Huntingdon

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedOn a side note, I'm disappointed that it took filing this complaint and negative feedback on social media to get a resolutionThis is not indicative on a company which prides itself on customer satisfactionFurthermore, my husband I both heard the salesman tell us this came with a liftSo essentially, the GM is calling us both liars Regards, [redacted]

Response to Revdex.com complaint The customer purchased a spa at a manufacturer sponsored event through a manufacturer salesperson. The customer claimed that the salesperson told him the cover lifter was included, when in fact there was no indication of that on the spa contractCustomer
satisfaction is of our utmost importance, therefore, we have resolved this issue with the customer directly and have shipped him a cover lifter at no charge

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. On a side note, I'm disappointed that it took filing this complaint and negative feedback on social media to get a resolution. This is not indicative on a company which prides itself on customer satisfaction. Furthermore, my husband I both heard the salesman tell us this came with a lift. So essentially, the GM is calling us both liars.
Regards,
[redacted]