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Huppin's Hi Fi Photo and Video

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Reviews Huppin's Hi Fi Photo and Video

Huppin's Hi Fi Photo and Video Reviews (2)

We bought a Samsung TV from Huppins because we like to support local businesses, but we are now regretting that decision!!! About 5 months after getting our TV we started having issues with the screen, they told us to try a few things & get back to them. We drove 45 min each way to their "repair" center to have it "fixed" under warranty, only to find that it was worse off than when we brought it in!!! After calling them back, they told us to bring it BACK AGAIN, but this time they would charge is for the repair because the warranty was now lapsed!!! Are you kidding me??? I've never been so irritated! I will NEVER buy from Huppins again & highly recommend that you don't either!!!

Review: This company has a 30 day return policy that states if you are not happy with your purchase to bring it back for refund, exchanges etc. I have been doing business with huppins for a number of years, I pay my bill on time and have recommended them to friends. I have returned several items in the past due to warranty issues and/or decided to upgrade to a better product. Recently the first of this month I was in the market to purchase a camcorder for my wife, we were not happy with the performance of this purchase so we returned it for a better quality camcorder. Now they (employees) are warning me about having to many returns, didn't realize this was a problem as this is their policy to be able to return items. We did however make the upgrade but was told by an employee this was becoming unacceptable on my part. We tried the new camcorder and found it barely to fit or suite want we wanted, so we decided to purchase the best they had to offer, and they did take it back but not without letting me know they would no longer sell me any further items do to my returns. First this is their policy to be able to return an item, and second how is a consumer to know if the product is worth the hard earned money we spend as they only let you try it in the store which really is not satisfying test, and third if this is problem to return an item back or there is a limit on doing so it should be posted to be seen, and not make a customer feel totally embarrassed as my wife and I were for just wanting to do business with this store. In my eyes we did nothing wrong and yet made to feel very guilty, uncomfortable and again extremely embarrassed for trying to support a local store in good faith.

Business

Response:

Thank you for the feedback. With the hope of resolving the issue we will have someone from our retail management team reach out to [redacted] to discuss the situation.

Thank you,

Director of Sales

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

[redacted],

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Description: Electronic Equipment & Supplies - Dealers, Home Theater, Photographic Equipment & Supplies - Retail, Television & Radio - Dealers, Home Electronics - Designers, Home Electronics, Online Retailer

Address: 8016 N Division St, Spokane, Washington, United States, 99208

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