Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I sent an e-mail to MrSteven Erequesting to release us from the loan contract Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again the company reflects in its communication there may have been vulgar language or rude behavior from the customer (me)That was never the case even when the conversation became escalted because of the way staff managed the call there was no vilgar language or rude behavior on my part demonstratedI will admit that I became outraged at what was occuring and let them know tactfully and respectfully how I felt about their behaviorI would challenge the company to prove otherwiseI'm doing my best to remove my business from their doorstep and hope that this will serve as an incentive to prizim to make a better effort to treat their customers appropriately moving forwardI cannot blame the business entity for the actions of individuals but I can hold them accountable to ensure they train their employees how to act like they appreciate the business that comes their way or they may find if you treat your customers poorly you will soon be void of business entirely. For the record the only apology for this behavior was on this forum there has not been an apology extended to me from the business at allI see this as damage control not customer service.
Regards,
*** ***
First and foremost, Prizm Financial
is an entirely separate entity from Jake SweeneyNeither Jay
Wnor Jonathan Mare associated with or represent Prizm in
anywayWhatever was said by them to *** *** *** *** is completely
unrelated to PrizmIf they did not provide a warranty, *** *** *** Willis
will need to discuss this with Jake Sweeney.
The financing *** *** *** *** received was the market
rate. It was the best interest rate they qualified
for and it was based solely off of their credit worthiness. Additionally,
every payment they have made, including the down payment, has been applied to
their loan.
They financed the vehicle for months. As with all
simple interest loans, the longer you stretch the term (months) the more
interest you will pay on it. Additionally, with all loans of this nature,
more of the payment applies to interest in the early years of the
contract.
We are willing to work with *** *** *** *** to find
amicable solutions. Our location on
Northland Boulevard is willing to make the repairs listed on the estimate
provided, at no cost to themAdditionally, we will waive the late fees
($60.00). Finally, if they make their
payment to bring the account current, we can lower their interest rate to 17%,
which would lower their monthly payment by $18.11.
If they would like to contact me directly, I can be reached
at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Well in many regards they did not answer the issueI understand when a bill is behind companies shift into a collection status where sometimes persistence is the keyMy problem was not the collection activity itself it was the way the company conducted itself in regards to that activityThey were condescending, disrespectful, confrontational, and really lacked the ability to communicate on a civilized levelThese tactics instigate more problems not solve what the issue really is about.I know I would have to refinance as well to get it out of Prizm's holdings but being the first time going through this process I did not know if their were any other options outside of filing a complaint so others will know in case it happens to them.The business really has missed the mark on this but any company where I'm put on a speaker phone while separate representatives took turns treating me in a negative manner does deserve to be broadcasted to prevent it from happening to othersReally all it would have taken was for one or all the individuals just apologizeThats really the only thing that was required I was of just chalked it up to a bad day
Regards,
*** ***
We have a valid and enforceable contract in place. We cannot release the *** from this agreement. Furthermore, the interest rate is market comparable for similar situated clients. Finally, the dealership did offer the *** a warranty on the vehicle. We are
willing to work with the *** to find solutions. We can waive the late fees of $60.00, which have accrued. We can also review the repairs to the vehicle to determine if our specialists can provide them at a discounted rate
We cannot avoid contact with *** *** regarding his active account We have been unable to reach him despite several attempts over the past few weeks The situation is actually dire and we need to speak to him immediately We would like to avoid escalating the matter further, but the lack of contact and the failure to meet contractual obligations is leading us to pursue further remedies Again, it was an unfortunate situation and our staff has been trained to treat all clients with respect We do apologize if *** *** felt he was treated rudely, but, at this point, we need open communication with him to resolve this matter amicably
The situation was reviewed and has been addressed with the employees involved. It was an unfortunate situation with *** ***, and we apologize he was subjected to this poor customer service It is not our policy to put our customers on speaker phone to be verbally attacked by multiple employees and, to our knowledge, this has never happened before. We do instruct our employees that they do not have to tolerate vulgar language or be subjected to extremely rude customers and therefore they have the right to hang up on the customer. If this was the situation, the employee should have informed *** *** that his manner was not going to be tolerated and if he didn't change then he would be hung up on We have assigned a Sr Staff member to ** ***'s account. This staff member is not one of the individuals whom he had previous contact with.As previously stated, we apologize that *** *** was subjected to the poor customer service and can ensure him that it will not happen againWe are here to work with our customers and strive to provide a positive experience for them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I disagree because the sales person Jay Wand the person who did our paperwork refused to offer is a warranty upon our requestI consistently requested a warranty and they said they could not provide oneThey sat us upfor failure to finance us at a extremely large interest rate for years with only $going towards carThat is unfair and unjustAlso, we have over $in car repairsThey took advantage another hard working African American family with poor creditI totally disagree with their business practices We want to be released from this immediately in Jesus' name
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I sent an e-mail to MrSteven Erequesting to release us from the loan contract
Regards,
*** ***
Prizm is an automobile finance company We recognize making payments on time for an automobile may be stressful To this end, we conduct continual training with our employees We understand some customers may not like being contacted regarding their delinquent status We
strive to treat all customers with the utmost respect. In this case, there were numerous broken promises by *** ***, which led to our contact with him Additionally, *** *** brought this complaint to our office, and as a result, we took a rare step and assigned a dedicated SrStaff member to handle his accountPrizm, as will any other finance company, will continue to contact *** *** if his account becomes delinquent again Our goal is to keep *** *** current to help him reestablish his credit Prizm cannot offer a solution beyond these steps We do not sell our loans, so we cannot honor his request for a new lending companyHowever, if *** *** can locate a new company willing to re-finance this loan, there are no penalties to do so and we will help the new company in any way
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I sent an e-mail to MrSteven Erequesting to release us from the loan contract Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again the company reflects in its communication there may have been vulgar language or rude behavior from the customer (me)That was never the case even when the conversation became escalted because of the way staff managed the call there was no vilgar language or rude behavior on my part demonstratedI will admit that I became outraged at what was occuring and let them know tactfully and respectfully how I felt about their behaviorI would challenge the company to prove otherwiseI'm doing my best to remove my business from their doorstep and hope that this will serve as an incentive to prizim to make a better effort to treat their customers appropriately moving forwardI cannot blame the business entity for the actions of individuals but I can hold them accountable to ensure they train their employees how to act like they appreciate the business that comes their way or they may find if you treat your customers poorly you will soon be void of business entirely. For the record the only apology for this behavior was on this forum there has not been an apology extended to me from the business at allI see this as damage control not customer service.
Regards,
*** ***
First and foremost, Prizm Financial
is an entirely separate entity from Jake SweeneyNeither Jay
Wnor Jonathan Mare associated with or represent Prizm in
anywayWhatever was said by them to *** *** *** *** is completely
unrelated to PrizmIf they did not provide a warranty, *** *** *** Willis
will need to discuss this with Jake Sweeney.
The financing *** *** *** *** received was the market
rate. It was the best interest rate they qualified
for and it was based solely off of their credit worthiness. Additionally,
every payment they have made, including the down payment, has been applied to
their loan.
They financed the vehicle for months. As with all
simple interest loans, the longer you stretch the term (months) the more
interest you will pay on it. Additionally, with all loans of this nature,
more of the payment applies to interest in the early years of the
contract.
We are willing to work with *** *** *** *** to find
amicable solutions. Our location on
Northland Boulevard is willing to make the repairs listed on the estimate
provided, at no cost to themAdditionally, we will waive the late fees
($60.00). Finally, if they make their
payment to bring the account current, we can lower their interest rate to 17%,
which would lower their monthly payment by $18.11.
If they would like to contact me directly, I can be reached
at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Well in many regards they did not answer the issueI understand when a bill is behind companies shift into a collection status where sometimes persistence is the keyMy problem was not the collection activity itself it was the way the company conducted itself in regards to that activityThey were condescending, disrespectful, confrontational, and really lacked the ability to communicate on a civilized levelThese tactics instigate more problems not solve what the issue really is about.I know I would have to refinance as well to get it out of Prizm's holdings but being the first time going through this process I did not know if their were any other options outside of filing a complaint so others will know in case it happens to them.The business really has missed the mark on this but any company where I'm put on a speaker phone while separate representatives took turns treating me in a negative manner does deserve to be broadcasted to prevent it from happening to othersReally all it would have taken was for one or all the individuals just apologizeThats really the only thing that was required I was of just chalked it up to a bad day
Regards,
*** ***
We have a valid and enforceable contract in place. We cannot release the *** from this agreement. Furthermore, the interest rate is market comparable for similar situated clients. Finally, the dealership did offer the *** a warranty on the vehicle. We are
willing to work with the *** to find solutions. We can waive the late fees of $60.00, which have accrued. We can also review the repairs to the vehicle to determine if our specialists can provide them at a discounted rate
We cannot avoid contact with *** *** regarding his active account We have been unable to reach him despite several attempts over the past few weeks The situation is actually dire and we need to speak to him immediately We would like to avoid escalating the matter further, but the lack of contact and the failure to meet contractual obligations is leading us to pursue further remedies Again, it was an unfortunate situation and our staff has been trained to treat all clients with respect We do apologize if *** *** felt he was treated rudely, but, at this point, we need open communication with him to resolve this matter amicably
The situation was reviewed and has been addressed with the employees involved. It was an unfortunate situation with *** ***, and we apologize he was subjected to this poor customer service It is not our policy to put our customers on speaker phone to be verbally attacked by multiple employees and, to our knowledge, this has never happened before. We do instruct our employees that they do not have to tolerate vulgar language or be subjected to extremely rude customers and therefore they have the right to hang up on the customer. If this was the situation, the employee should have informed *** *** that his manner was not going to be tolerated and if he didn't change then he would be hung up on We have assigned a Sr Staff member to ** ***'s account. This staff member is not one of the individuals whom he had previous contact with.As previously stated, we apologize that *** *** was subjected to the poor customer service and can ensure him that it will not happen againWe are here to work with our customers and strive to provide a positive experience for them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I disagree because the sales person Jay Wand the person who did our paperwork refused to offer is a warranty upon our requestI consistently requested a warranty and they said they could not provide oneThey sat us upfor failure to finance us at a extremely large interest rate for years with only $going towards carThat is unfair and unjustAlso, we have over $in car repairsThey took advantage another hard working African American family with poor creditI totally disagree with their business practices We want to be released from this immediately in Jesus' name
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I sent an e-mail to MrSteven Erequesting to release us from the loan contract
Regards,
*** ***
Prizm is an automobile finance company We recognize making payments on time for an automobile may be stressful To this end, we conduct continual training with our employees We understand some customers may not like being contacted regarding their delinquent status We
strive to treat all customers with the utmost respect. In this case, there were numerous broken promises by *** ***, which led to our contact with him Additionally, *** *** brought this complaint to our office, and as a result, we took a rare step and assigned a dedicated SrStaff member to handle his accountPrizm, as will any other finance company, will continue to contact *** *** if his account becomes delinquent again Our goal is to keep *** *** current to help him reestablish his credit Prizm cannot offer a solution beyond these steps We do not sell our loans, so we cannot honor his request for a new lending companyHowever, if *** *** can locate a new company willing to re-finance this loan, there are no penalties to do so and we will help the new company in any way