Hunan Number One Restaurant

Thank you so much for contacting us regarding this matterFirst, I have noticed I have passed the required responding date but I would like to respond anyway so you can understand what had happen that evening when the matter accruedOn the night of the evening, I was present at the restaurant along with my manager on duty, MeganIt was a Tuesday nightWe offer 50% off on selected regular priced sushi items every Tuesday to bring in more customers to come in for dine in at our restaurantWe have a lit neon notice board at our entrance for this particular promotionIt also states that the promotion is only valid for dine in orders only [redacted] came in along with 4-of her friends and ordered many orders of food and drink items including the sushi rolls which are on the 50% off promotionsAfter a period of time, one of my server saw they finished everything that they have ordered and he approached them and asked that if they would like him to get them anything else*** [redacted] order more of this 50% off sushi rolls (pieces)Their order was made and they were brought to their table on a sushi plateI personally noticed that after the sushi was delivered to their table, no one was Consuming itAnd within minutes, [redacted] and her friends asked for their checks and requested for carry out boxes for the sushi rollsMy server immediately told [redacted] that those promotional sushi items were only allowed for dine in n not meant for carry outMy server immediately notified my manager on the situation about [redacted] being upset n would like to talk with the manager because we couldn't provide her a to go boxWhile my manager was telling me what was going on, [redacted] approached us and went ontelling us that her family is in the restaurant business too and talking louder and louder in front of our customersThen, my manager continued explaining to her that it is our policy on the promotion which we all have to follow [redacted] got more upset and started to call my manager names including the B word and using the F wordThen, immediately told her that we would not like to talk to her any further on the matter.We offer excellent customer service to our value customersIf customers have little leftover, we would happy to provide a box for them take them awayHowever, on this incident, [redacted] n her group purposely ordered additional promotional items after they have finished their consumption of their food and drink items, then, asked for a carry out container without touching a bit of itIf they would like to order more items for takeaway, they could have just told my server and my server then would inform with a friendly reminder about the items would be charged with regular priceClearly, [redacted] 's group knows about the policy on promotional sushi items and intentionally did what they didIn my opinion, this kind of "trying to be tricky" behavior is not acceptableIn addition, her language used toward my manager was a last draw.I know this response is way late but at least you can understand who was the one really was rude remark and personal attacks.Thank you [redacted] ***.Regards, Carey T [redacted] Hunan Number One Restaurant

Thank you so much for contacting us regarding this matter. First, I have noticed I have passed the required responding date but I would like to respond anyway so you can understand what had happen that evening when the matter accrued.
On the night of the evening, I was present at the...

restaurant along with my manager on duty, Megan. It was a Tuesday night. We offer 50% off on selected regular priced sushi items every Tuesday to bring in more customers to come in for dine in at our restaurant. We have a lit neon notice board at our entrance for this particular promotion. It also states that the promotion is only valid for dine in orders only. [redacted] came in along with 4-5 of her friends and ordered many orders of food and drink items including the sushi rolls which are on the 50% off promotions. After a period of time, one of my server saw they finished everything that they have ordered and he approached them and asked that if they would like him to get them anything else. [redacted] order 3 more of this 50% off sushi rolls (24 pieces). Their order was made and they were brought to their table on a sushi plate. I personally noticed that after the sushi was delivered to their table, no one was Consuming it. And within 10 minutes, [redacted] and her friends asked for their checks and requested for carry out boxes for the sushi rolls. My server immediately told [redacted] that those promotional sushi items were only allowed for dine in n not meant for carry out. My server immediately notified my manager on the situation about [redacted] being upset n would like to talk with the manager because we couldn't provide her a to go box. While my manager was telling me what was going on, [redacted] approached us and went ontelling us that her family is in the restaurant business too and talking louder and louder in front of our customers. Then, my manager continued explaining to her that it is our policy on the promotion which we all have to follow. [redacted] got more upset and started to call my manager names including the B word and using the F word. Then, immediately told her that we would not like to talk to her any further on the matter.We offer excellent customer service to our value customers. If customers have little leftover, we would happy to provide a box for them take them away. However, on this incident, [redacted] n her group purposely  ordered additional promotional items after they have finished their consumption of their food and drink items, then, asked for a carry out container without touching a bit of it. If they would like to order more items for takeaway, they could have just told my server and my server then would inform with a friendly reminder about the to-go items would be charged with regular price. Clearly, [redacted]'s group knows about the policy on promotional sushi items and intentionally did what they did. In my opinion, this kind of "trying to be tricky" behavior is not acceptable. In addition, her language used toward my manager was a last draw.I know this response is way late but at least you can understand who was the one really was rude remark and personal attacks.Thank you [redacted].Regards, Carey T[redacted]
Hunan Number One Restaurant

Review: On various occasion the staff, owner, and manager has shown extreme disrespect to patrons of this establishment. They have a required tip to waiters for purchases and do not allow customers the option to deem service quality appropriate for the amount of tip they require and aggressively treat any concern from customers with defensive language and hostile body language on verge of physical violence. The owner and his relatives who are in charge flaunt that they can treat anyone badly. They are loud for all customers to hear clients their bad attitudes and rude remarks and the manager follows in this poor treatment with snarky remarks and bad words used in response to their customers concern or complaint.Desired Settlement: Stop practicing arrogance as a part of customer service. Give the employees and owner a training in good quality customer service and not use bad language, aggressive behavior, and not walk away while consumer is still talking to them. Also don't have false advertising and try to charge people more for items falsy advertised to steal from customers.

Business

Response:

Thank you so much for contacting us regarding this matter. First, I have noticed I have passed the required responding date but I would like to respond anyway so you can understand what had happen that evening when the matter accrued.On the night of the evening, I was present at the restaurant along with my manager on duty, Megan. It was a Tuesday night. We offer 50% off on selected regular priced sushi items every Tuesday to bring in more customers to come in for dine in at our restaurant. We have a lit neon notice board at our entrance for this particular promotion. It also states that the promotion is only valid for dine in orders only. [redacted] came in along with 4-5 of her friends and ordered many orders of food and drink items including the sushi rolls which are on the 50% off promotions. After a period of time, one of my server saw they finished everything that they have ordered and he approached them and asked that if they would like him to get them anything else. [redacted] order 3 more of this 50% off sushi rolls (24 pieces). Their order was made and they were brought to their table on a sushi plate. I personally noticed that after the sushi was delivered to their table, no one was Consuming it. And within 10 minutes, [redacted] and her friends asked for their checks and requested for carry out boxes for the sushi rolls. My server immediately told [redacted] that those promotional sushi items were only allowed for dine in n not meant for carry out. My server immediately notified my manager on the situation about [redacted] being upset n would like to talk with the manager because we couldn't provide her a to go box. While my manager was telling me what was going on, [redacted] approached us and went ontelling us that her family is in the restaurant business too and talking louder and louder in front of our customers. Then, my manager continued explaining to her that it is our policy on the promotion which we all have to follow. [redacted] got more upset and started to call my manager names including the B word and using the F word. Then, immediately told her that we would not like to talk to her any further on the matter.We offer excellent customer service to our value customers. If customers have little leftover, we would happy to provide a box for them take them away. However, on this incident, [redacted] n her group purposely ordered additional promotional items after they have finished their consumption of their food and drink items, then, asked for a carry out container without touching a bit of it. If they would like to order more items for takeaway, they could have just told my server and my server then would inform with a friendly reminder about the to-go items would be charged with regular price. Clearly, [redacted]'s group knows about the policy on promotional sushi items and intentionally did what they did. In my opinion, this kind of "trying to be tricky" behavior is not acceptable. In addition, her language used toward my manager was a last draw.I know this response is way late but at least you can understand who was the one really was rude remark and personal attacks.Thank you [redacted].Regards, Carey T[redacted]Hunan Number One Restaurant