Hunny-Do Maintenance

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me All though I do not agree with the statements made by Bell Pest Control and as long Bell Pest Control keeps their word this time to not have any additional charges billed to the credit card, I gladly accept this resolutionIt's most unfortunate that this matter could only be resolved through the Revdex.comI'm grateful and thankful for the Revdex.com of Northeast California for a satisfactory resolution in this matter

Bell Pest Control does indeed offer one time services with limited guaranteesThe service agreement which was requested from the home owner, ***, was for the maintenance program which has a one year service termThe service was started at the home on 07/10/At the time of that service, the technician went over the terms and conditions of the service agreement and the client ( [redacted] ) initialed and signed the service agreement, agreeing to the terms and conditions therein The service agreements state the following: “BELL PEST CONTROL agrees to provide pest control services by inspection and necessary application of control measures performed on the described premisesIn exchange for the discounted initial service, this service agreement will commence for NO LESS THAN MONTHS from the date of the first serviceAccounts canceled prior to fulfilling the one year commitment will be required to reimburse the discount offered on the initial serviceThe regular initial service charge for a home under square feet has a minimum cost of $After the one year commitment service will continue on a service-to-service basis, SUBJECT TO WRITTEN CANCELLATION NOTICE AT LEAST DAYS BEFORE SCHEDULED SERVICEIt is agreed that the premises will be made available for inspection and/or treatment by BELL PEST CONTROL as often as necessary to control the specified pests for the duration of this agreementALL ACCOUNTS WILL BE CHARGED ON THE MONTHS THEY ARE SCHEDULED FOR SERVICEIf BELL PEST CONTROL is not allowed to perform service during a customer’s billing cycle, the customer will be billed during that billing cycle.” The agreement also states: “GUARANTEE: While on a continual service plan, in the event that any targeted pest reappear on the interior or exterior of the structure, upon request to us, we will retreat the interior or the exterior of the property at no additional chargeIf we do not hear from you we will assume that the problems have been resolved.” This property was serviced for the first time by Bell Pest Control on 07/10/As it is also outlined on the service agreement, during the month following the initial treatment, Bell Pest Control renders the first regular service for $which was scheduled to be performed on 08/03/ The total for the cancellation and the fee for the regular service scheduled for August is $254, not $ This account was not billed for the cancellation fee, nor was it billed for the service which was refused for AugustThe card was initially billed after the cancellation for $and was promptly refundedThis account has been closed and was not held to the terms of the service agreement; the account has been completed closed and there is no balance due as we reversed all chargesThank you, [redacted] ***Office Administrator

When a tenant is vacation the property we do give them a move out charge sheet which is a detailed list of all charges for repairing, replacement and cleaning of items so they are fully aware of any and all costs they may accrueMr*** gave us his notice to vacate the property on 3/4/
(we require a day notice to vacate and this notice was only days)The charge for not giving us a notice to vacate is the daily rate times the number of days the notice was short, in Mr***s case the charge was $which we did not charge him forAfter a tenant moves out we do expect to have certain items to repair and clean due to wear and tearThe apartment was not left in a wear and tear conditionThe tenant was charged for touch up paint due to dragging an item down the wall (possibly in the move out process) this is not wear and tearThe fee for a touch up paint is $(which was listed on the move out charge sheet) we have to repaint the entire wallIn regards to the carpet we did have to call in a carpet cleaning company to clean and deodorize the carpets due to pet urine, which is not wear and tearThe company that came in was not able to remove the smell due to the severity of the urine soaking into the pad under the carpet so we did have to replace the carpet which was $and we did not charge Mr*** for thisI do have pictures of the apartment to back up all of the items we are charging Mr*** for and I can forward them to you if you need them.We did receive a check for $and that was applied to the accountThe outstanding balance on the account is now $271.00.If you have any questions or need any information from me please feel free to contact me.Attached you will find Mr***s notice to vacate and his final move out charges. Thank You,*** ***

We have gone out to this property to address each and every concern the client has statedShe stayed on service with us for years because of the quality of service providedIt was only after we notified her that we are no longer able to provide quarterly service for her account that she became upsetWe have provided this client with exceptional customer service and have gone above and beyond to accommodate herWe do not tolerate verbal abuse to our staff from anyone and have had to terminate communication with *** for this reasonTo directly quote an email sent to ***:“I have looked at the reviews and they are a very useful tool for usI do appreciate your feedback as we are always looking for ways to improve There are a few bad, but there are far more great reviews, even in the reviews that are not recommendedIf you look through them, there is page of bad reviews, pages of stars and aboveAll feedback is valuable and we do take it into consideration It is not our intention to have you leave upset, as I stated in my first email to youThe problem today is not that you wanted to cancel your service, the problem is that you were cussing *** out and we do not tolerate verbal abusePhone calls are terminated immediately when there is foul language used.”We do offer monthly services and if that is what she wished to have, we would need to be compensated for that serviceFor years we have gone to this home monthly, when she is scheduled for quarterly services (charged services per year)In order to guarantee the work being done, we needed to go back to the original agreement for bi-monthly service (charged services per year) since the quarterly service was not working for herThis has been explained to *** in writing and verballyThe work is still guaranteed, she could have still called us back in between services if needed, but she would no longer be able to pay for quarterly services and receive treatments monthlyThis is all in the service agreement *** signedShe signed up for a bi-monthly service and that is what we were willing to offer her, she was not being billed for anything more than originally agreed upon There is no money to be refundedThe account has been closed and there is no balance due at this time

I am rejecting this response because: the unprofessional customer service I received from this companyIf you check their review they have over 3o complaints about their customer serviceI refuse to accept them giving people informationI pay for my service every month and they are saying I received free serviceThis is what they advertise "The best thing about your service is that it is guaranteed, if you need us to come back between services the inside or outside then we will do that for no extra fee or charge." Do not tell me I'm getting free service when I have to call you back because I keep having the same issueI would like compensation for all the time they have wastedLike they say all the times I have to called for them to come back because they are not addressing the issueI'm wasting my time and phone minute to call themIf they are getting the job done I would have to call them backThis company is a jokeThe people they have picking up the phone is a jokeI have never in my life deal with people like this beforeThe way they treat their customer is not rightI've been with this company for years and the minute I want cancel they have nothing to say to meI'm no the only who is complaining about thisIf you check all their review many people are having the same issuePeople are being dupe in paying for a company that are not going with their wordsWe the people can't do anything about it and I wan justice for all the people who have been treated wrong by this companyThis is not right and it will continueThis has got to stopThey have to get rid of those people are it will continue and will con many more people

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
The facts stated in their letter are not correct thoughWhen we signed on to use them it was for the express purpose of them taking care of the silver fish problem inside the house. To say an inside service is not necessary is false. We still have a constant stream of bugs in our house and that is due to the fact they stopped notification of future services and only showed up without notice and did the outside

*** called into our office 04/08/regarding a letter she received letting her know that we had performed an audit on her account and were changing her account from being done quarterly to every other month as originally agreed upon at the start of her service with usDuring this phone
conversation which had been recorded, *** became enraged and cursed out our CSR calling her an f* b***; we do not tolerate such behavior and the phone conversation was immediately terminated*** continued calling our office and each time the CSR answered the phone, she yelled “f* you” into the phone, which again resulted in the phone conversation being terminated.***’s account was switched from a bi-monthly service to a quarterly service years ago as a courtesy and it was only supposed to have been on a quarterly service for one year; after the year had been completed, the account was supposed to return to the originally agreed upon service planWe allowed the account to be performed on a quarterly basis for years beyond the promotional period.A recent review of the account revealed *** had been calling in every month for services, but only paying for service to be done quarterlyThe amount *** was paying for quarterly service was not enough to pay for the amount of service she was being providedWe cannot service an account monthly without being compensated for itWe also no longer offer quarterly services to new clients as it is not as effective in eliminating pests as the bi-monthly servicesIn an effort to cut back on the amount of trips taken to her home and to make sure the services provided are effective, we had to switch the account back to a bi-monthly service as originally agreed upon at the start of your agreement.In one year on a quarterly plan, clients receive regular servicesHaving 1-call back services is our normal, 5-is excessiveIn 2015, *** had services done at her home, only of which were billed servicesIn 2014, she had services, only of which were billedIt goes on and onFrom the start of the account with us, *** had a total of services done at her home, services were done forfree.The account was closed per ***’s requestThere is no money to be refunded

*** started service with Bell Pest Control on 08/11/In exchange for signing up for a year of service and putting her account on automatic payments, her very first visit (valued at $185) was done at no chargeIf the account is cancelled prior to fulfilling the one year service commitment, the
client (***) is responsible to pay for that initial visitOur first visits are performed back to back; the second service was performed at the home on 09/29/*** chose to have her payments come out in monthly installments of $The card provided to us at the start of the service, only went through in September and has since been declined.Our service tech called *** 11/16/at 4:12pm and left a message that he would be out the following day to perform service and collect payment for the past due balanceThe service tech arrived at the home at 7:47am and spoke with Mr*** who told *** that he had no intention of paying for the past due balance, that this was his wife’s account, and requested for the tech to leave and refused to allow him to perform service*** contacted our office and said that she would give the tech payment and scheduled for the tech to go back to the home on 11/23/at 9amUpon arriving at the home per ***’s request, our service tech was once again asked to leave.At 9:05am, *** contacted our officeShe said that the tech was at her home and spoke with her husband but told him that no service would be rendered if no payment was madeDuring that phone conversation, *** said that she had mailed in a payment in the amount of $in a Bell Pest Control envelopeShe was informed that we have not yet received that paymentAt that time, another appointment was set for 12/04/between 12-4pm on the condition that we received a payment for the past due balancePayment has not been received, so no service was rendered and the account has been closed and charged as outlined in the service agreement.*** contacted our office today and we tried to resolve the issue for herWe offered to take a payment over the phone and we were refused*** was informed that the account was closed due to the past due balance and that there has only been one payment made on this account everThe balance due is for the service performed in September, the service charge for November as outlined in the service agreement, and the cancellation fee for not fulfilling the one year service obligationIn order to reactivate the account and reverse the cancellation fee, payment would need to be made for the service performed in September and the account would have to be set up on automatic payments through a checking account.All the terms are clearly outlined in the service agreement which *** signed: “BELL PEST CONTROL agrees to provide pest control services by inspection and necessary application of control measures performed on the described premisesIn exchange for the discounted initial service, this agreement will commence for NO LESS THAN MONTHS from the date of the first serviceAccounts cancelled prior to fulfilling the one year commitment will be required to reimburse the discount offered on the initial serviceThe regular initial service charge for a home under square feet has a minimum cost of $After the one year commitment service will continue on a service-to-service basis, SUBJECT TO WRITTEN CANCELLATION NOTICE AT LEAST DAYS BEFORE SCHEDULED SERVICEIt is agreed that the premises will be made available for inspection and/or treatment by BELL PEST CONTROL as often as necessary to control the specified pests for the duration of this agreementALL ACCOUNTS WILL BE CHARGED ON THE MONTHS THEY ARE SCHEDULED FOR SERVICEIf BELL PEST CONTROL is not allowed to perform service during a customer’s billing cycle, the customer will be charged during that billing cycleNo service will be rendered on accounts past due more than daysAccounts past due days are subject to cancellation and any applicable fees will be applied.”*** ***Office Administrator

When a new service is started with Bell, unless otherwise requested by the client, we treat inside the home as well as the outside. While on a continual maintenance plan, the services are performed on the outside only. Servicing inside the home each time is not necessary and isn’t protocol while on...

the maintenance plan. However if at any point a client wishes to have the inside treated, they are able to request this service at no additional charge. This is typically done by contacting the office to schedule an appointment time since servicing the inside can require that the client vacate the premises for a specified length of time depending upon the type of treatment needed. [redacted] contacted our office on September 26, 2017 and spoke with a CSR. During that phone conversation, the CSR provided the client with the instructions on how to cancel the account (this is all time stamped and documented in the clients account). Our service manager did contact the client and we didn’t hear back from [redacted]. Without the proper cancellation notice, the account remained active. On November 14, 2017 our service supervisor called the client at 4:34pm and left a message that we would be out for service the following day. The supervisor went out to the home as scheduled and performed the regular service for November (11/15/17) at 9:20am. At 11:46am on November 15th, [redacted] called the office insisting that he had cancelled the account via the phone conversation in September. The CSR explained to him the cancellation process and [redacted] informed the CSR that a call was sufficient despite the cancellation policy (outlined in the service agreement). As a courtesy to the client, the CSR sent the service supervisor back to the home to personally collect the cancellation notice and to make sure the account was cancelled. The service supervisor arrived at the home at 3:08pm to collect the cancel notice, the account was cancelled subsequently upon delivering the notice to the office. The bill the client is referring to is for services rendered at the property. If at any point and time the client wished to have the inside service, we would have happily accommodated them. Had we received a cancellation notice 30 days prior to the scheduled service for November, the account would have been closed. No such notice was received until after the service performed in November, the account remained active and the balance due is for services rendered. This account was closed on November 15th, 2017 as requested by the cancellation notice from the client. Because [redacted] had been a client for over 5 years, I am happy to reverse the service charge for November. Thank you,

Bell Pest Control does indeed offer one time services with limited guarantees. The service agreement  which was requested from the home owner, [redacted], was for the maintenance program which has a one year service term. The service was started at the home on 07/10/15. At the time of that service,...

the technician went over the terms and conditions of the service agreement and the client ([redacted]) initialed and signed the service agreement, agreeing to the terms and conditions therein.  The service agreements state the following: “BELL PEST CONTROL agrees to provide pest control services by inspection and necessary application of control measures performed on the described premises. In exchange for the discounted initial service, this service agreement will commence for NO LESS THAN 12 MONTHS from the date of the first service. Accounts canceled prior to fulfilling the one year commitment will be required to reimburse the discount offered on the initial service. The regular initial service charge for a home under 2500 square feet has a minimum cost of $185. After the one year commitment service will continue on a service-to-service basis, SUBJECT TO WRITTEN CANCELLATION NOTICE AT LEAST 30 DAYS BEFORE SCHEDULED SERVICE. It is agreed that the premises will be made available for inspection and/or treatment by BELL PEST CONTROL as often as necessary to control the specified pests for the duration of this agreement. ALL ACCOUNTS WILL BE CHARGED ON THE MONTHS THEY ARE SCHEDULED FOR SERVICE. If BELL PEST CONTROL is not allowed to perform service during a customer’s billing cycle, the customer will be billed during that billing cycle.” The agreement also states: “GUARANTEE: While on a continual service plan, in the event that any targeted pest reappear on the interior or exterior of the structure, upon request to us, we will retreat the interior or the exterior of the property at no additional charge. If we do not hear from you we will assume that the problems have been resolved.” This property was serviced for the first time by Bell Pest Control on 07/10/15. As it is also outlined on the service agreement, during the month following the initial treatment,  Bell Pest Control renders the first regular service for $79 which was scheduled to be performed on 08/03/15.  The total for the cancellation and the fee for the regular service scheduled for August is $254, not $417.  This account was not billed for the cancellation fee, nor was it billed for the service which was refused for August. The card was initially billed after the cancellation for $175 and was promptly refunded. This account has been closed and was not held to the normal terms of the service agreement; the account has been completed closed and there is no balance due as we reversed all charges. Thank you,  [redacted]Office Administrator

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
All though I do not agree with the statements made by Bell Pest Control and as long Bell Pest Control keeps their word this time to not have any additional charges billed to the credit card, I gladly accept this resolution. It's most unfortunate that this matter could only be resolved through the Revdex.com. I'm grateful and thankful for the Revdex.com of Northeast California for a satisfactory resolution in this matter.