Hunter Heating & Air Conditioning Company, Inc.

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This desicison was based on an employee that y'all have at the dealershipif there's videos showing that the car was in a burnout id like to see themAnd if the tire had caught pavement from a burnout why is there rearend fluid down the highway? If the black box so to speak can read the car you should clearly be able to tell the car was running miles an hr when the rearend came apartI have also spoke with FCA and Blackwell is providing information I was told by district manager the warranty was voided on the car no matter even if I paid to have the rearend fixedWhich shouldn't be my problem but the rearend is being fixed nowSo if this is true I will go to kernersville dodge for inspectionBlackwell will no longer service nothing I ownDue to dishonesty and sorry employees.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr*** brought his Dodge Journey in for service including a request for us to check his right front tire for leaks, we found the right front tire had puncture holes and was unsafe to repair. We recommended the customer purchase two tires due to the match across from it
being 3/tread life and it is recommended to replace these tires in pairs(the other two tires were at 4/32). 2/is what is required for Virginia State Inspection. We did not have the tire in stock so we offered the customer a loaner vehicle at no charge to him. He declined the replacement. The customer does not have road hazard protection on the tires but he may be able to turn this into his Insurance Co I understand his concern regarding the tires not lasting as long as he feels they should. It does vary however with Driving/road conditions, rotations every 5,miles, etc. The tires on a new vehicle are not warrantied by the Manufacturer of the vehicle, but rather the Tire Manufacturer which in this case is ***. In the separate tire booklet in the owners manual, it says they will cover a defect in the tire as long as the rotations were performed but does not include a tread life warranty on tires on the vehicle from the factory I called *** on behalf of the customer and spoke to *** in the warranty department just to verify this was correct and she verified it was. If the customer would like to purchase two or four tires from us, we are willing to allow him a loaner to drive while we do this repairAlso, he may contact *** directly to verify this information at ***If I can answer any questions or help further, please contact me. *** ***

This vehicle was brought to our dealership with the complaint of the rear end came apart while driving down the road. On inspection, we found the rear end housing cracked down one side. We contacted FCA since there was physical damage to the case to see if we could warranty
this. They requested downloaded information from the Powertrain Control Module and pictures of the rear of the vehicle including the rear wheel wells. After all information was sent, it was determined by the Technical Advisor at FCA that this was abuse and not a warrantable condition. There were chunks of rubber tire material in the wheel well and underneath the rear of the vehicle and the PCM included information that would indicate the vehicle had been in a burnout situation most likely where one tire hit dry pavement and caught cracking the case. Since this incident we have had several calls to the dealership indicating they saw a video of the vehicle doing a burnout. We as a dealership did not make the decision to decline warranty, as it is not ours to make. The vehicle was purchased from another Dealership and the warranty is with Fiat Chrysler Automobiles and not Blackwell Automotive. At this time FCA has made the decision not to warranty the case due to abuse. IF the customer repairs the damage with Chrysler new parts, they stated they would review for reinstatementOne picture is attached showing the tire material

To whom it may concern: As the owner of this dealership, I put the final approval on out of the ordinary trades such as show cars.  Upon inspection the 350Z had mismatched paint work, fish eyes, and sand marks under the paint.  It was first represented as a show car and upon final...

examination I chose not to trade for the 350 Z due to it's condition.  Mr. [redacted] can purchase the Dodge Challenger straight out without his trade.  I'm just not interested in owning his 350Z.   Torrey Blackwell

Mr. [redacted] arrived last night and after he signed permission to pull his credit we determined that he did not qualify for purchasing a car with a $6 down payment nor did he qualify for the $159 lease that was advertised.  My manager, [redacted] came over to explain that he did not qualify...

but he would qualify for our guaranteed acceptance program with a down payment or trade equity.  His Advisor [redacted] started to get his trade information in to our system and Mr. [redacted] then decided he did not want us to do anything and he left the dealership.  Our customer relations call center does not have access to credit information and can only tell customers what could happen if they came in for a visit.  If Mr. [redacted] would have been patient we had an approval on a car for him.  Instead he chose to leave without receiving this offer.  I have a Sheetz Gas card that I'm willing to give him to make up for the misunderstanding and what he feels was a wasted visit. Torrey Blackwell

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

The customer agreed on the vehicle, the price, and was aware we would be purchasing It from another Dealer specifically for him. Because there are costs involved in purchasing a vehicle from anther dealer not to mention having to add...

another vehicle to our inventory, we require a deposit. The receipt states that there will be a 75% restocking fee of the deposit if the vehicle is not purchased. He was aware of that at the time the deposit was made. The delivery was set for Friday of that week.  The vehicle was picked up on Thursday afternoon and would have been ready for delivery on Friday.  On Friday, the customer decided not to purchase from our dealership and purchased elsewhere.  We refunded 25% of the deposit as originally promised.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response made by the business owner of Blackwell Automotive in reference to complaint ID [redacted], and find that this resolution of purchasing the 2014 Dodge Challenger SRT8 without a trade would be satisfactory to me if the originally posted price on eBay of $41,996 .vs the increased price of $43,000 can be renegotiated for purchase.  I will wait for Blackwell Automotive to consider this action and, if it does, I will consider this complaint resolved.
Regards,
[redacted]

When someone trades vehicles, if the lienholder on a trade vehicle is not available, the payoff has to be estimated.Most of the time we go by what the customer tells us.  Sometimes when we contact a lienholder the computersmay be down, or they may be behind on posting, but we always record the...

information that we received fromeither the customer or the lienholder on the buyers order.  That amount of $37045.00 is reflected on Mr. [redacted]'sbuyers order and a copy of it is attached.The second thing that is attached is the payoff check that was sent to his lienholder.  You can see on that check thatwe have two amounts listed.  The first amount is the $37045 that was on the buyers order.  The second amount is the$103.34 that we had to pay in addition in order to pay off his lien and get the title.  You can see that the enitre checkwas sent to his lienholder for the sole purpose of paying his trade off.The third item that is attached is the payoff information sheet.  You can see that the original amount noted was the$37045 that we received the day Mr. [redacted] traded.  Then you can see where our title clerk noted the true payoffwhen she called to finalize the payoff and mail the check.  The amount is $37148.34.  That is the amount we wrotethe check for.  The difference being the $103.34 that we billed Mr. [redacted].If you read the second paragraph of the payoff information sheet that Mr. [redacted] signed, it states that if the payoff is more than what we charged for then he will owe the difference.  It also says that if the payoff is less, thenwe are responsible to refund any overage that we received.  We do this to protect Blackwell Automotive and the customer.We do not send out statements for amounts due on liens for a couple of months just making sure that the lienholderdoes not find errors in their books and refund us extra paid.  That has happened a couple of times.We did not get the title until sometime in May.  There is always around a 30 day waiting period for us when we payoffunits.  The next billing cycle that came around, we sent Mr. [redacted] the bill.  We attached all of the same informationthat we are sending you so that he could see that we had to pay the extra money.I do not understand his complaint.  We have done everything we are supposed to do.  And we expect him to do the same.I would like to add that when he came into the dealership on July 10th he acted very rude.  He used the "F" word when talking with Mr. Blackwell.  Mr. Blackwell tried to calm him but he continued to use all types of bad language.He came to our cashier and paid the bill and then slung her pen and the credit  card slip back at her. He was dropping the"F" word at her too.  We feel that he owes us an apology rather than us doing something wrong to him.[redacted]Office Manager