Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintI believe that all the patients have the right to know how much we are going to be charge, and I was told that my charge is going to be $ for my visit , if you explaint to me that after a year I will going to be charge $ for my visit I will look for another clinic or I will not see the doctor if I can't afford it to pay, and my complain is because they give me wrong information, for that reason the day of my visit I told Miss theresa, that they should told me that my charge is going to be $ before, and I will save tha gas money and the time for driving miles almost two hours. the clinic has all my information , you know that I am self payment, that I dont have insurance , that I was on the clinic years ago what kind the problem I have, for that reason I don't understand why when I called for my appointment they give me the price of $ and when I was there you try to collect $ from meand on My visit day MissTheresa told me that because the clinic give me wrong information and I already drove hour to be there this time they are going to charge me only the $ fro the visit, if I need lab, or x ray, I will be charge later for lab, o x ray, but it look that they give wrong information again because I didn't get any lab , x ray or anything else and I got a bill for the doctor visit with a balance of $294.00. Like a said before I think I have the right to know how much is going to cost me to see a doctor, that way I will decide if I can see this doctor or I need to look for another clinic or I can't see a doctorbut I need to know this information before you make drive hoursfor that reason I am requesting that you give the right training to your employees, that way they will explain everything to usI we will have the opportunity to decide what to dobecause we should not be in this situation if they give to me the right information the time that I called to make my appointment
Regards,
Good afternoon,
Due to Federal Laws governing HIPAA, I am unable to give you specifics detailing the patient's complaint However, I can describe what our policies are which are also explained to all patients A "former" patient is considered a "new" patient if they
have not been seen by a provider for over year in accordance to best practice provided by the American Medical Association, the Center's for Medicaid and Medicare, as well as other governing institutions for medicine The reasoning behind this is that after a year of not seeing the same physician or practice, there is not an appropriate continuity of care to provide the best care possible This is more crucial for specialty doctors which is what our practice has Concerning charges, all patients are informed that there is a price range for the visits and we cannot quote exact amounts because we do not know what type of visit they require until they are actually seen The price range is specifically told to cash patients as we understand that they have no coverage, however, all patients, regardless of cash or insurance base are given a letter stating "Prior to your first visit,
we need to verify your insurance to ensure that you can use your insurance
benefits to the maximum allowed If we do not have that information prior to
your first visit, then you will be responsible for the charges incurred for that
visit. You are responsible for your
co-pay, which we will collect prior to the visit, and any deductible amounts or
charges that your insurance company deems necessary." A typical new patient visit does range starting from $and up depending on the level of care necessary for treatment, labs, diagnostic testing, etc We do have a policy that if a patient does not show up to an appointment or cancels less than hours of their appointment, there will be a $charge This is a standard practice within the medical community to deter patients cancelling limited appointment slots and denying someone who really needed an appointment but was unable to be booked If you have any further questions, please feel free to contact meSincerely,
David ** F*
Administrator
713-521-
The facility will investigate further if the response by any of the front staff is in any way misleading. Retraining will be done to all front office staff reminding them to let patient's know we cannot give exact prices as the prices do fluctuate depending on complexity and services provided.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintI believe that all the patients have the right to know how much we are going to be charge, and I was told that my charge is going to be $ for my visit , if you explaint to me that after a year I will going to be charge $ for my visit I will look for another clinic or I will not see the doctor if I can't afford it to pay, and my complain is because they give me wrong information, for that reason the day of my visit I told Miss theresa, that they should told me that my charge is going to be $ before, and I will save tha gas money and the time for driving miles almost two hours. the clinic has all my information , you know that I am self payment, that I dont have insurance , that I was on the clinic years ago what kind the problem I have, for that reason I don't understand why when I called for my appointment they give me the price of $ and when I was there you try to collect $ from meand on My visit day MissTheresa told me that because the clinic give me wrong information and I already drove hour to be there this time they are going to charge me only the $ fro the visit, if I need lab, or x ray, I will be charge later for lab, o x ray, but it look that they give wrong information again because I didn't get any lab , x ray or anything else and I got a bill for the doctor visit with a balance of $294.00. Like a said before I think I have the right to know how much is going to cost me to see a doctor, that way I will decide if I can see this doctor or I need to look for another clinic or I can't see a doctorbut I need to know this information before you make drive hoursfor that reason I am requesting that you give the right training to your employees, that way they will explain everything to usI we will have the opportunity to decide what to dobecause we should not be in this situation if they give to me the right information the time that I called to make my appointment
Regards,
Good afternoon,
*
Due to Federal Laws governing HIPAA, I am unable to give you specifics detailing the patient's complaint However, I can describe what our policies are which are also explained to all patients A "former" patient is considered a "new" patient if they
have not been seen by a provider for over year in accordance to best practice provided by the American Medical Association, the Center's for Medicaid and Medicare, as well as other governing institutions for medicine The reasoning behind this is that after a year of not seeing the same physician or practice, there is not an appropriate continuity of care to provide the best care possible This is more crucial for specialty doctors which is what our practice has Concerning charges, all patients are informed that there is a price range for the visits and we cannot quote exact amounts because we do not know what type of visit they require until they are actually seen The price range is specifically told to cash patients as we understand that they have no coverage, however, all patients, regardless of cash or insurance base are given a letter stating "Prior to your first visit,
we need to verify your insurance to ensure that you can use your insurance
benefits to the maximum allowed If we do not have that information prior to
your first visit, then you will be responsible for the charges incurred for that
visit. You are responsible for your
co-pay, which we will collect prior to the visit, and any deductible amounts or
charges that your insurance company deems necessary." A typical new patient visit does range starting from $and up depending on the level of care necessary for treatment, labs, diagnostic testing, etc We do have a policy that if a patient does not show up to an appointment or cancels less than hours of their appointment, there will be a $charge This is a standard practice within the medical community to deter patients cancelling limited appointment slots and denying someone who really needed an appointment but was unable to be booked If you have any further questions, please feel free to contact meSincerely,
David ** F
Administrator
713-521-
The facility will investigate further if the response by any of the front staff is in any way misleading. Retraining will be done to all front office staff reminding them to let patient's know we cannot give exact prices as the prices do fluctuate depending on complexity and services provided.