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Humble Beginnings Property Maintenance/Cleaning Service LLC

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Reviews Humble Beginnings Property Maintenance/Cleaning Service LLC

Humble Beginnings Property Maintenance/Cleaning Service LLC Reviews (2)

We initially had an appt with customer in which we did reschedule and she agree upon the change On that evening when we were scheduled to arrive the customer said that she had no electric and I told the customer be way on phone that it was impossible to do the work without electricityAfter I
told the customer this she harassed the company's call back number all.night for as bout three hourOn the next day when she was contacted the front office said that she was rude and cursed them out and threa tened tbem demanding a refund!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I have phone records and text messages to prove that this man, Kevin, who claims to be the owner of the business despite it being registered to another person, did not inform me that he would not be coming. He no showed for the first appointment that was scheduled, and I had to reach out to him for information why. When he finally got back to me he said he would personally come that night to do the cleaning. I informed him my electric was turned off via text message, and he asked how he was supposed to do the work.  I then bought an extension cord and made arrangements to do use my neighbors power.  I called to ask if he was still coming to do the work, and he did not answer any of the phone calls and did not respond to text messages. He did not inform me that he would not be coming, I had to once again assume he wasn't.  The next business day, he would not answer my phone calls so I reached out to the company's professional [redacted] page. I was told by whomever runs that account that he would get in touch with me.  He did, said he apologized, and that he would refund my money. When I informed him how angry I was about the situation because I lost my security deposit about $700, he became angry, and cursed at me.  He requested that I send him my information to get a refund. He initially wasn't even sure how much he owed me. He said [redacted] was an option to pay, but I said I would send my address. He said he would have it to me by next Tuesday, which will be November 7.  I then texted him my address, to which he did not respond. I sent follow up message to make sure that he had received them, to which he replied that he had. I assumed the conversation was done at that point, but then Kevin told me that because I had contacted the Revdex.com and written a review online that I would not be getting the money back. He continued to call me names and told me he was going to contact the police because of harassment. I explained again that I was not harassing him, I simply want my money back, and that I am well within my rights to write reviews and contact the Revdex.com.The name calling continued, and he has since said he will not refund my money. Attached are phone records and all text messages received.  The phone records indicate all the phone calls made to Humble Beginnings and show that the calls went to voicemail. I am owed money regarding this claim, want it refunded and want this disgusting behavior on record with the Revdex.com. 
Regards,
[redacted]

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Address: 5846 Lebanon Ave, Phila, Pennsylvania, United States, 19131-3030

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