Sign in

Humphry Property Management, Inc.

Sharing is caring! Have something to share about Humphry Property Management, Inc.? Use RevDex to write a review
Reviews Humphry Property Management, Inc.

Humphry Property Management, Inc. Reviews (6)

Complaint: ***I am rejecting this response because Humphrey Property Management is again avoiding and misleading the situation I totally understand the charges - nearly years after vacating the property due to Humphrey's erroneous bookkeeping they tried to collect money not owed to them December 31, I provided our final bill from the City of Nampa and payment information Over two weeks later, on January 18,2016, Humphrey publicly post that they are writing off the amount and not turning to collections to avoid upsetting my daughter Then on March 7, 2016, my daughter only receives communication from Humphrey for the same amount The history of Humphrey has nothing to do with the facts in this matter You have been supplied with all the documentation, I will gladly sit down with you to review, with or without MsH***
We have never stated that we received ONE WORKING garage door opener Humphrey has alleged we received a second garage door opener We did, however it NEVER worked Humphrey's history of maintenance does not reflect it, I have given a sworn statement that we never had working garage door openers, and communication from a third party At times Humphrey has said that a programmed door opener was provided, but they have not shown any documentation for it, to who it was delivered or signed for It is an unsubstantiated claim
Humphrey originally claimed we were out to get them, now they claim I feel they took advantage of a young adult Facts are facts Humphrey does not conduct honorable business Humphrey's inspector "who inspects literally hundreds of door openers" did not disclose the empty shell of the keyless entry to the garage Upon advising Humphrey of the empty shell, it was NOT CORRECTED DURING THE ENTIRE YEAR This, as well as the leaking dishwasher that was never fixed and the non-payment for irrigation water for a subsequent year, are the facts of our history with Humphrey
Humphrey needs to honest and clear on Facebook We never owed a bill, we never could have been turned to collections Humphrey may be writing off their own accounting mistake but it has nothing to do with us
Humphrey needs to reimburse us for the garage door opener, be honest and candid about their mistake on Facebook, and learn from this and become a reputable business
Sincerely,*** ***

According to my maintenance coordinator he did notify her via telephone message.In the previous email I stated that the restoration company was working in the best interest of the property and the ownerWith this is in mind , all our company did was send the restoration company out to see what was going onOn all other occasions they have given an estimate and also sent over paperwork for us to sign authorizing them to do the workThis time they did not get authorization and just did the workAgain, I believe they had the best of intentions.*** *** is aware that they did not have authorization from us to do the work but only to go assess the situationI explained this before when she ask me to pay for the bill and this was and is why I do not feel I am responsible for it. Thank you

Complaint: [redacted]I am rejecting this response because:  I have today faxed my response which includes attachments.Sincerely,[redacted]
This is my response to the Message From Business on the Revdex.com's notice dated 3/9/16. I am including the March 7th email from Humphrey Property Management to [redacted] ONLY. [redacted] forwarded the message to my work email, and I forwarded the message to my home email. The Humphrey email included a statement dated March 71 2016, addressed to my daughter and myself at the property address which was vacated two years earlier, on March 31, 2014,this is also included. With regards to the second paragraph of H[redacted] response, I hope the documents H[redacted] forwarded to you regarding Facebook and Google were complete. They have deleted postings from Facebook,. I have not viewed Google. I am including a screenshot of one of the Facebook postings that are no longer viewable by the public and I feel Humphrey has deleted their response to a posting of ours as well. I did write a review on Google in August of 2015 and every single word is true. I was hearing radio commercials in which Humphrey boasts of their professionalism and conduct, and I did not feel it was a fair representation. The public has the right to know good and bad. I did not pursue my complaint against Humphrey at the termination of the lease- March 31, 2014, for the $81.00 for the garage door opener, as it was minor compared to personal issues at the time. [redacted] father,[redacted], and my husband of 20 years, though then divorced, died unexpectedly February 9 1 of 2014 at the age of 52 and we were dealing with extreme grief and shock, not only for [redacted] but for her sister as well. The girls also had his financial affairs including a house, several vehicles including recreational vehicles, life insurance, a 401(k) and other matters to deal with. Also with regards to the second paragraph, apparently I did misstate Humphrey's words as "publicly state that they could sue us but will not". The statement by Humphreys was approximately 2 weeks after I had provided Taj H[redacted] with a copy of the City of Nampa's final bill, which is in my name and through March 31, 2014, with a forwarding address, and the number of my check and date it was banked. Humphreys publicly posted that the account typically would be turned to collections but in order to not cause my daughter further stress, they would write it off. This is not a quote, but would appear on the Facebook documentation Humphrey provided Revdex.com if Humphreys provided complete, unaltered information. Also with regards to the second paragraph, Humphreys NEVER has asked for any further proof or assistance with regards to the City of Nampa water bill after I provided them with documentation. Although the City should not divulge any of my personal information, if Humphreys would have worked with the City, providing not only the statement they were trying to collect, as well as my final bill and payment information of the City water bill, I cannot believe the City would not recognize if a mistake had been made. Within the third paragraph of Humphrey's Response it alleges Humphrey has actively been reading, responding and investigating our complaints. Our last complaint was in April of 2014, regarding the charge for the second garage door opener. All this began 1 year and 9 months after our vacating the property when Humphrey contacted us alleging we owed a balance of $30.06! A lease requirement is to have utilities in the occupant's name. If we owed money to the City of Nampa, the City of Nampa would collect that bill from us. It is hard to believe that Humphreys or any rental business would not be aware of that. In a nutshell, what we have is: 1. One year and nine months after our lease terminated and we vacated we were contacted by Humphrey- December 30,2015,and told we owed $30.06 for a water bill; 2. The next day, December 31, 2015,I provided Humphrey with proof of payment of the bill in question; 3. Mid-January 2016, Humphrey publicly posted that it would write off the bill instead of sending it to collections to avoid further stress to my daughter (proof had already been supplied, no further information has ever been requested); 4. Then on March 7, 2016, my daughter ONLY received an email requesting payment OF THE SAME WATER BILL; and 5. On March 7,2016,I filed a complaint with the Revdex.com concerning this bill and the continued harassment. I am providing you with the email and documentation I provided Humphrey on December 31, 2015, which also includes my 2014 email disputing the garage door opener charge. Regarding paragraph 4 of the Humphrey Response, the only charge in question other than the water bill is for the purported additional garage door remote. My position is that the charge has NOT been thoroughly investigated, and is misrepresented by Humphrey. I have previously explained my reason for the late posting in 2015 of my review - due to misleading Humphrey radio commercials and an unfortunate death in February 2014. I did not want to deal with Humphrey any further upon vacating the property. Stating that Humphrey has gone beyond reputable business practices by not turning to collections a bill that was not owed is again an indication of their business practices. Regarding paragraph 5 of the Humphrey Response, this bill is not and never has been owed by us. Humphrey initially used the collection reference, and we not only brought our payment of the bill to Humphrey's attention but provided documentation. Humphrey is not an unbiased third party, they are an agent on the owner. We have never dealt with or met the owner, only Humphrey. Humphrey is the Landlord in our Lease. I have also included a copy of our Lease for your reference. Please note on unnumbered page 3 thereof, no garage door openers were represented given to us, and none were acknowledged. The last paragraph of Humphrey's Response has been previously addressed. I also include herewith my sworn and notarized Affidavit of the facts as well as an email by my mother who was personally present when the garage door company representative advised the control would not work. We were never given a second working garage door opener. Considering the inaccuracies in the history of maintenance provided by Humphrey, perhaps Humphrey is referring to another property/tenant. I am also enclosing the February 1, 2016 email from Humphrey which includes the Humphrey "history of maintenance". Please note #1 is dated 5/14/13 and refers to the garage door issue with us. #2 is dated 1/1/13 which is prior to our lease and occupation and regarding something I am unfamiliar with. #3 is dated even earlier- in 2012, well before our lease and prior to #2. #4 is undated but I am guessing this is for filters left for us upon our entering into the lease. #5 is undated and appears to be regarding the garage door. #6 jumps to June of 2013. Not only are the records not chronological, they are not complete- they do not include the dozen garage door service calls nor the alleged second garage door opener. #7 includes their statement of a literal dozen times. Irrigation and sprinkler problems in July of 2013 are not included, nor is the inspection and photographs of the gopher infestation. I do feel their records are inaccurate and incomplete. Also included is the Humphrey email of March 7th which states regretting the decision of working with us and not automatically sending the bill to collections. We do not owe this bill, vacated the property 1 year and 9 months prior, and they regret not turning us to collections! How irresponsible and unethical. I am also including the March 7th 4:10 email whereby I again forwarded the information previously provided to Taj H[redacted] December 31, 2015. At 4:19 Humphrey responded they could not open the attachments, at 4:30 I provided PDF copies per their request. I know how to properly conduct business. Lastly, I include our email exchange of March 8th for your review. As an additional example of Humphrey business conduct, our Irrigation water was shut-off mid-July due to non-payment by the owner. When the Lease was entered in March of 2013, [redacted] asked Humphrey about the irrigation water situation as she had been informed by a neighbor to the property that it had been turned off the previous summer for non-payment. Humphrey assured [redacted] that the irrigation water would not be turned off during our Lease. After 4 timely rental payments by us, the irrigation water was turned off during 100' weather due to non-payment. Humphrey did not Immediately pay the bill, and it was 2 weeks without irrigation water. Please advise if I can provide any further documentation or answer any questions. Thank you for your continued assistance. Sincerely, [redacted]
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

I am sorry that [redacted] is upset. We received a call from the tenant on 7/9/2015 that the basement of the property had flooded. Our maintenance person left a message for [redacted] and dispatched a restoration company. This is not the first time the basement of this property has flooded and we...

followed the exact same protocol that we have followed all the other times. In this instance the restoration company did just go ahead and complete the necessary work to protect the property without getting authorization from our company or the owner as they typically do. In their defense they had done a lot of work over the last year at the property and were operating under what they felt was in the owners best interest. Sincerely,  [redacted]Humphry Property Management IncColdwell Banker Tomlinson Group208-327-8995

We are responding to the response received by the [redacted]s.  We are sorry that we can not do anymore to help them understand the charges, but we truly did not do anything wrong in this instance.  The only error that could have occurred would have been with the city bill, of which was addressed earlier and written off on our end.   Seeing the history of everything with our company, you can clearly tell that we take every measure to test, document, and confirm with all parties involved that the appropriate actions are taken.   
Our inspector who inspects literally hundreds of door openers a year confirm the proper functionality of the one remote given to the tenants upon initial tenancy.  A second, brand new, remote was issued to the tenants during their tenancy.  Upon move out, one remote was turned in broken.  We are not refunding the $81 charge for the broken garage door remote.  
We have provided all proof of this charge to them.  [redacted] had signed off on the inspection that the garage remote was working.  From previous statements, we feel as though [redacted] is trying to come back at us implying that we had taken advantage of her 18 year old daughter whom completed the move in inspection with our inspector.  She was 18 and legally responsible for the signing off of on the accuracy and agreement of property condition on the inspection form.  We in no way would have tried deceiving her, or tricking her into documenting that the remote worked.  If her mother did not feel she was competent enough to be the one at the inspection, then they should have made other arrangements
As far as Facebook, we have commented that the City of Nampa bill has been written off.
We will agree to no further communication with the [redacted]s.
Thank you.

I have provided a number of documents with this response of which will provide proof of communication with [redacted] and [redacted].  We are ALWAYS sure to send any and all account balance and monies owed to all parties involved.  The notices that they received would have always been sent...

to both individuals.  I have noted numerous times in my attachment where you will see that both parties were included.
Attached you will see the print outs of our public response to all of their negative reviews.  These have not been altered in any way and can be seen on our Facebook page, or on our Google reviews.  You can clearly see that not once have we "publicly stated that they could sue us but will not."  
You will also notice that I have sent other documents not related to their official Revdex.com complaint, but I wanted to show that we have actively been reading, responding, and investigating all of their complaints with our company.  So far, the only thing we are unable to determine is if the City of Nampa bill was paid by both the owner of the house, and by the tenant.  The City of Nampa does not review tenant payment history with us under any circumstances.  
All other charges have been investigated and were found not to be falsely charged.  Unfortunately, I feel that these folks are just really out to get us.  If you have noticed, this same family left us a bad review with the Revdex.com in August of 2015 (1 year and 4 months after vacating) and we have heard nothing more from them until this previous December when we attempted to collect on the old balance.   Most property managers in this situation would have not hesitated to have sent this to collections over a year ago.  
We try our hardest to work with each tenant (past and/or present) on their balances to avoid the collections agency all together.  If it is brought to our attention that we have made an error, we instantly address that and make it right for the tenant.  Tenants are equally as much as our client as the homeowner is, we serve the position of ensuring both sides of the rental are treated fairly and billed appropriately.
The $80 charge that the tenants are trying to get back was to replace the brand new garage remote that was programmed and given to them during their tenancy.  Upon vacating the house, they turned it in broken.
Thank you in advance,
Taj H[redacted]
208-327-8995

Check fields!

Write a review of Humphry Property Management, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Humphry Property Management, Inc. Rating

Overall satisfaction rating

Add contact information for Humphry Property Management, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated