Hunter Mountain

To
Whom it May Concern;
*** *** ***
did arrive at our resort around 6:10pm with her spouse and three
children. She spoke with our front desk supervisor about rooming options and
was upset because we would not rent the Studio Deluxe suite she saw online for
$to
her. We could not offer her that room as it would only sleep two
adults and two children under the age of six as the room is small. She
was then offered our one bedroom superior suite for the price of $but
she did not like the price of the roomShe wanted a lower rate, she wanted to
know if breakfast was included. The offer of this suite was
given to her do to the size of her party. She was really not happy with
anything that our supervisor offered her and really wanted breakfast included,
which was not an option. The rates offered to her were the best rates we
have. Then the front desk supervisor offered to call area hotels to see
what she could find her for a more economical price. *** called several
local establishments and found a bed and breakfast that would offer the family
two rooms near each other located miles from the ski resort, but *** ***
refused that option. She then insisted in talking to a manager.
Amber explained that it would be a few minutes as she needed to contact him and
get him to the front desk, *** *** did not mind waiting. *** began to
assist the guest around 6:25pm
*** was the
manager on duty and offered to help the guest by giving them our one bedroom
Jacuzzi suite. These rooms are rented with an occupancy of four guests
but he made an exception for them an allowed them to sleep guests in the
suite. The room rate was $
We are
currently offering our lowest rates we have for our suites so there was nothing
he could do for them with the rate plan. Our suites are designed to
accommodate guests based on the size of the suite; we offered *** *** the best
options for the size of her party she just did not want to pay the prices we had. We also
offered and looked into area hotel options but she just really wanted more from
us.
When she came
to the front desk in the morning she spoke to the morning shift supervisor and
asked for breakfast vouchers. There was no indication that breakfast was
being provided to the guest so she was denied the request. I was asked to
go to the front desk to speak to her as she was adamant that she receive
these. I tried to ascertain as to why she would be getting vouchers as
there was no complaints or mistakes with her reservation. She told me
more than once she did not want to discuss the situation again but that ***
offered them to her. I finally offered her two vouchers only because she
did not want to leave the front desk but again I said it was the best I would
do based on no findings of mistakes or complaints with her reservation, she
said the price was why she was given them, and I explained to her that for the
size of her party she was in a room that would safely accommodate her
family. She declined the two vouchers. She wants compensation for
the vouchers, of which she declined two of them
*** ***
Assistant
General Manager
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want to emphasize the fact that *** did say on March night that " stop by front desk the next morning and the breakfast vouchers will be there for you to pick up"And I made the final decision to stay at hunter resort only after *** agreed to work on the free breakfast requestCould hunter resort give response to this fact?
Regards,
*** ***

The Kaatskill Mountain Club Assistant General Manager, Kim P. responded to the guest on June 1st and has issued a refund less the $25 fee. This is what the guest has requested so I consider this matter closed and removed from our account.