Hunter Mountain Resort

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The explanation offered by the business is patently false Nowhere on the website did it say that not all the rooms were heated Nowhere on the website did it say that not all the rooms would have operating light fixtures The unit was not habitable and we communicated that to the owner The condition of the unit explains why they charged us up front before we even had the chance to walk into the unit and inspect it After we paid, they gave us the keys to enter the apartment It didn't occur to us then, but every other hotel that I've been to makes you pay on check outThey also made us pay via [redacted] rather than by credit card - they asked that payment be made to a "friend" and not as payment to a businessFrom the time we checked in to the time we demanded our money back, only around an hour had transpired We were not going to accept a 50% charge when we were only physically in the unit for one hour Within that hour, we asked the front desk to make certain repairs - the maintenance person came back and forth at least twice Rather than stay the whole weekend, we determined that the unit was not habitable and that we would leave - again, ONLY one hour were we in the unit! We waited until the other group arrived and we went back to the front office as soon as they got thereHunter Mountain Resort is playing games here These are not sound business practices By not paying us our money back and resting on their "policy" this is clearly fraud and I beg you to help us get our money back Regards, [redacted]

We would like to address the recent complaint that we received from a guest of ours at Hunter Mountain ResortOur policy for cancellation is that we do not offer refunds after check-inThis policy is clearly stated on our booking websites, and the registration slip which the customer agrees to and signs before they receive the keyWe tried to resolve the matter with the customer by offering 50% back of the total amountWe are sorry to hear that a guest was not satisfied with the accommodationInformation and pictures of the rooms and cottages at Hunter Mountain Resort can be found on our website, and our booking websitesEach room has independent heating that can be controlled and adjusted by the guest

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The explanation offered by the business is patently false.  Nowhere on the website did it say that not all the rooms were heated.  Nowhere on the website did it say that not all the rooms would have operating light fixtures.  The unit was not habitable and we communicated that to the owner.  The condition of the unit explains why they charged us up front before we even had the chance to walk into the unit and inspect it.  After we paid, they gave us the keys to enter the apartment.  It didn't occur to us then, but every other hotel that I've been to makes you pay on check out. They also made us pay via [redacted] rather than by credit card - they asked that payment be made to a "friend" and not as payment to a business. From the time we checked in to the time we demanded our money back, only around an hour had transpired.  We were not going to accept a 50% charge when we were only physically in the unit for one hour.  Within that hour, we asked the front desk to make certain repairs - the maintenance person came back and forth at least twice.  Rather than stay the whole weekend, we determined that the unit was not habitable and that we would leave - again, ONLY one hour were we in the unit!  We waited until the other group arrived and we went back to the front office as soon as they got there. Hunter Mountain Resort is playing games here.  These are not sound business practices.  By not paying us our money back and resting on their "policy" this is clearly fraud and I beg you to help us get our money back.
Regards,
[redacted]

We would like to address the recent complaint that we received from a guest of ours at Hunter Mountain Resort. Our policy for cancellation is that we do not offer refunds after check-in. This policy is clearly stated on our booking websites, and the registration slip which the customer agrees to and...

signs before they receive the key. We tried to resolve the matter with the customer by offering 50% back of the total amount. We are sorry to hear that a guest was not satisfied with the accommodation. Information and pictures of the rooms and cottages at Hunter Mountain Resort can be found on our website, and our booking websites. Each room has independent heating that can be controlled and adjusted by the guest.