Huntington Learning Center‎

Review: I cancelled my daughter out of her program with them, her last session was on 3/13/2013, we were unhappy with the service they were providing. On March 15, 2013 I received an email from [redacted] of the [redacted] location telling me she let the regional director, [redacted], know we were cancelling and she was to contact me by email sometime the following week. I emailed [redacted] again on March 27th that I had not heard anything from [redacted]. On April 1st I called [redacted]e and told her I have not heard anything regarding this matter. I was told she was on her honeymoon that week and would be returning the following week. April 10th I called and left a message. 4/11/13 I talked to [redacted] at [redacted] office. [redacted] just got back from honeymoon and will get in contact with me today or tomorrow. 4/12/13 [redacted] called me and said I would be receiving a credit for the remaining hours that were not used. The amount refunded was to be $4097.50 and was to be put in on 4/12/13. 5/1/13 I called the credit company and no credits had been posted. I stopped at the HLC in [redacted] and spoke with [redacted]e. [redacted] called [redacted] twice to try to get ahold of her. [redacted] then put me on the phone to speak to [redacted]. [redacted] said a credit was to be put in on Monday 5/6/13 and would show up in about 5 days. As of today 6/15/13 there has been no credit applied to my account. I have put a dispute in with the credit company.

[redacted] the regional director contacted me only once on 4/13/2013, stating she would talk to her boss about addition credit for credit hour charges.Desired Settlement: I would like my account credit immediately, this has gone on far too long.

Consumer

Response:

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Thu, May 23, 2013 at 10:21 AM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted]

---------- Forwarded message ----------

From: [redacted]

Date: Thu, May 23, 2013 at 10:08 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

The Huntington Learning Center has issued a credit to my credit card loan account for the amount specified.