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Hunter Billing & Collections, Inc.

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Reviews Hunter Billing & Collections, Inc.

Hunter Billing & Collections, Inc. Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Can the business please contact me when the coats are available for pick up? I no longer wish to be a customer of theirs. The owner is very rude.
Regards,
[redacted]

The enclosed compliant is from someone who was getting all the information second hand from his wife.  There are so many errors in the note from the husband that I do not choose to respond to each and every error.  I will state that I have 5 witnesses that will agree with me that the lady...

was yelling and would not settle down.  My assistant manager and then my manager tried to explain that she got what she requested. Script font for the husband's name.  When she came to pick up the items she did not like how they looked.  The girls explained to her that she got what she asked for and there was nothing we could do.  She got louder and louder so much that I came out from the back.  I could hear what was going on before I even came out.  She continued to get louder and I ASKED her to take her products and leave.  She refused!  She continued on and on and called me a racist!  That is when I told her to leave my store.   She was just short of screaming.  I told her in 25 years I have only had to call the police twice.  I did not want to but she was not going to leave.  I called the police and she finally walked out.That is the end of the matter with one exception.  I do not like being threaten.  I will remind the two people that slander will not be allowed verbally or in writing and I will bring a lawsuit which I will win.  They better not say or print anything that is NOT TRUE!  I do not want either of them in my store ever again.  We are a family orientated store with 25 years of loyal friendly customers. I will not waste anymore time on this issue.[redacted]  Classic Uniforms

Complaint: [redacted]
I am rejecting this response because:The supposed business owner's reply to my complaint is surprising as I do not see why someone who prides himself in being in business for over 25 Years would not know that when a customer expressed dissatisfaction ( which they have the right to), the best course of action is not to aggravate the concern but resolve it!I do not see what he deems as slander in this case as my wife clearly had the right to express the fact that she was unsatisfied with services provided and the course of action by the business owner should have been not to threaten to call the cops or even actually proceeding to call the cops as he reports.Service paid for should be provided to satisfaction as it is upsetting for businesses to say service has been provided and " nothing can be done about same". This is the aggravating point!The business owner also states compliant is one sided as I was not present, but he did not comment on the fact that In called to discuss then case and all he did was hang up on me. Which business would do that when a customer calls to complain?There is nothing slanderous about these reports and we still ask for the mitigation in this case to be a refund / repairs of services paid for.The business owner bragging that this is the end of the case and threatening law suit makes me feel he forgets this act would portray he wants to keep money for services rendered improperly!This is a clear cut case of a business not providing to satisfaction requested service and that is a business / customer relationship should simply be resolved by a refund or repair!Asking a customer aggressively out of your premises for expressing dissatisfaction is indeed shocking an inexcusable. We are willing to provide evidence to prove that some of the monogram letters were not completely legible alongside providing evidence of what was provided to them as samples for what was wanted. This compliant did not just come out of nothing !
Regards,
[redacted]

The one who sent you the complaint is correct on most things.  Classic Uniforms has been in business for 24+ years.  We try our best to serve our customers with great service and a quality product at fair prices.  We have done this with a few exceptions over the years.  The lady...

and her husband did order the coats before and got them embroidered.  They placed a new order for the same coat and asked for script lettering.  They were sent to our monogrammer and they were personalized with her name.  See the attached.  I will also send again in a separate email.  She did not like the font used this time and wanted them changed or to look exactly like the older coats from several years ago.  If you remove embroidery it takes the coat with it.  ie: ruins the coats.  There are hundreds of script fonts and hundreds of block fonts.  We do basic script and basic block.  We have also used 2 different companies over the years to embroider for us.  If the lady wanted the exact font as before she should have taken the coats to a embroider of her choice and show them what she wants exactly.   That being said:I will replace the coats and refund the embroidery costs!!!  But, I do not want her or her husband as a customer going forward.  I will not embroider anything for them again.  Please advise as to what I should do.[redacted]Classic Uniforms

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Address: 5218 Halpin Avenue, Pennsauken, New Jersey, United States, 08109-1741

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