Humphreys Family Practice Clinic, PC

I am filing this complaint against the [redacted] and [redacted] as a result of an invoice for which the clinic is demanding my payment. I never received any services from the clinic and do not feel payment is warranted.For years I had been a patient at the [redacted] group located on [redacted] and my primary care physician was [redacted]. On December 28th, 2012 I had a doctors visit scheduled at the clinic, [redacted] was unavailable so my appointment was set with [redacted]. On that day I had the first appointment following the clinics lunch break. Upon arriving and checking-in, I was pleased to see no one else in the waiting room. For whatever reason I waited over 20 minutes in the waiting room before the nurse called me back to the room. Once I was in my room in the clinic, the nurse asked me a few questions and said the doctor would be with me shortly. After waiting another 20 minutes in the room with no one (including the doctor) coming in to give me an update, I got frustrated and left. Not once did I see [redacted] and no services were performed on this visit. I was surprised to later receive a bill and amount due from this visit. I called the clinic, disputed the charge, and requested details from the visit in question. I was told the doctor noted that services were performed and the clinic stood by the invoice and requested my prompt payment on this matter. I have not returned to the clinic since this day and have switched primary care physicians as a result.To conclude this matter, I would like the clinic to close my account with a zero balance due in settlement of this issue.Product_Or_Service: Doctor's visitDesired SettlementTo conclude this matter, I would like the clinic to close my account with a zero balance due in settlement of this issue.Business' Initial Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@bmg.mdOn behalf of [redacted] of Humphreys Family Practice Clinic, we apologize to this patient and will write-off the balance amount due of his financial responsibility as a good will gesture. However, he was seen and treated by [redacted] on this date. The original appointment was for 3:30, he called at 11:30 and asked for an earlier appointment of which 1:30 was given in response. Patient arrived late according to his sign in at 1:43. (Other scheduled patients for [redacted] had already arrived and were in exam rooms.) Front desk checked him in immediately, he was seated in exam room, and his vitals were taken and recorded at 1:52pm by the medical assistant to [redacted] was already with another patient who had arrived earlier than this patient. [redacted] finished her other patient by 1:48pm per her notes, and then proceeded to evaluate this patient. [redacted] documented her service to this patient in exam room. [redacted] noted in his electronic chart about his medical condition on that date (chief complaint. etc.). [redacted] wears white lab coat with her name on the chest area to identify herself visibly, and she introduces herself upon entering exam room. Thus, we apologize if it was not clear to the patient that he had been seen and evaluated by a [redacted] physician prior to his decision to leave. Evaluation services were rendered as documented by [redacted], prior to the patient leaving the office during the visit, before the visit was completed. As a courtesy gesture, [redacted] will advise our billing office to dismiss the balance amount owed by the patient and send him a statement indicating such. Thank you, [redacted] of [redacted]