Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me The facts stated in their letter are not correct thoughWhen we signed on to use them it was for the express purpose of them taking care of the silver fish problem inside the house To say an inside service is not necessary is false We still have a constant stream of bugs in our house and that is due to the fact they stopped notification of future services and only showed up without notice and did the outside
[redacted] called into our office 04/08/regarding a letter she received letting her know that we had performed an audit on her account and were changing her account from being done quarterly to every other month as originally agreed upon at the start of her service with usDuring this phone conversation which had been recorded, [redacted] became enraged and cursed out our CSR calling her an f [redacted] b***; we do not tolerate such behavior and the phone conversation was immediately terminated [redacted] continued calling our office and each time the CSR answered the phone, she yelled “F [redacted] you” into the phone, which again resulted in the phone conversation being terminated.***’s account was switched from a bi-monthly service to a quarterly service years ago as a courtesy and it was only supposed to have been on a quarterly service for one year; after the year had been completed, the account was supposed to return to the originally agreed upon service planWe allowed the account to be performed on a quarterly basis for years beyond the promotional period.A recent review of the account revealed [redacted] had been calling in every month for services, but only paying for service to be done quarterlyThe amount [redacted] was paying for quarterly service was not enough to pay for the amount of service she was being providedWe cannot service an account monthly without being compensated for itWe also no longer offer quarterly services to new clients as it is not as effective in eliminating pests as the bi-monthly servicesIn an effort to cut back on the amount of trips taken to her home and to make sure the services provided are effective, we had to switch the account back to a bi-monthly service as originally agreed upon at the start of your agreement.In one year on a quarterly plan, clients receive regular servicesHaving 1-call back services is our normal, 5-is excessiveIn 2015, [redacted] had services done at her home, only of which were billed servicesIn 2014, she had services, only of which were billedIt goes on and onFrom the start of the account with us, [redacted] had a total of services done at her home, services were done forfree.The account was closed per ***’s requestThere is no money to be refunded
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me The facts stated in their letter are not correct thoughWhen we signed on to use them it was for the express purpose of them taking care of the silver fish problem inside the house To say an inside service is not necessary is false We still have a constant stream of bugs in our house and that is due to the fact they stopped notification of future services and only showed up without notice and did the outside
[redacted] called into our office 04/08/regarding a letter she received letting her know that we had performed an audit on her account and were changing her account from being done quarterly to every other month as originally agreed upon at the start of her service with usDuring this phone conversation which had been recorded, [redacted] became enraged and cursed out our CSR calling her an f [redacted] b***; we do not tolerate such behavior and the phone conversation was immediately terminated [redacted] continued calling our office and each time the CSR answered the phone, she yelled “F [redacted] you” into the phone, which again resulted in the phone conversation being terminated.***’s account was switched from a bi-monthly service to a quarterly service years ago as a courtesy and it was only supposed to have been on a quarterly service for one year; after the year had been completed, the account was supposed to return to the originally agreed upon service planWe allowed the account to be performed on a quarterly basis for years beyond the promotional period.A recent review of the account revealed [redacted] had been calling in every month for services, but only paying for service to be done quarterlyThe amount [redacted] was paying for quarterly service was not enough to pay for the amount of service she was being providedWe cannot service an account monthly without being compensated for itWe also no longer offer quarterly services to new clients as it is not as effective in eliminating pests as the bi-monthly servicesIn an effort to cut back on the amount of trips taken to her home and to make sure the services provided are effective, we had to switch the account back to a bi-monthly service as originally agreed upon at the start of your agreement.In one year on a quarterly plan, clients receive regular servicesHaving 1-call back services is our normal, 5-is excessiveIn 2015, [redacted] had services done at her home, only of which were billed servicesIn 2014, she had services, only of which were billedIt goes on and onFrom the start of the account with us, [redacted] had a total of services done at her home, services were done forfree.The account was closed per ***’s requestThere is no money to be refunded