Hunter Enterprises

The customer came to us with the request of installing his salvaged engine into his JeepThe situation was not a standard engine replacement, as the customer had attempted to do the job himself, but left everything disassembled and not in any organized orderThe state of the vehicle and work to be done could not be estimated from industry labor guides as a standard start-to-finish job, and the vehicle would have had to be inspected by each facility at the least, for those kind of quotesAll of our estimates are given up front, and the customer signed off before the work was started as you can see by the working order portion of the attached documentsJoe's Auto policy has always been No Warranty on customer supplied parts, as their condition and working order is unknown by us and can't be guaranteed in any wayThis is an industry standard practice by most reputable automotive facilitiesThere is no proof of the proper working condition of the donor engine other than hearsay from removal of its prior applicationLabor guide time to install an engine in the customer's vehicle is actually hoursPlease see the attached signed receipts to find only hours chargedThe labor guide assumes that a trained tech is completing the whole job, where notes of proper placement of components, fasteners and wiring harnesses could be madeThis was not the case, as this vehicle was brought in piecesThe vehicle was completed and tested, customer was informed prior to pickup that the supplied engine had issues and was producing abnoisesThe customer was offered diagnostics to find the root of the problemHe declined and opted to drive the vehicle with its known conditionPlease see the attached invoice to find these notes documented and signed by the customerThe installation was completed correctly and the vehicle was able to leave the facility under its own powerThe issue is internal to the supplied engine, which is of no responsibility to Joe's Auto

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***

As a mechanic that has worked numerous years in the field, it was very much a by the book installation. The engine came with paperwork stating it is a running engine from the facility where it was purchased from along with my own visual inspection. The was no written quote by Joe's Auto in any sort of capacity and I at no time signed any documents for work until the moment I picked my vehicle up. When Joe's Auto called to notify my vehicle was done, I asked if it had been driven, as is to be done to verify any mechanical repair. The response was no, I told them they needed to drive it to verify repairs. They called back to tell me they drove it and it ran. When I had the vehicle picked up I had specifically stated I wanted the engine installed and the vehicle in good running state. When I picked the vehicle up it wouldn't go over 20mph, it would not run properly, the exhaust wasn't tightened to the block, it was leaking from the hoses coming from the radiator, and over heated down the street from the shop. My insurance agency came out and totaled the vehicle out. When I sent the vehicle to the shop all parts were either attached in the engine compartment for easier install or located in the back hatch of the jeep. This was a clear cut install that should't have any issues what so ever. Not only did they botch the entire job up, but now they are trying to lay the blame on a part which was verified in good condition and also still had a warranty on it. If the problem had actually been the engine and they had asked to any sort of diagnostics on it then I wouldn't of had an issue. They offered no diagnostics, no actual quote for parts and labor, and wanted to charge me far more time than the book says. When I went back in the day I picked my vehicle up and told them it barely ran and hardly drove the manager blew me off.

The customer came to us with the request of installing his salvaged engine into his Jeep. The situation was not a standard engine replacement, as the customer had attempted to do the job himself,...

but left everything disassembled and not in any organized order. The state of the vehicle and work to be done could not be estimated from industry labor guides as a standard start-to-finish job, and the vehicle would have had to be inspected by each facility at the least, for those kind of quotes. All of our estimates are given up front, and the customer signed off before the work was started as you can see by the working order portion of the attached documents. Joe's Auto policy has always been No Warranty on customer supplied parts, as their condition and working order is unknown by us and can't be guaranteed in any way. This is an industry standard practice by most reputable automotive facilities. There is no proof of the proper working condition of the donor engine other than hearsay from removal of its prior application. Labor guide time to install an engine in the customer's vehicle is actually 8.8 hours. Please see the attached signed receipts to find only 6 hours charged. The labor guide assumes that a trained tech is completing the whole job, where notes of proper placement of components, fasteners and wiring harnesses could be made. This was not the case, as this vehicle was brought in pieces. The vehicle was completed and tested, customer was informed prior to pickup that the supplied engine had issues and was producing abnormal noises. The customer was offered diagnostics to find the root of the problem. He declined and opted to drive the vehicle with its known condition. Please see the attached invoice to find these notes documented and signed by the customer. The installation was completed correctly and the vehicle was able to leave the facility under its own power. The issue is internal to the supplied engine, which is of no responsibility to Joe's Auto.

In regards to complaint number [redacted] JOE's Auto had initial first contact with [redacted] the week of October 9th, 2014. [redacted] had come into the [redacted]'s auto location at [redacted] with a starting issue on his [redacted] vehicle. [redacted] informed [redacted] that...

we had a minimum diagnostic fee starting at 105.00 per hour. [redacted] returned several times in the following days with another person that seemed mechanically knowledgeable requesting information to aid in determining his issue. At this time, he was reminded as to why we charge a diagnostic fee to determine the root of failure. [redacted] declined any work to be performed at this time. [redacted] again, returned  on October 18th, asking more questions about his no start condition and dropped the vehicle off With Service Manager [redacted]. [redacted] was reminded of the diagnostic fee, once again, and authorized Diagnostic to began determine the cause of the intermittent no start condition. At this time, other concerns and issues were brought up. [redacted] informed [redacted] that the key was having difficulty turning,and "security" light was flashing.  At this time [redacted] was informed at this time that there was the possibilities that there may be multiple issues/problems that may be occurring. During the technicians diagnostic procedure, a damaged ignition tumbler assembly causing one of the concerned that [redacted] had pointed out on dropping the vehicle off. (Key difficult to turn) This is a common problem with many ** Vehicles under a mandated national recall issued. Due to the age and mileage on [redacted] vehicle, this would not have been covered by **. Per theft deterrent codes, visual inspection of the theft deterrent module, located at the end of the ignition tumbler, showed signs of excessive wear. At this point, we were unable to further proceed with diagnostic tracing until known bad parts were replaced. At this time, [redacted] called [redacted] and informed him of what was found. he was told that we needed to replace the lock cylinder, theft deterrent moduleand keys to test further. At this point, [redacted] informed [redacted], that he would have to see if he could borrow the money to pay for the needed repairs. [redacted] informed him at this point that there very well could be more issues, but we had to fix this problem to proceed. At this point, [redacted] offered [redacted] Car Care One financing program. Unfortunately, this was not an option that [redacted] could not take advantage of. Due to the large number of issues with this part being used by ** in the recall, it was extremely difficult to obtain the correct replacement part. [redacted] was informed that we would have to Special order the part, and at that time the approval was given to start the repair. [redacted] then located the proper replacement parts from out of state and had them shipped in. Upon receiving the new replacement parts, they were installed and diagnostic procedures were continued. Now able to continue the next step in the diagnostic procedure, we found an intermittent power failure in the Body Control Module. Vehicles, especially with high mileage can have multiple issues or other damaged components can cause failure to other electronic components. [redacted] informed us at this point that this had been a recurring issue for "sometime". At this time, we informed [redacted] damaged components can and will  cause additional strain on other components I.E. body control module. [redacted] chose to pick up his vehicle at this time declining any additional repairs, We could not continue or complete diagnostic for a complete repair. JOE's Auto does not feel a refund is necessary as we followed a proper diagnostic steps and found multiple damage components in the system. A refund of $641.18 will not fix the starting issue, as the old parts were faulty. Re-installing the old faulty parts still would not help as they are damaged and needed replaced.  It is unfortunate that [redacted] has additional know issues in the anti thief system and he is unable to afford to complete the repair.[redacted] 
[redacted] 
[redacted]

Review: I am so disappointed with the company! I read about this product in the Essence Magazine and was eager to see if it actually work. I placed my order and waited as they asked after receiving confirmation that they have received my order and charged my card. After seven days I sent them an email requesting my tracking number, with no response . I called and it went to voicemail asking me to leave a message which I didn't feel safe doing . I sent another email asking if my order was shipped no response. At this point I am wandering if this company is a scam . I would like this company to respond to my many email letting me know what is going on with my order .Desired Settlement: Receive the product I ordered. If they are unable to do so please refund my money.

Business

Response:

Thanks for your email. Your order has already been shipped and your tracking info has been sent to your email. We apologize for any confusion. USPS.com tracking [redacted]

Review: I placed an order for Erase My Dark Spots Skin Care Kit September 9th and after 4weeks of not getting the product I called the company and left messages as well as emailed them. I have not gotten any response from them.I feel like I got scammed because the company will not respond to the voice mails you leave them or emails.If anyone wants to buy any products from this company, DONT. you will lose out on money and never get your productDesired Settlement: If I cant get the product then I want to get a refund for the product.

Business

Response:

Thanks for your email the USPS tracking number was sent to the customer [redacted] and the item was delivered on Nov 3rd. The item was shipped in late Sept and delayed by USPS or customs which we are not responsible for. We apologize for the delay but the site and email state international order may take up to 4 weeks to be delivered. Thanks Customer Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10872543, and find that this resolution is satisfactory to me.

Review: I purchased this item on March, 28, 2016 per Invoice [redacted].... Since then, I have sent the seller several emails and called customer service multiple times to no avail. I have not gotten a single response from the seller or from customer service and there is never an available representative to take my call when I contact their customer service line. USPS does not have any tracking updates for my package and does not know where it is or when it will ship out. As a brand new customer this is extremely frustrating and I would like this matter resolved ASAP!Desired Settlement: I would like to know where my item is and when it will ship out or give me a full REFUND!

Consumer

Response:

Please view my attached Papal Statement confirming my purchase made to Hunter Enterprises- Skincare & Hair Co. on 3/28/2016.Thank you,[redacted]

Business

Response:

This matter was already taken care of and this customer was refunded and did not review the shipping policy and everything we did was correct. This was resolved