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Hunter's Carpentry

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Reviews Carpenter, Carpet Dyers Hunter's Carpentry

Hunter's Carpentry Reviews (1)

Review: Over charging us $409.00

Transition strips wrong color and not secure - will have to pay another contractor $250.00 to replace and make right.

Trim left unfinished, also have to pay another contractor $100 to put that up.

Sunroom left unfinished - $600.00 costDesired Settlement: $1,421.84 for work Mr. [redacted] did right plus any supplies he did buy.

Business

Response:

Thank you for the opportunity to explain my side regarding ID # [redacted] The customer that sent the complaint failed to explain everything. They were correct in the fact that I do charge a fee for removal of items I to be disposed of on any job I do. The fee is $50.00. I failed to explain that to the customer. However the customer’s complaint regarding the transition strips, the sunroom and the unfinished trim are incorrect.The customer purchased new flooring and hired me to install that flooring. I did ask them to make sure to get the transition strips for that flooring since this was a special order and would be difficult to find at a later date. The customer told me to pick up something that came close to matching their flooring. Per the customer’s request I purchased the transition strips. The customer was told the cost of the strips and the customer also APPROVED the installation of them. The trim was left unfinished because I used up all material and was told by customer that THEY would pick up additional materials needed to finish and would contact me when that had been completed. They did not contact me. The sunroom complaint is invalid as I never performed any work in the sunroom. I was told the customer preferred to wait until other work was complete before starting on the sunroom. The invoice that the customer was sent I feel was legitimate. I did send a new invoice to the customer showing removal of fees for items to be disposed of and the labor fee for the installation of the transition strips that the customer DID APPROVE before installation. However, I adjusted the invoice $408.00 to make the customer happy.Again thank you for your time.Sincerely,Daniel HunterOwner Hunter'’s Carpentry

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: CARPET & RUG DYERS, CARPENTERS

Address: 3528 Leffel Road, Roanoke, Virginia, United States, 24018

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