Huntington Hyundai, Inc.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 My complaint has not been resolved at this point, because the details of what they are proposing were never sent to me, as I requested and was promised via delivery by email last week. I simply do not know exactly what they are offering and cannot make an informed decision to accept at this time. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom it may Concern,In reference to the Revdex.com complaint ID # [redacted], from [redacted]. **  [redacted] insisted that we try to obtain the lowest possible interest rate for her on her auto loan. Our normal business practiceis to check the applicants credit at the dealership. We then,...

send that application to each lending institution that would possibly approve that customer. Based on [redacted]'s credit score, we had a limited numberof banks that would consider her application. Our job, is to help find the best source of financing for our clients. We submitted [redacted]'s application to  4 banks. Normal operating procedure. We received 4, declines/rejections/turn downs. Our next step, is to send that application to"secondary lenders", those banks consider credit challenged consumers. We sent [redacted]s application, to two secondary finance sources, and were able to obtain, a credit approval for her. That is a total of six banks, that must run the consumers credit, in order to make a credit decision. They MUST run the clients credit in order to grant, or turn down that applicant. The banks cannot make a credit decision without a credit check. We understand that not everyone will understand the way banks grant, or decline credit applications. It can be very complicated. I would be happy to apologize to [redacted], if she would like me to. We are not able to "erase" credit inquiries. We are not a bank. That is an issue, that [redacted] would have to take up with, the banks, and or the credit reporting agencies. If I can be of any further assistance, please feel free to contact me, via email [redacted] or phone [redacted] ext [redacted]As I am always, Respectfully,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaingt ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 First off do not make it out like I was desperate to get this loan nor did I give you permission to go to 15 BANKS. For your information I called all three credit companies and they said that there was nothing wrong with my credit that there was a few mistakes on their part, but there was no reason why a bank would not give me a car loan. I will contact them again on 7/*/2015 and get a letter from them to support my statement. Also I bought many cars and never came across a dealer that has an finance person with such a horrible attitude towards a customer. Also if its your policy to go to many banks you should have the customer know this before you do this because when I called I told you guys that another dealer did this to me, and did not want this to happen again. So you did it anyway without my permission.
I will get my proof and send it to both dealers that did this to me. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: On 11/**/2015, I purchased a "brand new" 2016 Hyundai Sonata Hydrid car from Huntington Hyundai. The salesperson, Bob, was wonderful, honest, hardworking, conscientious and considerate in this and all of our dealings since regarding this purchase. The service manager, Kevin, was also friendly and conscientious. Unfortunately, the car is a lemon, and has been a problem from the second it was purchased, even before I drove it off their lot. At that time, the "TPMS" warning light was illuminated, and the service and sales people said that was normal on a brand new car, and during the first 8 miles of driving, it would sense the tire pressure and go out. So, I took the car home. At 84 miles and with the warning light still glowing, I returned the car for it's first service problem. It took over three hours for them to check with Hyundai and figure out how to reset it and "fix" the problem. I drove the car home uneventfully, but upset that Hyundai had not provided the necessary diagnostic tools for them to properly and quickly service this vehicle (as reported to me by the service tech). After the first time the overnight temperature reached below 20 degrees Fahrenheit, on 1/*/2016, I started the car in the morning to go to a medical appointment, uneventfully, but shortly after putting the car in gear and driving, the "Malfunction" (term from the owner's manual describing the specific indicator) light illuminated, then, shortly after, started flashing and the engine started running very rough. I immediately pulled over to the curb and shut the car down. I called the dealership for further instructions. After checking with his techs, Kevin instructed me not to start the car, to call Hyundai Roadside Assistance to have the car towed to the dealership. I did so, and had to wait over 2 hours for the the flatbed tow truck to show up, in the cold, with no heat (because I wasn't permitted to start the car)...it was 14 degrees and windy. Upon arrival, there was no place to unload the car from the truck, as the dealership was literally full of cars suddenly requiring service! When a space was finally created for the car, I was asked to fill out paperwork,provide my own insurance card, credit card, and sign up for a loaner car, as they had no idea how long it would take to fix the problem. Incidentally, they started my car to drive it into the parking spot, when it became available, after insisting that running the engine would damage the car. The car had 1397 miles on it at this point. On 1/*/2016, I was informed that the car was fixed, a misfire had been detected, the computers had been reset, to come in, return the loaner car, and take my car. I did so, picked up the car with 1428 miles on it. I asked what the cause of the problem was? They had no answer, but felt the reset was all it needed, and they had cleared the codes that indicated the misfire. I was concerned, knowing from experience that misfires can easily damage an engine. Exactly one week from the initial stranding in cold weather, the exact same sequence of events occurred: The temperature had dropped below 20 degrees, the car started and warmed up smoothly, but shortly after placing it into gear, the "malfunction" light glowed, and subsequently started flashing, but this time, I noted a "rotten egg" smell and the engine was running very rough again. I immediately parked the car, turned it off and called the dealership and Hyundai Roadside assistance for a tow back to the dealership. This was on 1/**/2016 (also when I was trying to get to a medical appointment). I spent almost another two hours in the cold, without heat, waiting for the tow truck to arrive. This time, the car had a total of 1635 miles on it. I was issued a loaner car after presenting my license, Insurance cards and a credit card. On Friday, 2/**/2016, at 4:40PM, I received a call from Kevin, stating that my car was fine and ready to go, and demanding that I return the loaner car and pick it up "as fast as humanly possible". I asked what work was done, exactly what was fixed on the car, and he responded that they couldn't replicate the issue and have been test driving it a lot, so it is fine. I informed him that meant to me, that they have fixed nothing, and for me to run and pick it up on a weekend when the forecast was for four-degree weather would be stupid (that was the forecast for the next day, Saturday). I further stated that repeating the exact same behavior, expecting different results was the definition of insanity. He said he had no choice, that his boss was demanding the loaner be returned. I offered to bring it back that Monday (after the deep freeze, as I knew, in all likelihood that car would strand us again somewhere in the extreme cold). He said "no-bring it in", and further mentioned that he would not be there. With nowhere else to turn, I called the salesman, who obtained permission for me to keep the loaner until Monday (Presidents' Day). We went to the dealership, as promised, on Monday, at 2:10 in the afternoon (it was snowing).

Kevin immediately took the loaner car keys from me and handed me my key fob. My girlfriend went into the car and it would not start! Not only that, but it now prominently displayed a large yellow triangle on the dashboard warning Error "Check Hybrid System. Turn off engine"! I grabbed Kevin's attention and had him look at the message before shutting down. They had the car for 33 days (at that point) and claimed at no time could they get it to display any warning lights. We were there eight seconds and it indicated very serious problems and would not start at all...this had never been a problem before. I was issued another , older, not in very good shape (poor brakes, an apparently failing master cylinder, tires that would fail inspection and resulting horrible traction), loaner, after presenting he required documents and IDs. It is now 3/*/2016, and they still have my car in the service department at the dealership! One of the techs suggested that I call Hyundai Customer Care. On 2/**/2016 I called them, spoke to Iman, who issued a case number and transferred me to Ashley, a case manager. After going over the service history in depth and listening to me complain about making large payments on a car loan and New Car Insurance for a vehicle I don't even get to see, much less use, she escalated the case to "Regional" Hyundai offices, and promised me a call back from their representative in 3-5 days. They have broken several promises to call me back since then. I finally received a call from "Chris" at the regional office on March *, 2016 at 11:18AM. He said he was working on my case, listened to me say that there was probably nothing they could do at this point that would ever make me feel confident in that vehicle again, and he promised to confer with his superiors to find a solution I was confident in, and would call me on the next afternoon (wednesday), or Thursday morning, at the latest. Well, Thursday has come and gone without any attempt on their part to contact me (I verified that he had the correct telephone number and email address for me). I am now beyond outraged, frustrated and alienated. I want my money back in full, plus the difference that I have had to pay in insurance premiums to cover a vehicle I have little or no access to. Hyundai is obviously not prepared to service these new 2016 hybrid Sonatas, and should not be allowed to sell them until they can service them. Otherwise, a warranty is totally meaningless.Desired Settlement: I want my money back in full, plus the difference that I have had to pay in insurance premiums to cover a vehicle I have little or no access to. Hyundai is obviously not prepared to service these new 2016 hybrid Sonatas, and should not be allowed to sell them until they can service them. Otherwise, a warranty is totally meaningless. I want the public to warned of the above. I want to know why the dealership is permitted to allow this kind of customer abuse.

Business

Response:

This complaint was forwarded to Hyundai Motor America ( HMA) for resolution. We just received the following response from HMA: "the manufacturer will be working with customer to repurchase vehicle". Thank you for your assistance in this matter, John S[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My complaint has not been resolved at this point, because the details of what they are proposing were never sent to me, as I requested and was promised via delivery by email last week. I simply do not know exactly what they are offering and cannot make an informed decision to accept at this time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: went in to buy a car and the dealership took 15 inquiries on my credit which in turn brings my score down. we only told them to do on credit application.Desired Settlement: I want an apology and all credit inquires off my name.

Business

Response:

To Whom it may Concern,In reference to the Revdex.com complaint ID # [redacted], from [redacted]. [redacted] insisted that we try to obtain the lowest possible interest rate for her on her auto loan. Our normal business practiceis to check the applicants credit at the dealership. We then, send that application to each lending institution that would possibly approve that customer. Based on [redacted]'s credit score, we had a limited numberof banks that would consider her application. Our job, is to help find the best source of financing for our clients. We submitted [redacted]'s application to 4 banks. Normal operating procedure. We received 4, declines/rejections/turn downs. Our next step, is to send that application to"secondary lenders", those banks consider credit challenged consumers. We sent [redacted]s application, to two secondary finance sources, and were able to obtain, a credit approval for her. That is a total of six banks, that must run the consumers credit, in order to make a credit decision. They MUST run the clients credit in order to grant, or turn down that applicant. The banks cannot make a credit decision without a credit check. We understand that not everyone will understand the way banks grant, or decline credit applications. It can be very complicated. I would be happy to apologize to [redacted], if she would like me to. We are not able to "erase" credit inquiries. We are not a bank. That is an issue, that [redacted] would have to take up with, the banks, and or the credit reporting agencies. If I can be of any further assistance, please feel free to contact me, via email [redacted] or phone [redacted] ext [redacted]As I am always, Respectfully,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaingt ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

First off do not make it out like I was desperate to get this loan nor did I give you permission to go to 15 BANKS. For your information I called all three credit companies and they said that there was nothing wrong with my credit that there was a few mistakes on their part, but there was no reason why a bank would not give me a car loan. I will contact them again on 7/*/2015 and get a letter from them to support my statement. Also I bought many cars and never came across a dealer that has an finance person with such a horrible attitude towards a customer. Also if its your policy to go to many banks you should have the customer know this before you do this because when I called I told you guys that another dealer did this to me, and did not want this to happen again. So you did it anyway without my permission.

I will get my proof and send it to both dealers that did this to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: It was 4:30pm at this time, and I was told by [redacted] at the front counter that he would

> have the car looked at and tomorrow morning they would call to advise me of the issue.

> Being a single mother of three young children, I needed a rental car, which I was told was

> not covered. I pleaded that car was still under a 3 year lease and that whatever was wrong

> with the car was the manufacturers error. He advised that we would "discuss" the next

> business day.

> The next day, I called by 9am and was told by [redacted] in repair department, that my car was not

> even looked at yet. This went on and on all day. So there was no diagnosis of car problem before

> 5 pm that day, which led to another day of car rental.

> The followng morning, I called again and spoke to [redacted]. He said he would call me back. I again called

> after 1pm and was told: car is under warranty and needed PCM, and shaft/crank center. He said he would

> need to order these parts and may take 2 days.

> So, now we are adding a total of four days to rental car price.

> If my car was looked at originally like [redacted] had advised, at 4:40pm when I first dropped it they would

> have had more time ordering parts and allowing me less days for needing a car rental.

>

> I am very understanding when it comes to appreciating the fact that cars may be

> difficult to work on, require time, and parts. I am also very aware that the customer

> should always be treated with respect and with the realization that we, as consumers, are not

> as knowledgable of car repair as [redacted]

>

> I, being a nurse, understand compassion and empathy. I was shown none of these simple

> courtesy's from these 3 Hyundai employees. These 3 men indivually spoke down to me and

> treated me beyond rude. I even stated "how would you feel if someone spoke to your daughter this way?"

> and [redacted] responded sarcastically "I don't have a daughter!"

>

> I am looking for a written apology as well as compensation for the Enterprise car rental.

> I will hope to be treated better at this point in hopes that you can change my Hyundai outlook for when

> it comes time in April 2014 to renew or purchase my lease.Desired Settlement: I am looking for a written apology as well as compensation for the Enterprise car rental.

> I will hope to be treated better at this point in hopes that you can change my Hyundai outlook for when

> it comes time in April 2014 to renew or purchase my lease.

Business

Response:

Case # [redacted]