Huntwood Industries

We have tried and continued to try to satisfy Mr*** including visits to his home on multiple occasions, with replacement products etc, going far beyond what our warranty allows for Our warranty language is available on our website and is not a blanket year warranty as described, we
don't even have years mentioned in the entire document, we do not warrant for uncontrolled environmental conditions such as the problems Mr*** is having We have sold 10,000's of cabinets to Hawaii and have had very few issues similar to this We are aware of the best products to use in high humidity and we offered to replace the doors on his set with a more stable style of door, but he refused We are still willing to work with Mr*** but at some point he is going to have to realize we are going beyond the scope of our warranty in helping him We are actually not aware of what his current issue(s) are at this point, but he can contact Brian M*** at *** for further resolution Thank you

Review: [redacted]wood contacted us on 11/10 to confirm delivery of our order on 11/12. We had a crew waiting for the delivery so they could begin installation as the countertop provider will arrive on 11/14 to prepare the template in order to complete the project before Thanksgiving. We had several text and phone exchanges with [redacted] the Salesman beginning at 12pm and he countiuually assured us the order was out for delivery. My last phone call with him was at 5;15pm and he said the cabinets would be delivered. Needless to say he was argumentative and rude.

The cabinets were not delivered as promised.

Classic example of Customer No Service and failure to meet their contractual commitmentsDesired Settlement: Cabinets delivered 11/13 by 12 pm, an apology and compensation for the labor to standby on 11/2

Business

Response:

Thank you for sharing the information,