything is in-stock and ready to ship except by then one item was back ordered until August. Customer requested we ship everything except the back ordered item, and ship the one back-ordered item when it becomes available. Customer has not been charged for the back ordered item and has received and signed for everything else in good condition. This complaint is not accurate and completely misrepresents the facts. We made many attempts to reach the customer with no reply until finally customer called and sent an email outside of business hours, and received a reply the next business day. We understand it's frustrating when items are back ordered, however, the customer was well informed. We are confused why the customer would not respond to our email and voicemail messages for weeks and then blame the delay on us with slanderous statements like this. The record of communication with this customer is time-stamped and clearly reflects the facts. Customer has only been charged for items in their possession. This slanderous review will be handled off-line.

No shipping company will pay to replace furniture damaged by the customer while in the home after delivery. The customer signed for the furniture stating everything was inspected and in good condition, knowingly relieving the shipping company from any liability. This is explained thoroughly on every page of our website and several follow-up email messages and phone calls prior to delivery just to ensure the customer understands. The customer started by asking to return everything without reason, and has since changed the story at least four times trying to find a convenient angle, causing us to further question the customer good faith effort to willingly pay for furniture.

This is not the first time this customer has tried this so the recipient understands the process very well. The recipient confirmed in writing at the time of delivery that everything was received in good condition. No shipper or shipping insurance will pay to replace items that were damaged by the recipient after delivery.

Complaint: [redacted]I am rejecting this response because:
Humble Abodes response to my last submission insinuates that I damaged the dresser on purpose after I received it. The only answer I have for that is why would I do such a thing - what exactly would I have to gain. Once again it was noted on the delivery slip that there was minor damage to the packing box in one small area but nothing that would have caused such damage in 3 distinct areas of the dresser.
There is nothing more I can say except this company obviously does not care about its customers which is proven by the fact that they never respond to their customer inquiries except through emails. Why would a company have a customer service number to call if they are never going to be available to talk to their customers.  This is very poor customer service and frustrating.
Again I believe this company owes me a refund on this purchase. Sincerely,[redacted]

I will not do business with this company again and am working with the manufacturer for resolution in replacement of the damaged headboard.
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I did purchase a dresser from this company previously.  Again it was delivered with no damage to the box, but there was a problem with one of the drawers not fitting properly on the rails.  I asked them to replace the drawer which they would not do and offered a partial refund for the drawer which I accepted. They claim the damage to the drawer was because of shipping damage but the fact that the drawer did not fit right on the rails had nothing to do with shipping damage. I did not pursue that matter any further because my husband was able to repair the drawer.
The only reason I went back to Humble Abode to buy this dresser was because the original one was damaged in a fire we had in our bedroom closet.  I tried to purchase the dresser at other online retailers like Amazon and Wayfair but was unable to get the color I needed.
I believe the tone of the response from Humble Abode was very rude and made it sound like I inflicted the damage to the dresser myself.
The freight driver indicated that since it was a delivery to entrance only that I could not unpack and inspect the contents while he was there.  And again there was only minor damage on the packing box and no where near where the damage was.  The shipping box was intact.  I realize I should have taken pictures of the packing box but it was impossible to remove the dresser from the box without cutting up the box to get the dresser out.
As you can see from the pictures this is extensive damage especially to the left panel. It looks like someone punched a hole into it.
I believe the Humble Abode is responsible for the shipping company it contracts out to if there is damage. Again since there was no major damage to the shipping box I can't imagine how this damage happened.
I have attached photos of the damage and also a copy of the shipping receipt with the driver's name and note of the minor package damage.
Thank you for your help.
[redacted]
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: While it is true that I did not cancel the order w/in 48 hours, I did cancel w/in 2 business days. The online policy states "2 days" as the amount of time allotted. 
Additionally, when I placed the order on a Thursday, they provided an estimated delivery date. The next day, they sent multiple emails stating that the manufacturer was backlogged and therefore they would be unable to come close to the estimated delivery date. So, I tried calling that day to discuss options. Nobody answered after putting me on hold for roughly 15 minutes, two times. So I called again the following business day, which was a Monday (not w/in 48 hours but the policy was not stated on their website in terms of hours). I did eventually speak w/ a representative who stated that he would not cancel without getting approval from his management because it was a custom order. He also did not mention an hourly time limit. I told him I was planning on checking the Revdex.com website. 
When I checked the Revdex.com website, I found that this company had an "F" rating, with hundreds of complaints. I called the company representative again, & explained how bad the company track record was, & again asked him to cancel the order. He explained that he'd need to talk with his management. I said that I wanted time stamped verification of this interaction as I wanted to show that I'd attempted to cancel within 2 business days. He agreed, sent me an email which I believed verified the attempt to verify within the allowabke time.  Again, he did not mention anything about "48 hours". I asked that management call me by end of business day but was not contacted, ever.
Because I felt the company was operating unjustly, I called AMEX, asked them what I should do, & they recommended that I cancel payment. The AMEX representative said that they have had to cancel payments to this company before. She said that AMEX would take care of the issue from that point on. 
I wrote an email to the company letting them know that I'd contacted Revdex.com & AMEX & in response, they sent me an email threatening to sue me & bill me for the cost of the lawsuit.
Why didn't they explain in the first place that the policy was only intended to allow for cancellations within 48 hours? And by the way, I have never submitted any complaint to any Revdex.com, nor have I ever had to cancel payment for any order I've placed. I'm not the party in this dispute with a bad track record; ironically, Humble Abode is. 
 
 
Sincerely,[redacted]

This customer has done this before and we believe she know exactly what she is doing. After further research we discovered this customer did this same thing 4 years ago where she received everything in good condition with no notes of damage at the time of delivery, and later claimed shipping damage....

The customer has made multiple false statements here as she made no notes of damage. She ordered the exact same item in 2013, where products were inspected and signed for in good condition, and then after delivery demand a refund for shipping damage. Freight carriers require customers inspect products and notate shipping damage on the delivery receipt at the time of delivery. a delivery appointment will not pay to replace furniture that was damaged after delivery. Customer received and signed for the shipment with no mention of product damage. No shipping company will pay to replace items that were damaged after they were delivered.

This resolution has been handled offline with the customer.

Final Consumer Response /* (2000, 6, 2016/02/16) */
Humble Abode finally processed a verified refund with my credit card company. This issue is resolved

Seller Beware. This customer spoke with at least three different people in our call center, telling a different story each time. The truth is this customer received and signed for the entire order in good condition and then asked to return everything. Initially she claimed everything was defective,...

then she said it was damaged, then claimed the finish was defective, and then back to claiming damage. Several times we requested images of damaged items and cartons, sometimes getting no response and sometimes receiving unrelated images showing us nothing. We find no evidence of defects, and an image that may or may not show damage. The customer received and signed for the order clearly stating everything was in good condition. No shipping company will pay a damage claim for merchandise damaged in the home by the customer after delivery. We offered to return everything with customer paying costs incurred to ship and return. As a courtesy, we also offered to sell the customer a replacement part with a giant discount and customer refused. This customer has made several false and contradicting statements trying to get a refund after receiving everything. Our service agents always replied quickly as the well-documented communication reflects. The customers slanderous statements will be handled offline.