Had Them inspect a property that I purchased about a month agoIt appears they actually didn't inspect and just issued a clean reportI have now found feet of termite damage in the only place they had to inspect(the band joist above a poured concrete basementIt is a full open basement with no obstructionsThe inspector came back out the day after and looked at what I foundAfter a little back and forth he said "I'm human and everyone makes mistakesThis is what we have insurance for"So I thought things were going to be ok and would be taken care ofToday I call in because it's been days and I have gotten no information about how to proceedThe office manager calls me back and says "Why are you calling me?" I explain how I used them for an inspection and have now found damage on what they were paid to inspectHe then proceeded to berate me for calling him and talk over me every time I tried to answer a question he askedWe are now going to be in a very fun lawsuitIf you are reading this before you hire themRUN!!!
April 29, 2016Revdex.comPhila PaRE: *** ***---*** *** ***, Glenside Pa ***On November 2015, Humphreys technician of over eight years services the above mentioned premises for mice with a day warranty*** *** did complain about the service, however it was due
to a personality conflict with the service technicianIn our training, we emphasize to all the technicians to not allow the consumer instruct you on to how to do the serviceThe technicians are the experts with years of continuous trainingWe have serviced PA and NJ for over years and our service is our reputation.To try and resolve the issue with *** ***, I explained there would be no charge for the services performed, and that we would send the technician back to the home to remove the bait stations that were placed for the rodent problemHe explained that he wanted the service and to leave the stations as they areConfused I stated that if he wanted the service, however he didn't want to pay for the serviceFiguring this would solve the problem, and he would call someone elseShortly after I received a check in the mail in the amount of $with a letter explaining it should cover most of the bait stations and services renderedThis is an insult.There will be no settlement on Humphreys Pest Control part, I will not accept the partial paymentI offered to remove the bait stations and no payment would be due, However he wanted to continue keeping the service and the warranty associated therefore full payment should be submitted.Having not heard from *** *** in several weeks, I am to assume the services performed have eliminated the rodent problem in the home and we expect to be paid in fullPerhaps *** *** would like to call the office or even stop by beings we are five minutes away.Humphreys Pest ControlRosamond H***
President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I
acknowledge that services were provided by a Humphreys technician on November
18, 2015 for mice treatment. However, the issues I had were not due to a
personality conflict with the technician as Ms. Humphrey’s falsely claimed –
actually I found the technician to be overall pleasant despite being mildly unprofessional
– my issue was 100% related to the services provided, or lack thereof. I in no
way shape or form attempted to instruct the technician on how to perform the
service – I am not an expert in the field, nor have I ever claimed to be. This
is precisely why I contacted Humphreys. To the contrary, I initially put my entire
faith and trust in the technician (and Humphrey’s reputation). That being said,
I did closely observe and walkthrough with the technician, the entire time, as
he serviced my home. What sparked my concern was how quickly the technician serviced
my home and the fact that many areas of my home were not treated or even looked
over. I questioned this, but was told what was done was sufficient. Even as a
non-expert I recognized that the level of service was not thorough or
sufficient.
To verify my
suspicion, I phoned three other companies following Humphrey’s service to
discuss their normal process for treating mice. It was clearly confirmed by all
companies that Humphrey’s process was subpar. This is why, on November 19,
2015, in an effort to have proper service performed I hired a different, highly
reputable company. The second company was informative, extremely thorough,
professional and a complete contrast to the service performed by Humpreys. Consequently,
on November 20, 2015, I contacted Humphreys to express my dissatisfaction with
the services received, as well as to request a refund and terminate any
warranty assumed. The office manager agreed to my request but stated she would
have to consult with the owner on an amount and would call me back – no such
call back was received. On November 23,
2015, which is when I was first able to get a hold of Ms. Humphreys, we
discussed the matter at hand to which I explained my concerns and the fact that
I had another company perform the services, which were confirmed to be subpar. I
acknowledge that Ms. Humphreys offered to have a technician come back to
perform additional service. But as I explained to Ms. Humphrey’s, because the
initial service was so unsatisfactory and I had already had another company
come out to do a proper job, I rejected her offer. I insisted on a refund or at
the very least for Humphreys to only charge me for the bait stations placed in
my home – bait stations which at that time were removed and boxed following
service from the other company. At no point did Ms. Humprheys offer to remove
the baits or explain there would be “no charge” by doing so. If that were the
case, I would’ve have gladly agreed. What reason would I have to reject the
very outcome I was seeking? Up to that point, no resolution was reached and Ms.
Humphreys stated she would follow up with me.
On December
22 2015, nearly a month after we spoke, I received the attached
letter (entitled “HUMPHREYS LETTER”) with a slew of falsities and ultimately a
rejection of my request for refund/partial payment, to which I replied to with
the attached letter (entitled “RESPONSE TO HUMPHREYS”). No reply was received in
response to my letter; instead what I would receive was statement after
statement (attached and entitled “STATEMENTS”) with “finance charges” tacked on.
This to me is an insult. An even bigger insult is Ms. Humphrey’s claim that I
have not contacted her. I did everything in my power to contact Humphreys
timely (through phone calls and letters) with my concerns and requests. I have
offered opportunity after opportunity to reach a resolution. I even offered to
pay for the materials to show good faith and put this matter to rest. I am not
willing to pay for services that were clearly not performed professionally or to
the level claimed by Ms. Humphrey’s. I reject Humphreys
Pest Control’s claim that “I wanted to continue keeping the service and the
warranty associated therefore full payment should be submitted.” I further reject
Humphreys Pest Control’s claim that no settlement
will be accepted. Regards,
[redacted]
November 20 2015Better Business of PA:In reviewing our file for the above mentioned complaint, we feel there is a positive explanation. However, first need to question why your e-mail reads [redacted], Huntingdon Valley, yet we serviced the above address in Abington.The bedbugs service was...
treated on July 7, 2015. Our policy is to return approximately ten days later to inspect and retreat, if necessary. At the time this appointment was scheduled for July 27, the [redacted] reported sight of one bedbug on the bed. Our technician, who was the same tech from last visit, was informed there is a problem. The [redacted] claim the tech started treatment upon arrival. They knew he was coming at a certain time and our tech was aware of the problem.We have been doing bedbug treatments for many years and never tell a customer to be out for days. In fact our method is to have full access to areas treated and suggest to customer to wait for the application to be thoroughly dry before entering area, There is no reason to leave the premises. Our materials are approved by the EPA,On August 10th, the [redacted] requested a callback due to bites where an appointment was made for 8/17 at 3pm. A different tech arrived and was told by **. [redacted] we need to reschedule since the baby and mom are sleeping in problem room. I ask now why they would sleep in a bed they claim is infested. They knew we were coming, yet no courtesy calf to reschedule. The visit was then rescheduled for Aug 19th.To summarize: The premises has a ninety day guarantee, yet the [redacted] did not take advantage by calling to have us come back. Enclosed is a paper given to customer, which states "you should plan to be out of treatment area during and after 1 hour after treatment". Also, I find it interesting they hired another company. Did they provide you with copy of an invoice.Rosamond H
Had Them inspect a property that I purchased about a month agoIt appears they actually didn't inspect and just issued a clean reportI have now found feet of termite damage in the only place they had to inspect(the band joist above a poured concrete basementIt is a full open basement with no obstructionsThe inspector came back out the day after and looked at what I foundAfter a little back and forth he said "I'm human and everyone makes mistakesThis is what we have insurance for"So I thought things were going to be ok and would be taken care ofToday I call in because it's been days and I have gotten no information about how to proceedThe office manager calls me back and says "Why are you calling me?" I explain how I used them for an inspection and have now found damage on what they were paid to inspectHe then proceeded to berate me for calling him and talk over me every time I tried to answer a question he askedWe are now going to be in a very fun lawsuitIf you are reading this before you hire themRUN!!!
April 29, 2016Revdex.comPhila PaRE: *** ***---*** *** ***, Glenside Pa ***On November 2015, Humphreys technician of over eight years services the above mentioned premises for mice with a day warranty*** *** did complain about the service, however it was due
to a personality conflict with the service technicianIn our training, we emphasize to all the technicians to not allow the consumer instruct you on to how to do the serviceThe technicians are the experts with years of continuous trainingWe have serviced PA and NJ for over years and our service is our reputation.To try and resolve the issue with *** ***, I explained there would be no charge for the services performed, and that we would send the technician back to the home to remove the bait stations that were placed for the rodent problemHe explained that he wanted the service and to leave the stations as they areConfused I stated that if he wanted the service, however he didn't want to pay for the serviceFiguring this would solve the problem, and he would call someone elseShortly after I received a check in the mail in the amount of $with a letter explaining it should cover most of the bait stations and services renderedThis is an insult.There will be no settlement on Humphreys Pest Control part, I will not accept the partial paymentI offered to remove the bait stations and no payment would be due, However he wanted to continue keeping the service and the warranty associated therefore full payment should be submitted.Having not heard from *** *** in several weeks, I am to assume the services performed have eliminated the rodent problem in the home and we expect to be paid in fullPerhaps *** *** would like to call the office or even stop by beings we are five minutes away.Humphreys Pest ControlRosamond H***
President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I
acknowledge that services were provided by a Humphreys technician on November
18, 2015 for mice treatment. However, the issues I had were not due to a
personality conflict with the technician as Ms. Humphrey’s falsely claimed –
actually I found the technician to be overall pleasant despite being mildly unprofessional
– my issue was 100% related to the services provided, or lack thereof. I in no
way shape or form attempted to instruct the technician on how to perform the
service – I am not an expert in the field, nor have I ever claimed to be. This
is precisely why I contacted Humphreys. To the contrary, I initially put my entire
faith and trust in the technician (and Humphrey’s reputation). That being said,
I did closely observe and walkthrough with the technician, the entire time, as
he serviced my home. What sparked my concern was how quickly the technician serviced
my home and the fact that many areas of my home were not treated or even looked
over. I questioned this, but was told what was done was sufficient. Even as a
non-expert I recognized that the level of service was not thorough or
sufficient.
To verify my
suspicion, I phoned three other companies following Humphrey’s service to
discuss their normal process for treating mice. It was clearly confirmed by all
companies that Humphrey’s process was subpar. This is why, on November 19,
2015, in an effort to have proper service performed I hired a different, highly
reputable company. The second company was informative, extremely thorough,
professional and a complete contrast to the service performed by Humpreys. Consequently,
on November 20, 2015, I contacted Humphreys to express my dissatisfaction with
the services received, as well as to request a refund and terminate any
warranty assumed. The office manager agreed to my request but stated she would
have to consult with the owner on an amount and would call me back – no such
call back was received. On November 23,
2015, which is when I was first able to get a hold of Ms. Humphreys, we
discussed the matter at hand to which I explained my concerns and the fact that
I had another company perform the services, which were confirmed to be subpar. I
acknowledge that Ms. Humphreys offered to have a technician come back to
perform additional service. But as I explained to Ms. Humphrey’s, because the
initial service was so unsatisfactory and I had already had another company
come out to do a proper job, I rejected her offer. I insisted on a refund or at
the very least for Humphreys to only charge me for the bait stations placed in
my home – bait stations which at that time were removed and boxed following
service from the other company. At no point did Ms. Humprheys offer to remove
the baits or explain there would be “no charge” by doing so. If that were the
case, I would’ve have gladly agreed. What reason would I have to reject the
very outcome I was seeking? Up to that point, no resolution was reached and Ms.
Humphreys stated she would follow up with me.
On December
22 2015, nearly a month after we spoke, I received the attached
letter (entitled “HUMPHREYS LETTER”) with a slew of falsities and ultimately a
rejection of my request for refund/partial payment, to which I replied to with
the attached letter (entitled “RESPONSE TO HUMPHREYS”). No reply was received in
response to my letter; instead what I would receive was statement after
statement (attached and entitled “STATEMENTS”) with “finance charges” tacked on.
This to me is an insult. An even bigger insult is Ms. Humphrey’s claim that I
have not contacted her. I did everything in my power to contact Humphreys
timely (through phone calls and letters) with my concerns and requests. I have
offered opportunity after opportunity to reach a resolution. I even offered to
pay for the materials to show good faith and put this matter to rest. I am not
willing to pay for services that were clearly not performed professionally or to
the level claimed by Ms. Humphrey’s. I reject Humphreys
Pest Control’s claim that “I wanted to continue keeping the service and the
warranty associated therefore full payment should be submitted.” I further reject
Humphreys Pest Control’s claim that no settlement
will be accepted. Regards,
[redacted]
November 20 2015Better Business of PA:In reviewing our file for the above mentioned complaint, we feel there is a positive explanation. However, first need to question why your e-mail reads [redacted], Huntingdon Valley, yet we serviced the above address in Abington.The bedbugs service was...
treated on July 7, 2015. Our policy is to return approximately ten days later to inspect and retreat, if necessary. At the time this appointment was scheduled for July 27, the [redacted] reported sight of one bedbug on the bed. Our technician, who was the same tech from last visit, was informed there is a problem. The [redacted] claim the tech started treatment upon arrival. They knew he was coming at a certain time and our tech was aware of the problem.We have been doing bedbug treatments for many years and never tell a customer to be out for days. In fact our method is to have full access to areas treated and suggest to customer to wait for the application to be thoroughly dry before entering area, There is no reason to leave the premises. Our materials are approved by the EPA,On August 10th, the [redacted] requested a callback due to bites where an appointment was made for 8/17 at 3pm. A different tech arrived and was told by **. [redacted] we need to reschedule since the baby and mom are sleeping in problem room. I ask now why they would sleep in a bed they claim is infested. They knew we were coming, yet no courtesy calf to reschedule. The visit was then rescheduled for Aug 19th.To summarize: The premises has a ninety day guarantee, yet the [redacted] did not take advantage by calling to have us come back. Enclosed is a paper given to customer, which states "you should plan to be out of treatment area during and after 1 hour after treatment". Also, I find it interesting they hired another company. Did they provide you with copy of an invoice.Rosamond H