Hunter Heating & Air Conditioning Company

The customer agreed on the vehicle, the price, and was aware we would be purchasing It from another Dealer specifically for himBecause there are costs involved in purchasing a vehicle from anther dealer not to mention having to add another vehicle to our inventory, we require a depositThe receipt states that there will be a 75% restocking fee of the deposit if the vehicle is not purchasedHe was aware of that at the time the deposit was madeThe delivery was set for Friday of that week The vehicle was picked up on Thursday afternoon and would have been ready for delivery on Friday On Friday, the customer decided not to purchase from our dealership and purchased elsewhere We refunded 25% of the deposit as originally promised

I have reviewed the response made by the business owner of Blackwell Automotive in reference to complaint ID [redacted] , and find that this resolution of purchasing the Dodge Challenger SRTwithout a trade would be satisfactory to me if the originally posted price on eBay of $41,.vs the increased price of $43,can be renegotiated for purchase I will wait for Blackwell Automotive to consider this action and, if it does, I will consider this complaint resolved Regards, [redacted] ***

When someone trades vehicles, if the lienholder on a trade vehicle is not available, the payoff has to be estimated.Most of the time we go by what the customer tells us Sometimes when we contact a lienholder the computersmay be down, or they may be behind on posting, but we always record the information that we received fromeither the customer or the lienholder on the buyers order That amount of $is reflected on Mr [redacted] 'sbuyers order and a copy of it is attached.The second thing that is attached is the payoff check that was sent to his lienholder You can see on that check thatwe have two amounts listed The first amount is the $that was on the buyers order The second amount is the$that we had to pay in addition in order to pay off his lien and get the title You can see that the enitre checkwas sent to his lienholder for the sole purpose of paying his trade off.The third item that is attached is the payoff information sheet You can see that the original amount noted was the$that we received the day Mr [redacted] traded Then you can see where our title clerk noted the true payoffwhen she called to finalize the payoff and mail the check The amount is $ That is the amount we wrotethe check for The difference being the $that we billed Mr [redacted] .If you read the second paragraph of the payoff information sheet that Mr [redacted] signed, it states that if the payoff is more than what we charged for then he will owe the difference It also says that if the payoff is less, thenwe are responsible to refund any overage that we received We do this to protect Blackwell Automotive and the customer.We do not send out statements for amounts due on liens for a couple of months just making sure that the lienholderdoes not find errors in their books and refund us extra paid That has happened a couple of times.We did not get the title until sometime in May There is always around a day waiting period for us when we payoffunits The next billing cycle that came around, we sent Mr [redacted] the bill We attached all of the same informationthat we are sending you so that he could see that we had to pay the extra money.I do not understand his complaint We have done everything we are supposed to do And we expect him to do the same.I would like to add that when he came into the dealership on July 10th he acted very rude He used the "F" word when talking with MrBlackwell MrBlackwell tried to calm him but he continued to use all types of bad language.He came to our cashier and paid the bill and then slung her pen and the credit card slip back at herHe was dropping the"F" word at her too We feel that he owes us an apology rather than us doing something wrong to him[redacted] Office Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

To whom it may concern: As the owner of this dealership, I put the final approval on out of the ordinary trades such as show cars Upon inspection the 350Z had mismatched paint work, fish eyes, and sand marks under the paint It was first represented as a show car and upon final examination I chose not to trade for the Z due to it's condition Mr*** can purchase the Dodge Challenger straight out without his trade I'm just not interested in owning his 350Z Torrey Blackwell