Complaint: [redacted] I am rejecting this response because: I have today faxed my response which includes attachments.Sincerely, [redacted] This is my response to the Message From Business on the Revdex.com's notice dated 3/9/I am including the March 7th email from Humphrey Property Management to [redacted] ONLY [redacted] forwarded the message to my work email, and I forwarded the message to my home emailThe Humphrey email included a statement dated March 2016, addressed to my daughter and myself at the property address which was vacated two years earlier, on March 31, 2014,this is also includedWith regards to the second paragraph of H [redacted] response, I hope the documents H [redacted] forwarded to you regarding Facebook and Google were completeThey have deleted postings from Facebook,I have not viewed GoogleI am including a screenshot of one of the Facebook postings that are no longer viewable by the public and I feel Humphrey has deleted their response to a posting of ours as wellI did write a review on Google in August of and every single word is trueI was hearing radio commercials in which Humphrey boasts of their professionalism and conduct, and I did not feel it was a fair representationThe public has the right to know good and badI did not pursue my complaint against Humphrey at the termination of the lease- March 31, 2014, for the $for the garage door opener, as it was minor compared to personal issues at the time [redacted] father, [redacted] , and my husband of years, though then divorced, died unexpectedly February of at the age of and we were dealing with extreme grief and shock, not only for [redacted] but for her sister as wellThe girls also had his financial affairs including a house, several vehicles including recreational vehicles, life insurance, a 401(k) and other matters to deal withAlso with regards to the second paragraph, apparently I did misstate Humphrey's words as "publicly state that they could sue us but will not"The statement by Humphreys was approximately weeks after I had provided Taj H [redacted] with a copy of the City of Nampa's final bill, which is in my name and through March 31, 2014, with a forwarding address, and the number of my check and date it was bankedHumphreys publicly posted that the account typically would be turned to collections but in order to not cause my daughter further stress, they would write it offThis is not a quote, but would appear on the Facebook documentation Humphrey provided Revdex.com if Humphreys provided complete, unaltered informationAlso with regards to the second paragraph, Humphreys NEVER has asked for any further proof or assistance with regards to the City of Nampa water bill after I provided them with documentationAlthough the City should not divulge any of my personal information, if Humphreys would have worked with the City, providing not only the statement they were trying to collect, as well as my final bill and payment information of the City water bill, I cannot believe the City would not recognize if a mistake had been madeWithin the third paragraph of Humphrey's Response it alleges Humphrey has actively been reading, responding and investigating our complaintsOur last complaint was in April of 2014, regarding the charge for the second garage door openerAll this began year and months after our vacating the property when Humphrey contacted us alleging we owed a balance of $30.06! A lease requirement is to have utilities in the occupant's nameIf we owed money to the City of Nampa, the City of Nampa would collect that bill from usIt is hard to believe that Humphreys or any rental business would not be aware of thatIn a nutshell, what we have is: One year and nine months after our lease terminated and we vacated we were contacted by Humphrey- December 30,2015,and told we owed $for a water bill; The next day, December 31, 2015,I provided Humphrey with proof of payment of the bill in question; Mid-January 2016, Humphrey publicly posted that it would write off the bill instead of sending it to collections to avoid further stress to my daughter (proof had already been supplied, no further information has ever been requested); Then on March 7, 2016, my daughter ONLY received an email requesting payment OF THE SAME WATER BILL; and On March 7,2016,I filed a complaint with the Revdex.com concerning this bill and the continued harassmentI am providing you with the email and documentation I provided Humphrey on December 31, 2015, which also includes my email disputing the garage door opener chargeRegarding paragraph of the Humphrey Response, the only charge in question other than the water bill is for the purported additional garage door remoteMy position is that the charge has NOT been thoroughly investigated, and is misrepresented by HumphreyI have previously explained my reason for the late posting in of my review - due to misleading Humphrey radio commercials and an unfortunate death in February I did not want to deal with Humphrey any further upon vacating the propertyStating that Humphrey has gone beyond reputable business practices by not turning to collections a bill that was not owed is again an indication of their business practicesRegarding paragraph of the Humphrey Response, this bill is not and never has been owed by usHumphrey initially used the collection reference, and we not only brought our payment of the bill to Humphrey's attention but provided documentationHumphrey is not an unbiased third party, they are an agent on the ownerWe have never dealt with or met the owner, only HumphreyHumphrey is the Landlord in our LeaseI have also included a copy of our Lease for your referencePlease note on unnumbered page thereof, no garage door openers were represented given to us, and none were acknowledgedThe last paragraph of Humphrey's Response has been previously addressedI also include herewith my sworn and notarized Affidavit of the facts as well as an email by my mother who was personally present when the garage door company representative advised the control would not workWe were never given a second working garage door openerConsidering the inaccuracies in the history of maintenance provided by Humphrey, perhaps Humphrey is referring to another property/tenantI am also enclosing the February 1, email from Humphrey which includes the Humphrey "history of maintenance"Please note #is dated 5/14/and refers to the garage door issue with us#is dated 1/1/which is prior to our lease and occupation and regarding something I am unfamiliar with#is dated even earlier- in 2012, well before our lease and prior to ##is undated but I am guessing this is for filters left for us upon our entering into the lease#is undated and appears to be regarding the garage door#jumps to June of Not only are the records not chronological, they are not complete- they do not include the dozen garage door service calls nor the alleged second garage door opener#includes their statement of a literal dozen timesIrrigation and sprinkler problems in July of are not included, nor is the inspection and photographs of the gopher infestationI do feel their records are inaccurate and incompleteAlso included is the Humphrey email of March 7th which states regretting the decision of working with us and not automatically sending the bill to collectionsWe do not owe this bill, vacated the property year and months prior, and they regret not turning us to collections! How irresponsible and unethicalI am also including the March 7th 4:email whereby I again forwarded the information previously provided to Taj H [redacted] December 31, At 4:Humphrey responded they could not open the attachments, at 4:I provided PDF copies per their requestI know how to properly conduct businessLastly, I include our email exchange of March 8th for your reviewAs an additional example of Humphrey business conduct, our Irrigation water was shut-off mid-July due to non-payment by the ownerWhen the Lease was entered in March of 2013, [redacted] asked Humphrey about the irrigation water situation as she had been informed by a neighbor to the property that it had been turned off the previous summer for non-paymentHumphrey assured [redacted] that the irrigation water would not be turned off during our LeaseAfter timely rental payments by us, the irrigation water was turned off during 100' weather due to non-paymentHumphrey did not Immediately pay the bill, and it was weeks without irrigation waterPlease advise if I can provide any further documentation or answer any questionsThank you for your continued assistanceSincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
We are responding to the response received by the [redacted] s We are sorry that we can not do anymore to help them understand the charges, but we truly did not do anything wrong in this instance The only error that could have occurred would have been with the city bill, of which was addressed earlier and written off on our end Seeing the history of everything with our company, you can clearly tell that we take every measure to test, document, and confirm with all parties involved that the appropriate actions are taken Our inspector who inspects literally hundreds of door openers a year confirm the proper functionality of the one remote given to the tenants upon initial tenancy A second, brand new, remote was issued to the tenants during their tenancy Upon move out, one remote was turned in broken We are not refunding the $charge for the broken garage door remote We have provided all proof of this charge to them [redacted] had signed off on the inspection that the garage remote was working From previous statements, we feel as though [redacted] is trying to come back at us implying that we had taken advantage of her year old daughter whom completed the move in inspection with our inspector She was and legally responsible for the signing off of on the accuracy and agreement of property condition on the inspection form We in no way would have tried deceiving her, or tricking her into documenting that the remote worked If her mother did not feel she was competent enough to be the one at the inspection, then they should have made other arrangements As far as Facebook, we have commented that the City of Nampa bill has been written off We will agree to no further communication with the [redacted] s Thank you
I am sorry that [redacted] is upsetWe received a call from the tenant on 7/9/that the basement of the property had floodedOur maintenance person left a message for [redacted] and dispatched a restoration companyThis is not the first time the basement of this property has flooded and we followed the exact same protocol that we have followed all the other timesIn this instance the restoration company did just go ahead and complete the necessary work to protect the property without getting authorization from our company or the owner as they typically doIn their defense they had done a lot of work over the last year at the property and were operating under what they felt was in the owners best interestSincerely, [redacted] Humphry Property Management IncColdwell Banker Tomlinson Group208-327-
Complaint: [redacted] I am rejecting this response because: I have today faxed my response which includes attachments.Sincerely, [redacted] This is my response to the Message From Business on the Revdex.com's notice dated 3/9/I am including the March 7th email from Humphrey Property Management to [redacted] ONLY [redacted] forwarded the message to my work email, and I forwarded the message to my home emailThe Humphrey email included a statement dated March 2016, addressed to my daughter and myself at the property address which was vacated two years earlier, on March 31, 2014,this is also includedWith regards to the second paragraph of H [redacted] response, I hope the documents H [redacted] forwarded to you regarding Facebook and Google were completeThey have deleted postings from Facebook,I have not viewed GoogleI am including a screenshot of one of the Facebook postings that are no longer viewable by the public and I feel Humphrey has deleted their response to a posting of ours as wellI did write a review on Google in August of and every single word is trueI was hearing radio commercials in which Humphrey boasts of their professionalism and conduct, and I did not feel it was a fair representationThe public has the right to know good and badI did not pursue my complaint against Humphrey at the termination of the lease- March 31, 2014, for the $for the garage door opener, as it was minor compared to personal issues at the time [redacted] father, [redacted] , and my husband of years, though then divorced, died unexpectedly February of at the age of and we were dealing with extreme grief and shock, not only for [redacted] but for her sister as wellThe girls also had his financial affairs including a house, several vehicles including recreational vehicles, life insurance, a 401(k) and other matters to deal withAlso with regards to the second paragraph, apparently I did misstate Humphrey's words as "publicly state that they could sue us but will not"The statement by Humphreys was approximately weeks after I had provided Taj H [redacted] with a copy of the City of Nampa's final bill, which is in my name and through March 31, 2014, with a forwarding address, and the number of my check and date it was bankedHumphreys publicly posted that the account typically would be turned to collections but in order to not cause my daughter further stress, they would write it offThis is not a quote, but would appear on the Facebook documentation Humphrey provided Revdex.com if Humphreys provided complete, unaltered informationAlso with regards to the second paragraph, Humphreys NEVER has asked for any further proof or assistance with regards to the City of Nampa water bill after I provided them with documentationAlthough the City should not divulge any of my personal information, if Humphreys would have worked with the City, providing not only the statement they were trying to collect, as well as my final bill and payment information of the City water bill, I cannot believe the City would not recognize if a mistake had been madeWithin the third paragraph of Humphrey's Response it alleges Humphrey has actively been reading, responding and investigating our complaintsOur last complaint was in April of 2014, regarding the charge for the second garage door openerAll this began year and months after our vacating the property when Humphrey contacted us alleging we owed a balance of $30.06! A lease requirement is to have utilities in the occupant's nameIf we owed money to the City of Nampa, the City of Nampa would collect that bill from usIt is hard to believe that Humphreys or any rental business would not be aware of thatIn a nutshell, what we have is: One year and nine months after our lease terminated and we vacated we were contacted by Humphrey- December 30,2015,and told we owed $for a water bill; The next day, December 31, 2015,I provided Humphrey with proof of payment of the bill in question; Mid-January 2016, Humphrey publicly posted that it would write off the bill instead of sending it to collections to avoid further stress to my daughter (proof had already been supplied, no further information has ever been requested); Then on March 7, 2016, my daughter ONLY received an email requesting payment OF THE SAME WATER BILL; and On March 7,2016,I filed a complaint with the Revdex.com concerning this bill and the continued harassmentI am providing you with the email and documentation I provided Humphrey on December 31, 2015, which also includes my email disputing the garage door opener chargeRegarding paragraph of the Humphrey Response, the only charge in question other than the water bill is for the purported additional garage door remoteMy position is that the charge has NOT been thoroughly investigated, and is misrepresented by HumphreyI have previously explained my reason for the late posting in of my review - due to misleading Humphrey radio commercials and an unfortunate death in February I did not want to deal with Humphrey any further upon vacating the propertyStating that Humphrey has gone beyond reputable business practices by not turning to collections a bill that was not owed is again an indication of their business practicesRegarding paragraph of the Humphrey Response, this bill is not and never has been owed by usHumphrey initially used the collection reference, and we not only brought our payment of the bill to Humphrey's attention but provided documentationHumphrey is not an unbiased third party, they are an agent on the ownerWe have never dealt with or met the owner, only HumphreyHumphrey is the Landlord in our LeaseI have also included a copy of our Lease for your referencePlease note on unnumbered page thereof, no garage door openers were represented given to us, and none were acknowledgedThe last paragraph of Humphrey's Response has been previously addressedI also include herewith my sworn and notarized Affidavit of the facts as well as an email by my mother who was personally present when the garage door company representative advised the control would not workWe were never given a second working garage door openerConsidering the inaccuracies in the history of maintenance provided by Humphrey, perhaps Humphrey is referring to another property/tenantI am also enclosing the February 1, email from Humphrey which includes the Humphrey "history of maintenance"Please note #is dated 5/14/and refers to the garage door issue with us#is dated 1/1/which is prior to our lease and occupation and regarding something I am unfamiliar with#is dated even earlier- in 2012, well before our lease and prior to ##is undated but I am guessing this is for filters left for us upon our entering into the lease#is undated and appears to be regarding the garage door#jumps to June of Not only are the records not chronological, they are not complete- they do not include the dozen garage door service calls nor the alleged second garage door opener#includes their statement of a literal dozen timesIrrigation and sprinkler problems in July of are not included, nor is the inspection and photographs of the gopher infestationI do feel their records are inaccurate and incompleteAlso included is the Humphrey email of March 7th which states regretting the decision of working with us and not automatically sending the bill to collectionsWe do not owe this bill, vacated the property year and months prior, and they regret not turning us to collections! How irresponsible and unethicalI am also including the March 7th 4:email whereby I again forwarded the information previously provided to Taj H [redacted] December 31, At 4:Humphrey responded they could not open the attachments, at 4:I provided PDF copies per their requestI know how to properly conduct businessLastly, I include our email exchange of March 8th for your reviewAs an additional example of Humphrey business conduct, our Irrigation water was shut-off mid-July due to non-payment by the ownerWhen the Lease was entered in March of 2013, [redacted] asked Humphrey about the irrigation water situation as she had been informed by a neighbor to the property that it had been turned off the previous summer for non-paymentHumphrey assured [redacted] that the irrigation water would not be turned off during our LeaseAfter timely rental payments by us, the irrigation water was turned off during 100' weather due to non-paymentHumphrey did not Immediately pay the bill, and it was weeks without irrigation waterPlease advise if I can provide any further documentation or answer any questionsThank you for your continued assistanceSincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
We are responding to the response received by the [redacted] s We are sorry that we can not do anymore to help them understand the charges, but we truly did not do anything wrong in this instance The only error that could have occurred would have been with the city bill, of which was addressed earlier and written off on our end Seeing the history of everything with our company, you can clearly tell that we take every measure to test, document, and confirm with all parties involved that the appropriate actions are taken Our inspector who inspects literally hundreds of door openers a year confirm the proper functionality of the one remote given to the tenants upon initial tenancy A second, brand new, remote was issued to the tenants during their tenancy Upon move out, one remote was turned in broken We are not refunding the $charge for the broken garage door remote We have provided all proof of this charge to them [redacted] had signed off on the inspection that the garage remote was working From previous statements, we feel as though [redacted] is trying to come back at us implying that we had taken advantage of her year old daughter whom completed the move in inspection with our inspector She was and legally responsible for the signing off of on the accuracy and agreement of property condition on the inspection form We in no way would have tried deceiving her, or tricking her into documenting that the remote worked If her mother did not feel she was competent enough to be the one at the inspection, then they should have made other arrangements As far as Facebook, we have commented that the City of Nampa bill has been written off We will agree to no further communication with the [redacted] s Thank you
I am sorry that [redacted] is upsetWe received a call from the tenant on 7/9/that the basement of the property had floodedOur maintenance person left a message for [redacted] and dispatched a restoration companyThis is not the first time the basement of this property has flooded and we followed the exact same protocol that we have followed all the other timesIn this instance the restoration company did just go ahead and complete the necessary work to protect the property without getting authorization from our company or the owner as they typically doIn their defense they had done a lot of work over the last year at the property and were operating under what they felt was in the owners best interestSincerely, [redacted] Humphry Property Management IncColdwell Banker Tomlinson Group208-327-