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Hunk O Mania USA

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Hunk O Mania USA Reviews (3)

The customer, *** *** Order Number #*** logged onto our website, placed an order for show tickets for our San Francisco Show on Saturday May 13th In order for this customer to be able to purchase tickets, she would have to read, knowledge, and digitally sign and agree
to a non-refundable policy which further stipulates that show venues are subject to change at the last minutePlease see policy agreed by Miss *** * ***
"By clicking on the "no refunds check-box" , I understand that I am digitally signing and agreeing to the terms outlined in the policy set forth by Hunk-O-Mania. By purchasing tickets or booking a dancer over the phone, I understand that I am agreeing to the terms outlined in the policy set forth by Hunk-O-Mania
The terms are as follows:
When you book your show tickets, we charge your credit card for the full amount immediatelyThe charge that appears on your credit card will be from Hunk-O-Mania.comThe total price is the final amount that you will be charged and includes all tax charges and service feesOnce Tickets or Rent-a-Hunks for any Hunk-O-Mania show are purchased all sales are finalThere are no refunds available, no exceptions
Seating within each section (even VIP sections) is on a first come, first serve basisArrive early for best seats in your sectionLATECOMERS may be admitted and seated at the discretion of the house managementExact seat locations are not guaranteed once the event begins
There is a (2) drink minimum required per personGuests must be years of age or older to attend the show in New York City, Miami or Atlantic City and years of age in the Chicago, Los Angeles, Las Vegas or Philadelphia locationA government-issued photo ID and the credit card used to purchase your tickets is required to enter the club
We are not responsible for lost, stolen, or damaged personal itemsPlease keep any personal items secured or with you at all timesIn no event will Hunk-O-Mania, be liable for any consequential, incidental or any such damages or for lost profits of any kind, even if apprised of the possibility of any such damages
You assume all risk and danger incidental to the event, or performance whether occurring prior to, during, or after said showYou assume all risk and danger of being injured by thrown, battered, kicked, shot, etcobjects and you agree that the management, its agents, and the performers are not responsable or liable for any injuries resulting from such causesNo alcohol, drugs, weapons or glass containers are allowedYou hereby consent to the search for alcoholic beverages, drugs, or weaponsYou further consent to the use of your image or likeness incidental to any display, transmission or reproduction of the event
Locations, show times & show venues are subject to change at any time without noticeThese terms apply to all venues and locations
Management reserves the right to refuse admission or eject any person whose conduct is demeed by management to be disordely or who fails to comply with the terms and conditions herein without credit or refund. Once again all sales are final and there are absolutely no refunds for unused tickets as outlined herein
On Saturday May 13, 2017 about 2:00PM in the afternoon (Pacific Time) we called every ticket holder to notify them of the change in venue due to the higher than anticipated number of patrons, everyone was very understanding and receptive except Miss*** We reiterate our policies to her and further explained that the new venue is only minutes away, she responded with profanity! Please see link to Google directions: ***
We also gave Miss *** an option to use her non-refundable tickets for another night up to months from the original date good for any of our locations as long as she makes a reservation at least weeks before
Sincerely,
*** ***

Complaint: [redacted]I am rejecting this response because: 
While the web page does say the venue can change, they need to understand that people can not change their entire schedule for a day or evening in just a few hours time. The new venue was NOT 19 minutes away... Perhaps if there were no other cars on the road no signals and you were driving 85 miles an hour you could get there in 20 minutes. We had our day, dinner, and dancing all scheduled around this event and could not physically get to the new location on time. 
I informed the person who called me, that we couldn't actually get there due to the late notice and asked to speak to a manager regarding the matter. He literally laughed and said good luck with that. The fact that the company is trying to say I responded with profanity is a joke! In fact when I finally got through to someone on the phone THEY said " lady you can go fk yourself." The fact that they are trying to say I was the one being inappropriate is unacceptable and is an outright lie! Shame on them!
Sincerely,Tammi Bachecki

Dear [redacted]
Please, let's just focus on the facts that you can substantiate with documents and evidence:
Fact No. 1 - You signed and Agreed to a NO Refund Policy prior to booking your tickets
Fact No. 2 - You further agreed that show venues can move at the last minute
Fact No. 3 - The new location was only 3.9 miles away (we mapped the time it would take you to get there by car at the time that you were supposed to go there and it would only take you 7-12 minutes) see link: [redacted]
What proof do you have that someone from our company was disrespectful towards you? Why would anyone do that for no reason? If you don't have proof of that, it probably didn't happen!
We love our customers and go beyond industry standards to provide them the utmost experience at every step of the Hunk-O-Mania show! On Saturday May 13th we had over 200 customers at the San Francisco location and no one responded with hostility the way you did! Everyone else showed up and had a fantastic time!
Since you opted to not use your tickets on Saturday May 13, 2017, we will give you in-store credit towards future show tickets to any of our locations to be redeemed within 6 months from the date of purchase as long as you keep your original e-mail receipt and make reservations at least 4 weeks prior. That really is the best we can do...Thanks in advance for your understanding.Sincerely,[redacted]

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Address: 101 6th St., San Francisco, California, United States, 94110

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