Hunda Automotive

There was a brief period in September (days) when I did not return the customers phone calls in a timely manner, for that I have apologized to [redacted] The following is the record of the calls we received and the service calls we performed to repair the unit.12-11- Sold Scotsman Ice Maker to [redacted] to replace her old unit 6-24- Still low ice, replaced spray curtain and reroute drain hose3-30- Customer called to complain of low ice production and mold on gasket 7-20- Still low ice, adjust cube size, clean condenser4-11- Checked unit, and adjusted the cube size control 9-7- Customer called wanting new unit4-16- Still low ice, picked up for shop repair 9-17- Left message for customer to call me back6-8- Delivered unit, it had filled the bin in hours each time it was emptied 9-22- Spoke to customer, told her we would exchange unitAs you can see from the above timeline, we did not ignore the customers complaints for months, the unit works fine in the shop, but we were unable to find a reason that it has low ice production in her home As stated above, we are exchanging the unit at no charge to the customer, this will be done within the next two weeks, as soon as we receive the replacement unit

There was a brief period in September (10 days) when I did not return the customers phone calls in a timely manner, for that I have apologized to [redacted]. The following is the record of the calls we received and the service calls we performed to repair the unit.12-11-15      ...

 Sold Scotsman Ice Maker to [redacted] to replace her old unit                                  6-24-16   Still low ice, replaced spray curtain and reroute drain hose3-30-16          Customer called to complain of low ice production and mold on gasket                        7-20-16   Still low ice, adjust cube size, clean condenser4-11-16          Checked unit, and adjusted the cube size control                                                       9-7-16     Customer called wanting new unit4-16-16          Still low ice, picked up for shop repair                                                                      9-17-16     Left message for customer to call me back6-8-16            Delivered unit, it had filled the bin in 48 hours each time it  was emptied                     9-22-16    Spoke to customer, told her we would exchange unitAs you can see from the above timeline, we did not ignore the customers complaints for 9 months, the unit works fine in the shop, but we were unable to find a reason that it has low ice production in her home.  As stated above, we are exchanging the unit at no charge to the customer, this will be done within the next two weeks, as soon as we receive the replacement unit.