Dear Revdex.comWe are in receipt of last refusal offer Attached is the documentation you had requested We at A-Academy feel very firmly that there was no wrong doing here on our part or any of our technicians In response To [redacted] 's letter we wish to inform you that a service was contracted and a service was performed It is very clear the anger and outrage in [redacted] response I can assure you, that we too have call logs as to the number of times our office attempted to reach [redacted] to no avail As far as the threats [redacted] appears to be making in his response are to little or no avail to us in this matter He is free to do as he chooses as are most of the rest of us who are fortunate enough to reside in the United States However, I can assure you, no one harassed or intimidated [redacted] in any way shape or form, mainly because whenever we were at his home, he was never there, and whenever we did try to reach him via telephone he never answered When he did call our office, he was rude and belligerent to our office staff and they were not even afforded an opportunity to respond to his accusations I am sure you can see given the tone of his initial letter and response how this would be possible Please note, all of OUR calls are recorded as well.After careful consideration, and review with our corporate Attorney we have decided to refund [redacted] his money This decision is based solely on the advice of said attorney who mainly feels that since the offer was already made of 50% refund, it is pointless to argue over plus tax Given the anger and outrage in [redacted] letters and to the degree that he has carried on and upset our entire office staff it simply is not worth it
On July 28, a trapping service for skunk removal was initiated for [redacted] in [redacted] as per his request As explained to [redacted] our trapping services consist of setting a hav-a-hart trap and removing any animals that are caught on a daily basis, excluding weekends and exceptional weather conditions such as high heat, severe rain, tornados, etc as to not endanger any animals that may go into the trap during that time.The initial trap for skunks was set on 7/28/ It had come to our attention that [redacted] felt the trap was not performing properly and informed our technician [redacted] he needed another trap On 7/29/ [redacted] installed another trap and on 7/31/a skunk went into the trap and it was picked up The skunk however sprayed the trap and everything surrounding The trap was brought back to our facility and needed to be sanitized before it could be put back as another animal would not enter otherwise Since 7/30/was Friday, traps are not set on the weekends as they need to be checked on a daily basis Traps are not checked on Sat or Sunday On Monday 8/4/ [redacted] returned with the trap and set it This time the trap was partially wrapped in plastic as to try to prevent another spraying On 8/5/a raccoon went inside the trap and was picked upAgain the trap was brought back to our facility to be sanitized overnight as to allow another animal to enter On 8/7/ [redacted] called our office making many different demands, stated we had not had a trap on his property for days, did not allow for any explanation on our part and simply hung up.We are licensed animal control officers by the State of New Jersey We have certain time and weather guidelines that we MUST follow and we follow them allThis was entirely explained to [redacted] Our trapping services are opened ended which means there is no time line or limit on how many times we go to someones home We trap until we are finished and the job is completed Sometimes it could be months, sometimes weeks It is one flat fee that is charged no matter what the time line Therefore, we feel we were not given nearly enough time to complete the task at hand Our technician [redacted] has informed us that he made numerous attempts to contact [redacted] out at his home but no one is ever there.It distresses us greatly that [redacted] was so displeased That is never our intention as we strive to deliver the best possible service to each and every one of our customers With this being said [redacted] returned to [redacted] s home yesterday as well as today to try to reach some kind of resolution and offer explanation for his distresses but to no avail [redacted] mentions in his complaint that he hired someone else to remove his skunks, however, [redacted] noted there were no traps on site from other vendors currently and/or since ours were removed Marcus believes that all the animals in question were caught by us.With all that said, at this time we are willing to resume trapping at [redacted] s home and extend his warranty until the end of this year, OR we are willing to offer him a 50% refund which would be plus tax We feel this is MORE than fair and the latter is only being offered in the interest of customer service which we so highly pride ourselves on.Sincerely, [redacted] President
Dear Revdex.comWe are in receipt of last refusal offer Attached is the documentation you had requested We at A-Academy feel very firmly that there was no wrong doing here on our part or any of our technicians In response To [redacted] 's letter we wish to inform you that a service was contracted and a service was performed It is very clear the anger and outrage in [redacted] response I can assure you, that we too have call logs as to the number of times our office attempted to reach [redacted] to no avail As far as the threats [redacted] appears to be making in his response are to little or no avail to us in this matter He is free to do as he chooses as are most of the rest of us who are fortunate enough to reside in the United States However, I can assure you, no one harassed or intimidated [redacted] in any way shape or form, mainly because whenever we were at his home, he was never there, and whenever we did try to reach him via telephone he never answered When he did call our office, he was rude and belligerent to our office staff and they were not even afforded an opportunity to respond to his accusations I am sure you can see given the tone of his initial letter and response how this would be possible Please note, all of OUR calls are recorded as well.After careful consideration, and review with our corporate Attorney we have decided to refund [redacted] his money This decision is based solely on the advice of said attorney who mainly feels that since the offer was already made of 50% refund, it is pointless to argue over plus tax Given the anger and outrage in [redacted] letters and to the degree that he has carried on and upset our entire office staff it simply is not worth it
On July 28, a trapping service for skunk removal was initiated for [redacted] in [redacted] as per his request As explained to [redacted] our trapping services consist of setting a hav-a-hart trap and removing any animals that are caught on a daily basis, excluding weekends and exceptional weather conditions such as high heat, severe rain, tornados, etc as to not endanger any animals that may go into the trap during that time.The initial trap for skunks was set on 7/28/ It had come to our attention that [redacted] felt the trap was not performing properly and informed our technician [redacted] he needed another trap On 7/29/ [redacted] installed another trap and on 7/31/a skunk went into the trap and it was picked up The skunk however sprayed the trap and everything surrounding The trap was brought back to our facility and needed to be sanitized before it could be put back as another animal would not enter otherwise Since 7/30/was Friday, traps are not set on the weekends as they need to be checked on a daily basis Traps are not checked on Sat or Sunday On Monday 8/4/ [redacted] returned with the trap and set it This time the trap was partially wrapped in plastic as to try to prevent another spraying On 8/5/a raccoon went inside the trap and was picked upAgain the trap was brought back to our facility to be sanitized overnight as to allow another animal to enter On 8/7/ [redacted] called our office making many different demands, stated we had not had a trap on his property for days, did not allow for any explanation on our part and simply hung up.We are licensed animal control officers by the State of New Jersey We have certain time and weather guidelines that we MUST follow and we follow them allThis was entirely explained to [redacted] Our trapping services are opened ended which means there is no time line or limit on how many times we go to someones home We trap until we are finished and the job is completed Sometimes it could be months, sometimes weeks It is one flat fee that is charged no matter what the time line Therefore, we feel we were not given nearly enough time to complete the task at hand Our technician [redacted] has informed us that he made numerous attempts to contact [redacted] out at his home but no one is ever there.It distresses us greatly that [redacted] was so displeased That is never our intention as we strive to deliver the best possible service to each and every one of our customers With this being said [redacted] returned to [redacted] s home yesterday as well as today to try to reach some kind of resolution and offer explanation for his distresses but to no avail [redacted] mentions in his complaint that he hired someone else to remove his skunks, however, [redacted] noted there were no traps on site from other vendors currently and/or since ours were removed Marcus believes that all the animals in question were caught by us.With all that said, at this time we are willing to resume trapping at [redacted] s home and extend his warranty until the end of this year, OR we are willing to offer him a 50% refund which would be plus tax We feel this is MORE than fair and the latter is only being offered in the interest of customer service which we so highly pride ourselves on.Sincerely, [redacted] President