Huntington Bank

I deposited my daughters payroll check on 8/29 there was a check hold placed, but not only that my account was put on lock down. I cant use my debit card or zelle. My other daughter is away at school and I need to zelle her money. They tell me there is nothing can do about it when an extended hold is placed on a check it locks down the account. I have never heard of this before and this has never happened before and I've been depositing my daughters check since May why it is an issue now and why access to my available funds are denied unless I go to the branch and sit for 20 minutes I have no clue. Once those funds are available I will be closing this account. I cant risk something else happening and I'm not able to access my funds during non banking hours nor do I have the time to go to the bank and sit for twenty minutes while a teller calls someone. The hold was for $335.00 I still had money available no reason to lock down the entire account!

This is incredibly ignorant. I started 9.13.2021 to have my mothers account closed (I am her POA) because we moved out of state where there are no TCF Banks. $31.00 was the balance on her account. I was told to send in a notarized statement to her branch and it would be taken care of. What a joke of an establishment to work with. At least 12 calls made, numerous individuals, they finally told me I had to fill out a stop payment (because of course a 96 yr young Senior is going to steal $31). So I did this on 12.14.21. Still have not received mom's money and now when I call they don't see me on mom's account a her POA which I have been for over 3 years! So I am on eternal hold AGAIN to try and resolve this. If not resolved I will go to the media and Attorney General on how this company does not want and has not returned a Senior's $31.00! Pathetic business practice. Just pathetic!

[redacted] class="MsoNoSpacing" I’m writing in response to your complaint filed with the Revdex.com regarding the service you recently received from our Huntington Warren - Champion banking office Please accept our apologies for not having delivered the level of service that we are committed to providing youI have discussed your comments at length with the appropriate level of Huntington management, so please know that your opinions have been heard If you have additional questions, please feel free to call me directly at [redacted] or at [redacted] , extension ***We appreciate your business and the opportunity to address your concerns Sincerely, [redacted] ***

[redacted]
class="MsoNoSpacing" "margin: 0in 0in 0pt;">I'm writing in response to your complaint filed with the Revdex.com regarding the service you recently received from our Huntington Warren - Champion banking office
Please accept our apologies for not having delivered the level of service that we are committed to providing youI have discussed your comments at length with the appropriate level of Huntington management, so please know that your opinions have been heard
If you have additional questions, please feel free to call me directly at [redacted] or at [redacted], extension [redacted]We appreciate your business and the opportunity to address your concerns
Sincerely,
[redacted]

Review: Deposited a check into my checking account on friday the 4th,was told it would take day to clear and would be available on tuesday the 8th as they didnot count the weekend.It was not so I called again and was told it would be available on wednesday the 9th,It was not so I called again and Iwas told it would not be available till friday the 11th.I complained and was told there was nothing I could do about it and that I could not get my check back or stop the process.I have been Lied to twice and dont know what happened to my money.The check was from [redacted],A well established businessI have received numorous late fees because of the time it is taking to get to my moneyDesired Settlement: Give me my check back or cash it and give me access to my money
Business
Response:
The Huntington National Bank
PO Box EA4W58Columbus, OH February 4, [redacted]
Revdex.com Complaint #[redacted]
Dear Mr[redacted], I’m writing in response to your complaint filed with the Revdex.com about your checking account with The Huntington National Bank (“Huntington”)The hold on the account was placed due to the large check depositPlease review the Funds Availability Policy that is part of your “Agreement and Disclosures of Account Terms and Rules and Regulations for Consumer Checking Accounts” originally given to you at account openingA complete copy is available upon requestPlease review the section titled Longer Delays May ApplyPer this disclosure: LONGER DELAYS MAY APPLY In some cases, we will not make all of the funds that you deposit by check available at the times shown aboveDepending on the type of check that you deposit, funds may not be available until the second business day after the business day of your depositHowever, the first $of each day's total deposits will be available on the first business day after the business day of depositIf we are not going to make all funds from your deposit available at the times shown above, we will notify you at the time you make your depositWe will also tell you when the funds will be availableIf your deposit is not made directly to a bank employee, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your depositIf you will need the funds from a deposit right away, you should ask us when the funds will be availableIn addition, funds you deposit by check may be delayed for a longer period under the following circumstances: If we believe the check being deposited is uncollectible.If you make deposits in any one day that exceed $5,000.00.If a check that has been returned unpaid is redeposited.If you have overdrawn your account repeatedly in the last six months.If there is an emergency such as failure of communications or computer equipmentWe will notify you if we delay your ability to withdraw funds for any of these reasons and tell you when you will be able to withdraw the fundsThe delay in your ability to withdraw funds will generally not exceed seven (7) business days from the business day of your depositYour funds were made available to you on January 11, Please accept our sincere apologies for any inconvenience this issue may have caused youIf you have further comments or questions, you’re welcome to call me directly at [redacted] or[redacted], extension [redacted]
Sincerely, [redacted]Senior Research SpecialistPriority Response Unit cc: Revdex.com

Review: 1/17/2014To Huntington Bank Management, I went to Huntington bank in Champion this morning; I just opened up a total of [redacted] in car loans with your bank and I was considering opening up a business checking/savings account as well. I was originally speaking to a bank representative, but then I was interrupted by your teller [redacted]. I was originally there to make a payment on my loans After a few moments of dealing with her I told [redacted] she wasnt being very friendly due to her speaking to me in a condescending manner... Her response to me verbatim- was I dont give a [redacted]! Im doing my job! In front of everyone! I am an owner of a local [redacted] branch, and was in uniform at the time, and I was absolutely appalled that your bank would have an employee, let alone a supervisor, would dare treat a customer that way. This really saddens me because this isnt what I expected from a professional company and I refuse to be belittled by anyone, as I do my best to treat everyone I encounter with upmost respect. Now that I am aware that this is how your bank does business I am aped to withdraw my loan and never do any business there again. I just want to make you aware that I am in the process of checking with other financial institutions to pick up the loan due to the way that I was treated. I really do expect a follow up with this, as I plan to follow up as well. Sincerely, [redacted]Desired Settlement: AN apology and follow up with a resolution. They are the one's that mistreated me so I look forward to what they have to say

Business

Response:

[redacted]

I’m writing in response to your complaint filed with the Revdex.com regarding the service you recently received from our Huntington Warren - Champion banking office.

Please accept our apologies for not having delivered the level of service that we are committed to providing you. I have discussed your comments at length with the appropriate level of Huntington management, so please know that your opinions have been heard.

If you have additional questions, please feel free to call me directly at [redacted] or at [redacted], extension [redacted]. We appreciate your business and the opportunity to address your concerns.

Sincerely,