Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I sent an e-mail to Mr. Steven E. requesting to release us from the loan contract.
Regards,
[redacted]
Prizm is an automobile finance company. We recognize making payments on time for an automobile may be stressful. To this end, we conduct continual training with our employees. We understand some customers may not like being contacted regarding their delinquent status. We...
strive to treat all customers with the utmost respect. In this case, there were numerous broken promises by [redacted], which led to our contact with him. Additionally, [redacted] brought this complaint to our office, and as a result, we took a rare step and assigned a dedicated Sr. Staff member to handle his account. Prizm, as will any other finance company, will continue to contact [redacted] if his account becomes delinquent again. Our goal is to keep [redacted] current to help him reestablish his credit. Prizm cannot offer a solution beyond these steps. We do not sell our loans, so we cannot honor his request for a new lending company. However, if [redacted] can locate a new company willing to re-finance this loan, there are no penalties to do so and we will help the new company in any way.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I sent an e-mail to Mr. Steven E. requesting to release us from the loan contract.
Regards,
[redacted]
Prizm is an automobile finance company. We recognize making payments on time for an automobile may be stressful. To this end, we conduct continual training with our employees. We understand some customers may not like being contacted regarding their delinquent status. We...
strive to treat all customers with the utmost respect. In this case, there were numerous broken promises by [redacted], which led to our contact with him. Additionally, [redacted] brought this complaint to our office, and as a result, we took a rare step and assigned a dedicated Sr. Staff member to handle his account. Prizm, as will any other finance company, will continue to contact [redacted] if his account becomes delinquent again. Our goal is to keep [redacted] current to help him reestablish his credit. Prizm cannot offer a solution beyond these steps. We do not sell our loans, so we cannot honor his request for a new lending company. However, if [redacted] can locate a new company willing to re-finance this loan, there are no penalties to do so and we will help the new company in any way.