Humble Abode

This is not the first time this customer has tried this so the recipient understands the process very wellThe recipient confirmed in writing at the time of delivery that everything was received in good conditionNo shipper or shipping insurance will pay to replace items that were damaged by the recipient after delivery

complaints like this are the reason the Revdex.com has so little credibility anymoreVery few Revdex.com complaints are even reviewed by humans at Revdex.com so anyone can write anything and Revdex.com posts it blindlyThis customer placed an order for several thousand dollars and then did not answer phone or reply to email or voicemail for weeks, so we refunded the customer in full and canceled the order thinking it was fraudNo retailer will ship large orders to customers if they do not answer their phone or respond to email or voicemail messages after requesting a call backFinally, after weeks the customer called us back and we informed the customer that everything is in-stock and ready to ship except by then one item was back ordered until AugustCustomer requested we ship everything except the back ordered item, and ship the one back-ordered item when it becomes availableCustomer has not been charged for the back ordered item and has received and signed for everything else in good conditionThis complaint is not accurate and completely misrepresents the factsWe made many attempts to reach the customer with no reply until finally customer called and sent an email outside of business hours, and received a reply the next business dayWe understand it's frustrating when items are back ordered, however, the customer was well informedWe are confused why the customer would not respond to our email and voicemail messages for weeks and then blame the delay on us with slanderous statements like thisThe record of communication with this customer is time-stamped and clearly reflects the factsCustomer has only been charged for items in their possessionThis slanderous review will be handled off-line

This resolution has been handled offline with the customer

Complaint: [redacted] I am rejecting this response because: I did purchase a dresser from this company previously Again it was delivered with no damage to the box, but there was a problem with one of the drawers not fitting properly on the rails I asked them to replace the drawer which they would not do and offered a partial refund for the drawer which I acceptedThey claim the damage to the drawer was because of shipping damage but the fact that the drawer did not fit right on the rails had nothing to do with shipping damageI did not pursue that matter any further because my husband was able to repair the drawer The only reason I went back to Humble Abode to buy this dresser was because the original one was damaged in a fire we had in our bedroom closet I tried to purchase the dresser at other online retailers like Amazon and Wayfair but was unable to get the color I needed I believe the tone of the response from Humble Abode was very rude and made it sound like I inflicted the damage to the dresser myself The freight driver indicated that since it was a delivery to entrance only that I could not unpack and inspect the contents while he was there And again there was only minor damage on the packing box and no where near where the damage was The shipping box was intact I realize I should have taken pictures of the packing box but it was impossible to remove the dresser from the box without cutting up the box to get the dresser out As you can see from the pictures this is extensive damage especially to the left panelIt looks like someone punched a hole into it I believe the Humble Abode is responsible for the shipping company it contracts out to if there is damageAgain since there was no major damage to the shipping box I can't imagine how this damage happened I have attached photos of the damage and also a copy of the shipping receipt with the driver's name and note of the minor package damage Thank you for your help [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Humble Abodes response to my last submission insinuates that I damaged the dresser on purpose after I received itThe only answer I have for that is why would I do such a thing - what exactly would I have to gainOnce again it was noted on the delivery slip that there was minor damage to the packing box in one small area but nothing that would have caused such damage in distinct areas of the dresser There is nothing more I can say except this company obviously does not care about its customers which is proven by the fact that they never respond to their customer inquiries except through emailsWhy would a company have a customer service number to call if they are never going to be available to talk to their customers This is very poor customer service and frustrating Again I believe this company owes me a refund on this purchaseSincerely, [redacted]

I will not do business with this company again and am working with the manufacturer for resolution in replacement of the damaged headboard Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: While it is true that I did not cancel the order w/in hours, I did cancel w/in business daysThe online policy states "days" as the amount of time allotted Additionally, when I placed the order on a Thursday, they provided an estimated delivery dateThe next day, they sent multiple emails stating that the manufacturer was backlogged and therefore they would be unable to come close to the estimated delivery dateSo, I tried calling that day to discuss optionsNobody answered after putting me on hold for roughly minutes, two timesSo I called again the following business day, which was a Monday (not w/in hours but the policy was not stated on their website in terms of hours)I did eventually speak w/ a representative who stated that he would not cancel without getting approval from his management because it was a custom orderHe also did not mention an hourly time limitI told him I was planning on checking the Revdex.com website When I checked the Revdex.com website, I found that this company had an "F" rating, with hundreds of complaintsI called the company representative again, & explained how bad the company track record was, & again asked him to cancel the orderHe explained that he'd need to talk with his managementI said that I wanted time stamped verification of this interaction as I wanted to show that I'd attempted to cancel within business daysHe agreed, sent me an email which I believed verified the attempt to verify within the allowabke time Again, he did not mention anything about "hours"I asked that management call me by end of business day but was not contacted, ever Because I felt the company was operating unjustly, I called AMEX, asked them what I should do, & they recommended that I cancel paymentThe AMEX representative said that they have had to cancel payments to this company beforeShe said that AMEX would take care of the issue from that point on I wrote an email to the company letting them know that I'd contacted Revdex.com & AMEX & in response, they sent me an email threatening to sue me & bill me for the cost of the lawsuit Why didn't they explain in the first place that the policy was only intended to allow for cancellations within hours? And by the way, I have never submitted any complaint to any Revdex.com, nor have I ever had to cancel payment for any order I've placedI'm not the party in this dispute with a bad track record; ironically, Humble Abode is Sincerely, [redacted]

This customer has done this before and we believe she know exactly what she is doingAfter further research we discovered this customer did this same thing years ago where she received everything in good condition with no notes of damage at the time of delivery, and later claimed shipping damage The customer has made multiple statements here as she made no notes of damageShe ordered the exact same item in 2013, where products were inspected and signed for in good condition, and then after delivery demand a refund for shipping damageFreight carriers require customers inspect products and notate shipping damage on the delivery receipt at the time of deliverya delivery appointment will not pay to replace furniture that was damaged after deliveryCustomer received and signed for the shipment with no mention of product damageNo shipping company will pay to replace items that were damaged after they were delivered

Final Consumer Response / [redacted] (2000, 6, 2016/02/16) */ Humble Abode finally processed a verified refund with my credit card companyThis issue is resolved