After escalating this complaint and speaking with the client, it was determined that she did not properly understand the services being provided by our firm Accordingly, a refund is being issued following an agreement with the client.Sincerely,Huron Law Group PLLC
Dear Revdex.com, After receiving the the complaint, we reached out to Ms [redacted] to resolve her issue and reached a settlement that is agreeable to all parties Ms [redacted] is receiving a partial refund of fees and notices are being sent that we no longer represent her, as requestedPlease let us know if anything further is requiredSincerely, Huron Law Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12654071, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Upon receiving the complaint from Ms [redacted] , Huron Law Group reached out to Ms [redacted] in order to resolve the issue After discussing the work performed on her file, and discussing with Ms [redacted] her expectations, we reached a mutually agreeable resolution to the issue Huron Law Group has provided Ms [redacted] with a refund of a majority of the fees charged, and this matter has been resolved to the satisfaction of all parties.If anything further is required, please feel free to contact us at your convenience.Sincerely,Huron Law Group PLLC
To Whom it may concern:Ms [redacted] has accepted a refund amount of $2,She is pleased with this amount and will reach out to your office to let you knowafter she received her check.See email below [redacted] , Per our conversation today, our firm will refund you $2,based on your individual situationThis refund amount will be considered full and final based on our discussion on the phone this morning Once you have received the refund, you will in turn contact the Revdex.com and update them as to our mutually amicable arrangementPlease respond to this email when you have time I will process your refund as soon as I receive your email response accepting these terms Thanks and have a wonderful day
Dear Revdex.com,After receiving the Complaint from Ms [redacted] , we discovered that Ms [redacted] 's check was mailed to an address similar, but different, from her current address The check was cancelled and a new check was issued to her proper address She should have received the payment by now We attempted to reach out to Ms [redacted] to explain, but were unable to reach her We emailed her and apologized for the inconvenience Ms [redacted] should have received the check by now Sincerely,Huron Law Group
Mr [redacted] ,We are sorry to hear that you have received an overdraft fee from your bank Your monthly drafts come out on the same day each month, just as they have since you first signed up with usAlthough it is not required, our systems do send a reminder email to our clients to remind them that the draft will occur For January, you received this reminder email on January at 3:p.m If you did not notice it, perhaps it was blocked by your email settings Please check your spam folder and add an exception for huronlawgroup.com At this time, Huron has not charged you an NSF fee on our end Unless it was due to an error on our end, we do not pay for our clients' overdraft fees if they resulted from drafts made on the scheduled date Please feel free to contact us to discuss this matter further if you are unhappy with this response or if you wish to cancel.Sincerely,Huron Law Group PLLC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***
[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]I would except their offer if they would mail the the check.they have told so many lies about mailing the checkyet I have not received anythingthey lied about sending me an e-mail I did not find out about the wrong address mailing until you contacted them a second time they told me on 09/09/that they were sending the check as of that daywhen I called them again about the check on 09/14/I was told that the check was mailed on 09/08/2015, then later that same day a woman called me and said" that the check was sent to a wrong address and that she would mail the check on 09/15/ So as of this day, 09/15/2015, I have not receive my refund
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The consumer was issued a full refund as promised However, Huron cannot dictate the time in which the bank and payment processor issue the refund, which may take as long as business days It appears from the consumer's complaint that several timelines were given by Huron staff, which
we acknowledge would have caused confusion Although the refund was processed by Huron within the given time frame, it was not properly communicated that it would take longer to reach the consumer's account To prevent this situation in the future, we have re-educated staff on payment processing timelines and addressed this particular situation with both employees who spoke to the consumer We estimate that the client will have the funds by August 26th, but we cannot be absolutely certain as the processing of the payment is in the hands of a third party If the consumer does not receive the funds by Monday, August 29th, we'd ask him to call and ask for a manager. Sincerely, Huron Law Group PLLC
Dear Revdex.com, The client's service issues were investigated and the client was called by management regarding her concerns The client was given a discount on the cost of services and assurances that Huron would provide additional communication to her concerning her matter We were able
to work with client to change her service so that she received faster results We believe this outcome was to the satisfaction of all parties. Sincerely, Huron Law Group PLLC
Dear Revdex.com,This is in response to the complaint filed by *** ***, Revdex.com Case # *** Ms*** had indicated her desire to enroll in Huron Law Group's debt management program and the Huron Legal Club She signed a contract, including executing authorizations to draft her account
in the amount of $ After going through these steps with an enrollment representative, she was given a quality assurance call from a manger repeating the important disclosures for the program Following enrollment, she was called by a service representative for a welcome call She requested that the welcome be done by email, which our service staff completed, and which once again explained the program.Despite these steps, it appears that Ms*** did not understand all aspects of the program For this reason, we are giving Ms*** a full refund of all payments made to Huron Law Group That refund is being processed and should be sent out on or before March 23, The refund will come in two checks: $will come from her third party savings account held by Bingham Account Services and $will come from Huron Law Group.Please let us know if you have any further questions regarding this matter.Sincerely,Huron Law Group
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** PS I have not receive their check as yet 08/31/2015, I will consider the matter resolved when thay actually send me that check for
After escalating this complaint and speaking with the client, it was determined that she did not properly understand the services being provided by our firm. Accordingly, a refund is being issued following an agreement with the client.Sincerely,Huron Law Group PLLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12654071, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com, We have reviewed the complaint from the complainant and investigated the matter. Although we disagree that certain negative consequences to debt settlement were not disclosed to the complainant, we reached out in an effort to find a resolution to the issue. The complainant...
was offered and accepted a partial refund of fees that was to the satisfaction of all parties. Sincerely, Huron Law Group PLLC
Mr. [redacted],We are sorry to hear that you have received an overdraft fee from your bank. Your monthly drafts come out on the same day each month, just as they have since you first signed up with us. Although it is not required, our systems do send a reminder email to our clients to remind them...
that the draft will occur. For January, you received this reminder email on January 18 at 3:16 p.m. If you did not notice it, perhaps it was blocked by your email settings. Please check your spam folder and add an exception for huronlawgroup.com. At this time, Huron has not charged you an NSF fee on our end. Unless it was due to an error on our end, we do not pay for our clients' overdraft fees if they resulted from drafts made on the scheduled date. Please feel free to contact us to discuss this matter further if you are unhappy with this response or if you wish to cancel.Sincerely,Huron Law Group PLLC
After escalating this complaint and speaking with the client, it was determined that she did not properly understand the services being provided by our firm Accordingly, a refund is being issued following an agreement with the client.Sincerely,Huron Law Group PLLC
Dear Revdex.com, After receiving the the complaint, we reached out to Ms [redacted] to resolve her issue and reached a settlement that is agreeable to all parties Ms [redacted] is receiving a partial refund of fees and notices are being sent that we no longer represent her, as requestedPlease let us know if anything further is requiredSincerely, Huron Law Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12654071, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Upon receiving the complaint from Ms [redacted] , Huron Law Group reached out to Ms [redacted] in order to resolve the issue After discussing the work performed on her file, and discussing with Ms [redacted] her expectations, we reached a mutually agreeable resolution to the issue Huron Law Group has provided Ms [redacted] with a refund of a majority of the fees charged, and this matter has been resolved to the satisfaction of all parties.If anything further is required, please feel free to contact us at your convenience.Sincerely,Huron Law Group PLLC
To Whom it may concern:Ms [redacted] has accepted a refund amount of $2,She is pleased with this amount and will reach out to your office to let you knowafter she received her check.See email below [redacted] , Per our conversation today, our firm will refund you $2,based on your individual situationThis refund amount will be considered full and final based on our discussion on the phone this morning Once you have received the refund, you will in turn contact the Revdex.com and update them as to our mutually amicable arrangementPlease respond to this email when you have time I will process your refund as soon as I receive your email response accepting these terms Thanks and have a wonderful day
Dear Revdex.com,After receiving the Complaint from Ms [redacted] , we discovered that Ms [redacted] 's check was mailed to an address similar, but different, from her current address The check was cancelled and a new check was issued to her proper address She should have received the payment by now We attempted to reach out to Ms [redacted] to explain, but were unable to reach her We emailed her and apologized for the inconvenience Ms [redacted] should have received the check by now Sincerely,Huron Law Group
Mr [redacted] ,We are sorry to hear that you have received an overdraft fee from your bank Your monthly drafts come out on the same day each month, just as they have since you first signed up with usAlthough it is not required, our systems do send a reminder email to our clients to remind them that the draft will occur For January, you received this reminder email on January at 3:p.m If you did not notice it, perhaps it was blocked by your email settings Please check your spam folder and add an exception for huronlawgroup.com At this time, Huron has not charged you an NSF fee on our end Unless it was due to an error on our end, we do not pay for our clients' overdraft fees if they resulted from drafts made on the scheduled date Please feel free to contact us to discuss this matter further if you are unhappy with this response or if you wish to cancel.Sincerely,Huron Law Group PLLC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***
[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]I would except their offer if they would mail the the check.they have told so many lies about mailing the checkyet I have not received anythingthey lied about sending me an e-mail I did not find out about the wrong address mailing until you contacted them a second time they told me on 09/09/that they were sending the check as of that daywhen I called them again about the check on 09/14/I was told that the check was mailed on 09/08/2015, then later that same day a woman called me and said" that the check was sent to a wrong address and that she would mail the check on 09/15/ So as of this day, 09/15/2015, I have not receive my refund
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The consumer was issued a full refund as promised However, Huron cannot dictate the time in which the bank and payment processor issue the refund, which may take as long as business days It appears from the consumer's complaint that several timelines were given by Huron staff, which
we acknowledge would have caused confusion Although the refund was processed by Huron within the given time frame, it was not properly communicated that it would take longer to reach the consumer's account To prevent this situation in the future, we have re-educated staff on payment processing timelines and addressed this particular situation with both employees who spoke to the consumer We estimate that the client will have the funds by August 26th, but we cannot be absolutely certain as the processing of the payment is in the hands of a third party If the consumer does not receive the funds by Monday, August 29th, we'd ask him to call and ask for a manager. Sincerely, Huron Law Group PLLC
Dear Revdex.com, The client's service issues were investigated and the client was called by management regarding her concerns The client was given a discount on the cost of services and assurances that Huron would provide additional communication to her concerning her matter We were able
to work with client to change her service so that she received faster results We believe this outcome was to the satisfaction of all parties. Sincerely, Huron Law Group PLLC
The funds were debited on August and are in the consumer's bank account. Sincerely, Huron Law Group PLLC
Dear Revdex.com,This is in response to the complaint filed by *** ***, Revdex.com Case # *** Ms*** had indicated her desire to enroll in Huron Law Group's debt management program and the Huron Legal Club She signed a contract, including executing authorizations to draft her account
in the amount of $ After going through these steps with an enrollment representative, she was given a quality assurance call from a manger repeating the important disclosures for the program Following enrollment, she was called by a service representative for a welcome call She requested that the welcome be done by email, which our service staff completed, and which once again explained the program.Despite these steps, it appears that Ms*** did not understand all aspects of the program For this reason, we are giving Ms*** a full refund of all payments made to Huron Law Group That refund is being processed and should be sent out on or before March 23, The refund will come in two checks: $will come from her third party savings account held by Bingham Account Services and $will come from Huron Law Group.Please let us know if you have any further questions regarding this matter.Sincerely,Huron Law Group
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** PS I have not receive their check as yet 08/31/2015, I will consider the matter resolved when thay actually send me that check for
After escalating this complaint and speaking with the client, it was determined that she did not properly understand the services being provided by our firm. Accordingly, a refund is being issued following an agreement with the client.Sincerely,Huron Law Group PLLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12654071, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com, We have reviewed the complaint from the complainant and investigated the matter. Although we disagree that certain negative consequences to debt settlement were not disclosed to the complainant, we reached out in an effort to find a resolution to the issue. The complainant...
was offered and accepted a partial refund of fees that was to the satisfaction of all parties. Sincerely, Huron Law Group PLLC
Mr. [redacted],We are sorry to hear that you have received an overdraft fee from your bank. Your monthly drafts come out on the same day each month, just as they have since you first signed up with us. Although it is not required, our systems do send a reminder email to our clients to remind them...
that the draft will occur. For January, you received this reminder email on January 18 at 3:16 p.m. If you did not notice it, perhaps it was blocked by your email settings. Please check your spam folder and add an exception for huronlawgroup.com. At this time, Huron has not charged you an NSF fee on our end. Unless it was due to an error on our end, we do not pay for our clients' overdraft fees if they resulted from drafts made on the scheduled date. Please feel free to contact us to discuss this matter further if you are unhappy with this response or if you wish to cancel.Sincerely,Huron Law Group PLLC