Hi,There is no record of ever having been contacted by this customer, however, I was able to locate the charges in our systemcharges have been fully refunded and the funds will post back to the account within 3-business daysThe subscription has been canceled and the card has been blocked from further purchases in our system.It appears that this customer's credit/debit card information may have been compromised by an outside source, and we very strongly recommend that they contact their financial institution to have the card canceled and get a new one issued.Regards, [redacted] ***Customer Support ManagerHumble Bundle
Hello there, My name is ***, and I am a CS representative with Humble BundleWe are very sorry to hear that [redacted] s credit card information was stolen in an effort to secure a Monthly Subscription from our siteWe have reached out to [redacted] via email to let her know that the charges in question have been located and refundedShe should receive two separate refunds totaling $The funds should be back in her account within 5-business daysPlease reach out if you have any questions or concerns, Best, [redacted] Lead CS NinjaHumble Bundle Inc [redacted]
Hello [redacted] , Thank you for reaching out to us in this matter Upon reviewing your information, it appears that one of our support ninjas, [redacted] , was able to successfully recover your lost purchase on April 5th (support request # [redacted] )It appears as if there was a typo in your email address at the time of checkout, which would explain why your purchase receipt did not arrive despite the fact that your payment was successful We apologize for the time in which it took for us to resolve this incidentWe do our best to handle all support requests in a timely matter, in the order in which they are received If our information is inaccurate and your incident has not been fully resolved, please feel free to write us at [redacted] Thank you for being a valued Humble Bundle customer, - [redacted] Humble Bundle [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/05/26) */ [redacted] submitted a support request through our help center at http://support.humblebundle.comWe received the request (#XXXXXX) on May and provided a refund on May While it does sound like ***'s credit card information was used fraudulently, unfortunately we cannot provide any further information about the purchaserOur best recommendation is to call the card's issuing financial institution to reissue a new card to prevent further abuse Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) my money was refunded however I do not think this company has adequate security checks in placeI asked what address did the fraudster have the items they they purchased with MY card sent to so I could fill out a police report and they said that they needed to protect the privacy of the fraudster so they could not disclose that informationThey were also very flippant in their response to me when I let them know someone is using their company to commit fraud- like it happens all the timeIn this day and age I think companies need to take fraud seriously- and yes I did cancel my card but it is a very cumbersome canelling and re issueing paymentsI would have appreciated some professionalismI do not believe they would have responded if I did not file a complaint with the Revdex.com- so thank You! and keep up the good work!
Hi there, I'm very sorry to hear about the fraudulent charge on your account I am more than happy to offer a refund for this unauthorized purchase, once I have enough information to locate the charge We unfortunately do not offer phone support, but I can definitely assist you over email To get started on locating the charge, can you please submit a support ticket through this link: [redacted] We'll do our best to get this sorted out for you quickly Thanks!
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Contact Name and Title: [redacted] - Support Manager Contact Phone: N/A Contact Email: [redacted] @humblebundle.com Hello ***, Thank you for reaching out to us and I apologize for this unfortunate circumstanceTo enable us to help you much more quickly than we can through the Revdex.com, I recommend emailing us at [redacted] @humblebundle.com and including my personal address [redacted] @humblebundle.com in the CC fieldThis will enable me to follow up with you right away To provide you with refunds for the two fraudulent orders you mentioned, we need to know some information about the card which was used: -Name on the card used to make the purchase -Last four digits on the card -Expiration date of the card -Type of card (Visa, Mastercard, American Express) -The date of the purchase -The purchase amount This information will allow me to look up the orders in our payment system I will keep an eye out for your reply
Hello there,The customer wrote it regarding this issue July 21st of this yearThe order of which the refund was requested was made September 19th, This falls way beyond our day refund windowHowever, we were willing to work with him when he filed a ticket regarding the same order [redacted] ) in January of last yearAs the order was still outside of the refund window, we were systematically unable to issue a refund to the original method of purchase, which in this case was a credit cardOnce an order has gone past the day refund window, any refunds issued must be made via PayPal directly to a PayPal accountWhen told this, the customer replied:"Hi,I have not a PayPal account.You don't need to reimburse me.I hope you will contribute to charity.Good bye."Over a year later, the customer submits another request demanding a refundWe have made every effort to work with this customerOur day refund policy is stated in our Terms of Service ( [redacted] )Unfortunately for this customer, we cannot issue refund for the order in question at this timeBest,Team Humble
Hi,There is no record of ever having been contacted by this customer, however, I was able to locate the charges in our systemcharges have been fully refunded and the funds will post back to the account within 3-business daysThe subscription has been canceled and the card has been blocked from further purchases in our system.It appears that this customer's credit/debit card information may have been compromised by an outside source, and we very strongly recommend that they contact their financial institution to have the card canceled and get a new one issued.Regards, [redacted] ***Customer Support ManagerHumble Bundle
Hello there, My name is ***, and I am a CS representative with Humble BundleWe are very sorry to hear that [redacted] s credit card information was stolen in an effort to secure a Monthly Subscription from our siteWe have reached out to [redacted] via email to let her know that the charges in question have been located and refundedShe should receive two separate refunds totaling $The funds should be back in her account within 5-business daysPlease reach out if you have any questions or concerns, Best, [redacted] Lead CS NinjaHumble Bundle Inc [redacted]
Hello [redacted] , Thank you for reaching out to us in this matter Upon reviewing your information, it appears that one of our support ninjas, [redacted] , was able to successfully recover your lost purchase on April 5th (support request # [redacted] )It appears as if there was a typo in your email address at the time of checkout, which would explain why your purchase receipt did not arrive despite the fact that your payment was successful We apologize for the time in which it took for us to resolve this incidentWe do our best to handle all support requests in a timely matter, in the order in which they are received If our information is inaccurate and your incident has not been fully resolved, please feel free to write us at [redacted] Thank you for being a valued Humble Bundle customer, - [redacted] Humble Bundle [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/05/26) */ [redacted] submitted a support request through our help center at http://support.humblebundle.comWe received the request (#XXXXXX) on May and provided a refund on May While it does sound like ***'s credit card information was used fraudulently, unfortunately we cannot provide any further information about the purchaserOur best recommendation is to call the card's issuing financial institution to reissue a new card to prevent further abuse Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) my money was refunded however I do not think this company has adequate security checks in placeI asked what address did the fraudster have the items they they purchased with MY card sent to so I could fill out a police report and they said that they needed to protect the privacy of the fraudster so they could not disclose that informationThey were also very flippant in their response to me when I let them know someone is using their company to commit fraud- like it happens all the timeIn this day and age I think companies need to take fraud seriously- and yes I did cancel my card but it is a very cumbersome canelling and re issueing paymentsI would have appreciated some professionalismI do not believe they would have responded if I did not file a complaint with the Revdex.com- so thank You! and keep up the good work!
Hi there, I'm very sorry to hear about the fraudulent charge on your account I am more than happy to offer a refund for this unauthorized purchase, once I have enough information to locate the charge We unfortunately do not offer phone support, but I can definitely assist you over email To get started on locating the charge, can you please submit a support ticket through this link: [redacted] We'll do our best to get this sorted out for you quickly Thanks!
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Contact Name and Title: [redacted] - Support Manager Contact Phone: N/A Contact Email: [redacted] @humblebundle.com Hello ***, Thank you for reaching out to us and I apologize for this unfortunate circumstanceTo enable us to help you much more quickly than we can through the Revdex.com, I recommend emailing us at [redacted] @humblebundle.com and including my personal address [redacted] @humblebundle.com in the CC fieldThis will enable me to follow up with you right away To provide you with refunds for the two fraudulent orders you mentioned, we need to know some information about the card which was used: -Name on the card used to make the purchase -Last four digits on the card -Expiration date of the card -Type of card (Visa, Mastercard, American Express) -The date of the purchase -The purchase amount This information will allow me to look up the orders in our payment system I will keep an eye out for your reply
Hello there,The customer wrote it regarding this issue July 21st of this yearThe order of which the refund was requested was made September 19th, This falls way beyond our day refund windowHowever, we were willing to work with him when he filed a ticket regarding the same order [redacted] ) in January of last yearAs the order was still outside of the refund window, we were systematically unable to issue a refund to the original method of purchase, which in this case was a credit cardOnce an order has gone past the day refund window, any refunds issued must be made via PayPal directly to a PayPal accountWhen told this, the customer replied:"Hi,I have not a PayPal account.You don't need to reimburse me.I hope you will contribute to charity.Good bye."Over a year later, the customer submits another request demanding a refundWe have made every effort to work with this customerOur day refund policy is stated in our Terms of Service ( [redacted] )Unfortunately for this customer, we cannot issue refund for the order in question at this timeBest,Team Humble