A phone number listed as the contact number for a customer was written incorrectly and transposed two numbersUnfortunately it ended up being Ms [redacted] 's phone numberThis was unfortunately an error with no intention to contact [redacted] nor solicit anythingOur apologies for the inconvenience that this error causedWe corrected the phone number as soon as this was made aware to us
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. What the Inn is not informing you is I have a voicemail from Mr. [redacted] cancelling my reservation and stating he was giving me a full refund. Evidently his wife [redacted] didn’t like that so now she’s refusing to follow through. I’m my voicemail it states they are cancelling my reservation therefore their “72hrpolicy” is void. They cancelled the reservation and said I was getting a refund. I expect the refund.
A phone number listed as the contact number for a customer was written incorrectly and transposed two numbersUnfortunately it ended up being Ms [redacted] 's phone numberThis was unfortunately an error with no intention to contact [redacted] nor solicit anythingOur apologies for the inconvenience that this error causedWe corrected the phone number as soon as this was made aware to us
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. What the Inn is not informing you is I have a voicemail from Mr. [redacted] cancelling my reservation and stating he was giving me a full refund. Evidently his wife [redacted] didn’t like that so now she’s refusing to follow through. I’m my voicemail it states they are cancelling my reservation therefore their “72hrpolicy” is void. They cancelled the reservation and said I was getting a refund. I expect the refund.